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      Country
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          Find a Location

          Sunsational Swim School has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Please enter a valid location.
            • Sunsational Swim School

              2970 5th Ave Ste 320 San Diego, CA 92103-5995

              BBB Accredited Business
            • Sunsational Swim School

              2970 5th Ave Ste 220 San Diego, CA 92103-5995

              BBB Accredited Business
            • Sunsational Swim School

              2970 5th Ave San Diego, CA 92103

              BBB Accredited Business

            Business ProfileforSunsational Swim School

            Swimming Lessons
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 3/14/2014

            Years in Business: 14

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            This business offers swim instruction at home and community pools.

            Business Details

            This is a multi-location business.

            Find a Location

            Sunsational Swim School has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Sunsational Swim School

                2970 5th Ave Ste 320 San Diego, CA 92103-5995

                BBB Accredited Business
              • Sunsational Swim School

                2970 5th Ave Ste 220 San Diego, CA 92103-5995

                BBB Accredited Business
              • Sunsational Swim School

                2970 5th Ave San Diego, CA 92103

                BBB Accredited Business
              BBB File Opened:
              3/12/2014
              Years in Business:
              14
              Business Started:
              6/11/2009
              Business Incorporated:
              3/8/2011
              Accredited Since:
              3/14/2014
              Type of Entity:
              Limited Liability Company (LLC)
              Number of Employees:
              10
              Alternate Business Name
              • Sunsational Swim School LLC
              Business Management
              • Ms. Sarah Christenson - Sebe, President
              Contact Information

              Principal

              • Ms. Sarah Christenson - Sebe, President

              Customer Contact

              • Ms. Sarah Christenson - Sebe, President

              Customer Complaints

              1 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/07/2021

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              Sunsational Swim School was paid $812.00 for the guaranteed swim program last year May 24, 2020 for my 9 year old. The instructor we were placed with canceled the lessons after just 4 lessons. I was informed by Sunsational that lessons would resume this summer with guarantee in place as I stressed my concern and instructor stated to not be concerned its like riding a bike and would be picked back up where we left off. I followed up with Sunsational about resuming the lessons in May 2021 and yet to be paired with an instructor! I was informed yesterday 7/6 that I would be called back within 24hours regarding resolution to be paired or a full refund. Today I receive a long email stating otherwise that they are yet to find an instructor to complete the lessons and only offered $520 and graciously informed that the $50 cancellation and $20 registration fee would be waived! What a horrible company and poorly run! Either find a instructor to carry out the lessons of 100% refund!
              Read More

              Customer Reviews

              2 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              George N

              08/26/2023

              Run, don't just walk away. The instructors may be great, but the service itself is lacking. Our instructor never showed... told us that he was waiting at our house, but the Ring camera showed that no one ever came. And then to top it off, we couldn't get ahold of anyone to try and solve the situation. Not a ************ in a company that deals with kids but could leave a kid sitting there waiting.

              Sunsational Swim School Response

              08/31/2023

              Hello ******, This is ****** from Sunsational and we apologize for the issue around your swim instructor ***** having difficulties finding the swimming pool. He drove to the address you typed in for the pool address during registration and it was your house address. ***** called and tried to find the actual pool location but was not provided with the address but a snapshot. Unfortunately, ***** was confused when searching and was not able to find the new location to start the swim lessons. It is important that the right pool address is used when registering so the swim instructor can be at the right place at the right time for the lessons. Our office is primarily open Monday through Friday so we responded back to your missed call Monday morning. We sincerely apologize for delaying your daughter's swim lessons, it is incredibly important to us that all children learn life-saving water safety skills and learn to swim safely as soon as they can. I know you had a tight deadline, so the next time you are looking for more swim lessons we would love to help you with one of our experienced swim instructors.

              Sunsational Swim School Response

              09/01/2023

              Hello ******,??Thank you for calling us to let us know everything that happened so we can address that with your swim instructor to make sure they follow our policies, work with clients to overcome any issues with you and other clients, and will not be repeated. We sincerely apologize for how he approached this situation with you. Our instructors need to have clear and open communication with you, work with you to make adjustments while following our guidelines, be there on time, and help your child with building water safety skills before learning to swim safely. We will reinforce that our instructors call and work with their clients if there is any confusion, make a concerted effort to find and be at the pool earlier, and we will correct the voicemails to be more clear about when and how fast we can respond back. We appreciate your time working with us and letting us know what happened. What happened in your situation is not acceptable, and does not follow our policies/guidelines, and this will be addressed. If you ever need any at-home swim lessons we would be happy to send one of our top-rated swim instructors who has been with us for years to help you.

              Local BBB

              Better Business Bureau Serving the Pacific Southwest

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