BBB Business Review Reliability Report for
Walters & Ward

 

Rating: B-

BBB issues Business Reviews on all businesses, whether or not they are BBB accredited.

BBB Accreditation

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This business is not a BBB Accredited Business.

BBB Rating

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Based on BBB files, this business has a BBB Rating of B- on a scale from A+ to F.

Factor(s) that lowered this business' rating include:

  • 20 complaints filed against business
  • Length of time business has taken to resolve complaint(s)

Factor(s) that raised this business' rating include:

  • Length of time business has been operating.
  • Response to 20 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

BBB rating is based on 16 factors. Click here for details about the factors considered.


Business Contact & Profile

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Business Name:
Walters & Ward
Walters & Ward A Professional Corp
Business Address: 16935 W Bernardo Dr # 155
San Diego, CA 92127
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Original Business Start Date: 7/9/1979
Type of Entity: Corporation
Incorporated: 1979 in CA
Principals:
Kayvon Jon Sarraf, President
Paul A Hentschl, COO
Number of Employees: 14
Phone Number:
(877) 212-3508
(858) 384-5841
(858) 485-9045
(877) 212-2671
(877) 779-9529
Fax Number:
(858) 485-0398
Email Address:
BBB Accreditation: This business is not a BBB Accredited Business

Type of Business:
Attorneys & Lawyers - Estate Planning
Primary Email: info@waltersandward.com
Website Address:

Products & Services

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This company offers legal services for wills, trust and estate planning.

Business Management

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Mr. Kayvon Jon Sarraf , President
Mr. Paul A Hentschl , COO

Additional Locations & Phone Numbers

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18000 Studebaker #700 Cerritos , CA 90703
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3655 Torrance Blvd #300 Torrance , CA 90503
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20955 Pathfinder Rd #100 Diamond Bar , CA 91765
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9431 Haven Ave #232 Rancho Cucamonga , CA 91730
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1255 W Colton Ave #500 Redlands , CA 92374
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450 N Brand Blvd #600 Glendale , CA 91203
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2625 Townsgate Rd #330 Westlake Village , CA 91361
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1113 West Ave M-4 #D Palmdale , CA 93551
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1101 California Ave #100 Corona , CA 92881
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4695 Chabot Dr #200  Pleasanton , CA 94588
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2950 Buskirk Ave #300 Walnut Creek , CA 94597
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1999 S Bascom Ave #700 Campbell , CA 95008
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2225 E Bayshore Rd #200 Palo Alto , CA 94303
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6520 Lonetree Blvd #136 Rocklin , CA 95765
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4040 Civic Center Dr #200 San Rafael , CA 94903
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3333 Bowers Ave #130 Santa Clara , CA 95054
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27240 Turnberry Ln #200 Santa Clarita , CA 91355
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9245 Laguna Springs Dr #200 Elk Grove , CA 95758
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777 E Tahquitz Canyon Wy #200-76 Palm Springs , CA 92262
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27241 Madison Ave #500 Temecula , CA 92590
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19200 Von Karman Ave #400 Irvine , CA 92612
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16870 W Bernardo Dr #360 San Diego , CA 92127
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1251 N Manassero St #405A Anaheim , CA 92807
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2400 E Katella Ave #800 Anaheim , CA 92806
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575 Anton Blvd 3rd Floor Costa Mesa , CA 92626
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(714) 371-4000

23046 Avenida de la Carlota #600 Laguna Hills , CA 92653
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Licensing

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This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

BBB records show a license number of 273729 for this business issued by State Bar of California (213) 765-1000

The expiration date of this license is 12/9/2015.

Customer Complaint History

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When considering complaint information, please take into account the business's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB processed a total of 20 complaint(s) about this business in the last 36 months, our standard reporting period. Of the total 20 complaint(s) closed in the last 36 months, 5 were closed in the last 12 months.

These complaints concerned:

1 regarding Billing or Collection Issues
1 regarding Billing or Collection Issues
3 regarding Customer Service Issues
3 regarding Customer Service Issues
12 regarding Refund / Exchange Issues
12 regarding Refund / Exchange Issues
4 regarding Service Issues
4 regarding Service Issues

These complaints were closed as:

3 Administratively Closed
3 BBB determined that despite the company’s reasonable effort to address complaint issues, the consumer remained dissatisfied.
6 Assumed Resolved
6 Company resolved the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
11 Resolved
1 Company resolved the complaint issues, but not within the Bureau's timeframe.
1 Company resolved the complaint issues, but not within the Bureau's timeframe.  The Complainant acknowledged acceptance to the BBB.
1 Company resolved the complaint issues, but not within the Bureau's timeframe.  The Complainant did not acknowledge acceptance to the BBB.
8 Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.


 

Customer Reviews

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The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau.

Positive Experience 0
Neutral Experience 0
Negative Experience 0

Government Action(s)

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BBB has no information regarding government actions at this time.

Advertising Review

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BBB has no information regarding advertising review at this time.

BBB Copyright and Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Review are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable, but not guaranteed as to accuracy.

BBB Business Review generally cover a three-year reporting period. BBB Business Review are subject to change at any time.

If you choose to do business with this business, please let the business know that you contacted the BBB for a BBB Business Review.

Report as of: 9/20/2014
Copyright © 2014 Better Business Bureau®, Inc. serving San Diego and Imperial Counties