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Consumer Complaints

This Business is not BBB Accredited

Ace Electronix

Phone: (213) 744-1844

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Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints2

Complaint Breakdown by Resolution

Complaint Resolution Log (2)
02/13/2015Problems with Product / Service | Read Complaint Details
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Complaint
I purchased home surround sound speakers from the merchant on Amazon. Arrived DOA.
I purchased home surround sound speakers from the merchant on Amazon. Arrived DOA.
As soon as I was informed they were DOA. I went to amazon to message the seller.

They informed me that I needed to pay (out of my pocket) to ship the DOA speakers back to them.

I told them that I felt that I should NOT have to pay for return shipping charges for a DOA item.

The seller informed me that they would email me a postage label to return item.

I received an email from the seller today informing me that they will NOT send me a label until AFTER I contact the manufacture.

I'm not sure what the manufacture can do, since the seller sold me a broken item.


Desired Settlement
I would like a prepaid shipping label from the seller to return the DOA speakers and I would like a full refund.

Business Response
Contact Name and Title: *************
Contact Phone: XXXXXXXXXX
Contact Email: ********@aceelectronix.com
Dear ***** ,

First of all , we would like to apologize for the inconvenience this have caused you.As courtesy , we will give you 10 % discount for your next purchase and we will process the Return Postage Immediately.

Thank you

Consumer Response
Returned DOA speakers to company. Package arrived 01/12/2015.

I was shipped speakers that did not work. Speakers have been returned and received by seller.
Seller has yet to refund my money.
They have the speakers and my money.

Full refund.

07/17/2015Problems with Product / Service | Read Complaint Details
X

Complaint
The are selling "refurbished" Kurios on Groupon that claim to come preloaded with 60 educational games. The Kurios come with NO preloaded games.
The are selling "refurbished" Kurios on Groupon that claim to come preloaded with 60 educational games. This is a bold-faced lie. I ordered two Kurios with my children't birthday money and they arrived with NO games installed, not a one. I called this "business" twice and they wouldn't tell me how to get to the games. I was told to take it up with Groupon. I am very unhappy with this transaction. And, I have taken it up with Groupon, as well.
The Krurios were delivered to my house on 6/17. I returned them to Groupon on 6/18 for a full refund. Ace Electronics scams people and false advertises.

Desired Settlement
I want Ace and/or Groupon to refund my money. I also want the citizens of not only LA, but the USA to know how awful these lying, money hungry people are.

Industry Comparison| Chart

Audio-Visual Equipment - Dealers, Electronic Instruments, Electronic Equipment & Supplies - Dealers, Electric Equipment & Supplies - Retail

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