BBB Business Review
This Business is not BBB accredited
My Pillow PetsAdditional Locations
Phone: (760) 724-7225 Fax: (760) 724-7215 2045 Corte Del Nogal, Carlsbad, CA 92011
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This company offers custom animal pillows.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for My Pillow Pets include:
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Factors that raised the rating for My Pillow Pets include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 13 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||13|
Additional Complaint Information
Consumer complaints are alleging non-delivery of ordered products. Several consumers have indicated their credit cards were charged immediately but there was never any delivery of the ordered product. Some consumers have alleged receiving partial orders. Lastly, consumers have indicated difficulty in reaching the company to inquire about their orders.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Clint Telfer, Owner Ms. Jennifer Telfer, CEO Mr. Larry Boisjolie, CEO
Number of Employees
Toys - Retail Internet Shopping