Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Baker Home Energy has 4 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Baker Home Energy

              2120 Harmony Grove Rd Escondido, CA 92029-2053

              BBB Accredited Business
            • Baker Electric Home Energy

              40165 Murrieta Hot Springs Rd Ste A Murrieta, CA 92563-3300

            • Baker Home Energy

              40165 Murrieta Hot Springs Rd Murrieta, CA 92563-6434

            • Baker Home Energy

              1298 Pacific Oaks Pl Escondido, CA 92029-2900

              BBB Accredited Business

            Business ProfileforBaker Home Energy

            Solar Energy Contractors
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

            Additional Info:
            WINNER of the 2021 Better Business Bureau's Torch Award for Ethics
            See all additional business information

            At-a-glance

            Customer Reviews

            3.43/5stars

            Average of 21 Customer Reviews

            Customer Complaints

            13 complaints closed in last 3 years

            3 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 1/6/2009

            Years in Business: 27

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            This business offers Solar plus Home Batteries, and Heating and Air solutions. 

            Products & Services

            Air Scrubber, Enphase, Generac, GAF, Tesla, Backup Generation Systems, Energy Storage Systems, Powerwall, Solar Systems, Sonnen

            Business Details

            This is a multi-location business.

            Find a Location

            Baker Home Energy has 4 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Baker Home Energy

                2120 Harmony Grove Rd Escondido, CA 92029-2053

                BBB Accredited Business
              • Baker Electric Home Energy

                40165 Murrieta Hot Springs Rd Ste A Murrieta, CA 92563-3300

              • Baker Home Energy

                40165 Murrieta Hot Springs Rd Murrieta, CA 92563-6434

              • Baker Home Energy

                1298 Pacific Oaks Pl Escondido, CA 92029-2900

                BBB Accredited Business
              BBB File Opened:
              2/3/1997
              Years in Business:
              27
              Business Started:
              2/3/1997
              Business Incorporated:
              2/23/2005
              Accredited Since:
              1/6/2009
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • Baker Electric Home Energy
              • NB Baker Electric Inc
              • Baker Electric Solar
              Business Management
              • Mr. Theodore Neville Baker, CEO
              • Mr. Michael Robert Teresso, President
              • Mr. Josh Lennard, Complaint Handler
              • Ms. Minyon Savage, Customer Care Manager
              Contact Information

              Principal

              • Mr. Theodore Neville Baker, CEO
              • Mr. Michael Robert Teresso, President
              • Mr. Josh Lennard, Complaint Handler
              • Ms. Minyon Savage, Customer Care Manager

              Customer Contact

              • Mr. Theodore Neville Baker, CEO
              • Mr. Michael Robert Teresso, President
              • Mr. Josh Lennard, Complaint Handler
              • Ms. Minyon Savage, Customer Care Manager
              Additional Contact Information

              Fax Numbers

              • (760) 737-6784
                Primary Fax

              Email Addresses

              Customer Complaints

              13 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              12/08/2023

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              The installation of my solar was not installed as planned or reviewed with me. Now at least two of my panels are shadowed by part of my other roof. The installers modified it, due to making it easier for them and assured my there would be no change of production from the system. This was obvious false, since the next day after it was installed I sent them pictures of them with shadows from the roof. Their response was that they would pay me 15 cents per KW from what they guaranteed the system would output for 2 years. The communications from their project team as been terrible and I even gave them this feedback several months ago. Now, nobody is calling me back or responding to me. I have tried the number several times, have left messages, and have left chat responses in their project portal. I was told someone from their management would call me back two-weeks ago, and I have still heard nothing. I am stuck with their panels installed, but I can't move forward to getting my solar completed. If they are not going to respond, what do I do with the panels they have installed.
              Read More

              Customer Reviews

              21 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Adam W

              11/06/2023

              **********, *********. Having poor experience with contractors in the past, I wasn't looking forward to replacing the electric box and rewiring this 1970's house back to compliance. I am pleased to say the week long experience was quite pleasant, far exceeding the expectations of not only myself but my husband-wife. There is still a lot of work to be done on this house, but if I need more electric work done I know whom I will be calling. I do want credit for this experience to go to ****. While the job site was technically Rob's, it was **** handling all of the interactions, making fine changes, and being the visual representation of the company. At multiple times he stopped us from taking the 'quick and easy' route in order to ensure the job was done properly. Due to this outlook, and the amount of work done on this house, I am completely reassured that the wiring isn't going to cause any more problems. My only regret was finding a serious unrelated plumbing problem that will consume the rest of my funds. Would have liked to talk to your company about expanding the solar panels. At this point it will need to be a later project, but **** has ensured you a repeat customer.

              Local BBB

              Better Business Bureau Serving the Pacific Southwest

              BBB Reports On

              BBB reports on known marketplace practices.

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.