Complaint I purchased my used car in 11/2014. It has never ran right. It has been in Service department three times now they want to bill me for repairs. 10/23/14- Purchased vehicle 10/30/14- Reported problem with breaks not working properly and severe shaking with steering wheel. 1/2015- Vehicle returned to dealership for above reported issues. Residence is 100 miles from dealer. It took a month to get vehicle returned to me. Every week the check engine light comes back on. 6/2015- vehicle returned to dealer for same problems reported above but now vehicle is much worse. Vehicle returned to me 5 days later and still not fixed. 07/2015- Dealer towing vehicle another 60 miles back to their repair shop. Still not fixed. Trying to bill me and increase my payments for an outstanding issue that has never been resolved.
Desired Settlement 07/07/15I want a car that runs! Either switch vehicles or refund my trade in and any payments applied to a non-operational vehicle.
Business Response We have no record of anyone by this name purchasing a vehicle from us. Is there a different name, or hyphenated last name?
Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) The name is ****** ******* ******. They obviously are trying to buy their time as they talk with me on an almost daily basis
Final Business Response I apologize for not being able to locate your file earlier because the name you supplied on this complaint is different than your last name on the contract as well as your California Driver's License. We are working as diligently as possible to repair the complaints on your vehicle even though most of the issues are not covered under your warranty. While you have paid for some of your repairs so have we in the name of goodwill, as well as your warranty has covered some repairs. Please keep in mind we are not the manufactures of the vehicle however, we are not giving up and will stick with it until we feel confident the vehicle has been repaired. We are exceeding our written warranty coverage and doing everything possible to assist you. We very much appreciate your patience and your business.
Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) I agree that at this time the dealership is working towards a resolution. However, I was told my car is fixed so I picked it up last week on 07/22/15 and half way back home my check engine light came back on. I now have to drive back to Palmdale from the OC area and this will be the fourth time it has been in their shop. The dealership is working with me to get a rental car this time. I'm extremely pleased with the way ****** (Service Manager) has worked with me as well as provided the best customer service I have ever received from the dealer. I want to keep this issue open until all issues are resolved.
Complaint 4 unsolicited calls in just 1 day when we are on the do not call registry. mainly listings online of their spam tactics wasting our time by calling us relentlessly for unsolicited services
Desired Settlement honor the do not call registry
Business Response Contact Name and Title: *** *********, GM Contact Phone: ************ **** Contact Email: ***@CamachoAuto.com Actually I do not like telemarketing calls myself. I checked our records and I don't show this name anywhere - it's possible another manager has already deleted it. If you receive any calls from us in the future please call me personally so I can find the record (possibly under another spelling) and delete it. I do apologize for our phone calls. *** *********, GM, ************ ****
Complaint I am displeased with the car that they have sold me. I believe that they sold me a car with a defect. I purchased my car February 2013, a week after purchasethe vehical blew a fuse& wouldnt start. I was told by the man that sold me the car that it wasnt cover under warranty and cost a few dollares to replace. I replaced the fuse, on numerous occasions over the year of 2013 after i stated to the business that i believed that the car had electical issues they continued to blow me off till it came time for the warranty to expire. So, here recently i changed the fuse back to back for 3 weeks straight till it blew on May 30 my car blew a fuse and after replacing it, refused to start again. So due to that i had the vehical towed to a mechanic ************ Brakes & Mufflers, in Palmdale, CA) who told me that the car was having electrical problems that could be caused by the GPS devioe, in which he couldnt take care of and that it was up to the dealers to fix it. Due to that ******* had the car towed to the car lot located at the Palmdale Auto Mall in Palmdale CA off of Aunto Vista Drive. During that time i missed 4 days of work and also had to rent a car to be able to take care of my 3 children. I am a single parent. I have paid my car note on time every month and i have done my part in following thru with the contract but i feel that the dealership has sold me a car with major electrical issues and they have tried on many attempts themeselves to fix the problem and i have also tried on my own, the car even wouldnt start when i came to pick up the vehical amd i have witness to that. i also had trouble starting it today as well (6/10/2014)
Desired Settlement All i am asking is that they either pay the car off and cacell the contract and all ties or put me in a better vehical.
Business Response Contact Name and Title: *** ********* Contact Phone: ************ **** Contact Email: ***@CamachoAuto.com We take all complaints very seriously at ******* Auto Sales. We discuss them thoroughly with the customer and always look for a reasonable solution. Regretfully Ms. **** vehicle was involved in an auto accident and has been totaled. The insurance company is handling the claim.
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in the Counties of Los Angeles, Santa Clara, Santa Cruz, Monterey and San Benito. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
BBB records show the issues raised in the complaint have been resolved. Either customer confirmed the complaint has been resolved, or business confirmed the complaint has been resolved and customer did not respond to BBB correspondence informing customer that complaint will be considered resolved unless BBB hears otherwise from customer.
BBB found business made good faith effort to resolve complaint but customer not satisfied with business response
BBB found that business adequately addressed the disputed issues and made a good faith effort to resolve them; however, customer has informed BBB that he/she is not satisfied with the outcome. In some cases, business may have agreed to mediate or arbitrate the complaint but customer declined to participate in mediation/arbitration.
Customer not satisfied with business response; BBB did not find business made good faith effort to resolve complaint
BBB did not find that business adequately addressed the disputed issues and made a good faith effort to resolve them, and customer has informed BBB that he/she is not satisfied with the outcome. In some cases, customer may have agreed to mediate or arbitrate the complaint but business declined to participate in mediation/arbitration.
BBB did not receive a response from business
BBB did not receive a response from business after two attempts to contact business, and BBB communications with customer do not show that business contacted customer to resolve the complaint.
BBB cannot process complaint
This includes situations where BBB cannot locate business, business is no longer in business, or business is in bankruptcy and complaints must be submitted through bankruptcy trustee.
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
Some Better Business Bureaus offer additional content and services in BBB Business Reviews. The additional content and services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release. Not all enhanced content and services are available at all Better Business Bureaus.
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
Customer Review Experience
5 points per review
3 points per review
1 point per review
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business. Details
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.