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AAction Appliance

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by Resolution

Complaint Resolution Log (1)
10/11/2013Problems with Product / Service | Read Complaint Details
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Complaint
On Sept. 5, the appliance installer referred by appliance merchant damaged my hardwood floor during installation of my new dishwasher. He said he would find someone to make the repair and pay for the cost. On Sept. 11 he sent a flooring company acquaintance to my home to assess the damages but he did not want to pay the estimate of $450.00. He said another good flooring repair person who he highly recommends would be coming over to L.A. around October 2nd. On Sept. 30, I called both his cellphone and the office and and left messages to call me to schedule an appointment with his 2nd referral. When he didn't respond, I sent him a letter via certified mail on October 2nd to please call me because I did not want to keep calling him and be accused of harassment. I have not received any response from him to date.
Product_Or_Service: Delivery and installation of dishwasher

Desired Settlement
I would like for the installation company to either find a qualified contractor to repair the damages to my hardwood floor and pay for the cost as promised or, pay me $450.00 so I can pay his referral to make the necessary repairs.

Final Consumer Response
10/10/13

Re: Case #XXXXXXXX

This is to inform you that AAction Appliance has repaired the damage to my hardwood floor, today. This case should now be closed. Thank you very much!
Sincerely,
S.O.

Industry Comparison| Chart

Appliances - Major - Parts & Supplies

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