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This Business is not BBB accredited

Duvera Financial

Additional Locations

Phone: (760) 602-5000 Fax: (760) 602-1209 View Additional Phone Numbers 1910 Palomar Point Wy #101, Carlsbad , CA 92008 View Additional Email Addresses http://www.duvera.com View Additional Web Addresses

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Description

This company offers the purchase and service of installment contracts.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Duvera Financial include:

  • 95 complaints filed against business
  • 1 complaint filed against business that was not resolved
  • Length of time business has taken to resolve complaint(s)

Factors that raised the rating for Duvera Financial include:

  • Length of time business has been operating.
  • Response to 95 complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

95 complaints closed with BBB in last 3 years | 34 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 62
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 31
Total Closed Complaints 95

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Duvera Financial
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

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BBB file opened: August 08, 2001 Business started: 04/03/2001 in CA Business incorporated: 05/18/2001 in CA
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Corporations
320 W 4th St Ste 750, Los Angeles CA 90013
http://www.corp.ca.gov
Phone Number: (866) 275-2677
The license number is 6039813.

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Scott Vertrees, President & CEO Mr. Richard Victor, Director of Billing & Collections Mr. Mike Call, Credit Manager Ms. Mary Jones, Operations Manager Mr. Ken Rightmire, Credit Manager
Contact Information
Principal: Mr. Scott Vertrees, President & CEO
Principal: Mr. Richard Victor, Director of Billing & Collections
Related Businesses
Palomar Associates
Number of Employees

39

Business Category

Billing Service Consumer Finance & Loan Companies

Alternate Business Names
Duvera Billing Services LLC
Referral Assistance

The following Government Agency(s) or Association(s) may be able to provide you additional information:

Department of Corporations 320 W 4th St Ste 750, Los Angeles CA 90013 Phone Number: (866) 275-2677 http://www.corp.ca.gov

California Attorney General PO Box 944255, Sacramento CA 94244-2550 Phone Number: (800) 952-5225 http://www.ag.ca.gov

Federal Trade Commission 600 Pennsylvanis Avenue, NW, Washington DC 20580 http://www.ftc.gov

Industry Tips
Credit Repair/ Credit Counseling Debt Negotiators/ Debt Settlements Fair Credit Reporting Savvy Consumer
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB reports on known significant government actions involving business' marketplace conduct.

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Additional Web Addresses

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