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Global Financial Support Inc

Additional Locations

Phone: (888) 427-5966 View Additional Phone Numbers 3268 Governor Dr #144, San Diego, CA 92122 http://www.collegefinadv.org View Additional Web Addresses

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Description

This company offers financial aid search assistance to students.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Global Financial Support Inc include:

  • 52 complaints filed against business

Factors that raised the rating for Global Financial Support Inc include:

  • Length of time business has been operating.
  • Response to 52 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

52 complaints closed with BBB in last 3 years | 13 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 10
Billing/Collection Issues 6
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 35
Total Closed Complaints 52

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Global Financial Support Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

top
BBB file opened: April 05, 2005 Business started: 02/28/2005 in CA Business incorporated: 02/28/2005 in CA
Type of Entity

Corporation

Business Management
Ms. Cindy Warwick, President Ms. Fay Ara, Executive Vice President
Contact Information
Principal: Ms. Cindy Warwick, President
Number of Employees

10

Business Category

Scholarships & Financial Aid

Alternate Business Names
College Financial Advisory Student Financial Resource Center
Referral Assistance

The following Government Agency(s) or Association(s) may be able to provide you additional information:

United States Department of Education 400 Maryland Avenue, SW, Washington DC 20202 http://www.ed.gov/index.jhtml

Federal Trade Commission 600 Pennsylvanis Avenue, NW, Washington DC 20580 http://www.ftc.gov

California Attorney General PO Box 944255, Sacramento CA 94244-2550 Phone Number: (800) 952-5225 http://www.ag.ca.gov

Additional Information

Students should be aware that applying for and searching for financial aid is something that can be done on your own for free, and filing out a FAFSA can be done for free on the FAFSA website. You should always consult your school's financial aid office or the US Department of Education for assistance with applying for financial aid or receiving information on available aid.

Industry Tips
Advance Fee Financial Aid & Scholarship Companies Student Loan Consolidation

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    3268 Governor Dr #144

    San Diego, CA 92122 (888) 427-5966 (888) 730-2775

  • THIS LOCATION IS NOT BBB ACCREDITED

    3368 Governor Dr. # FPMB 144

    San Diego, CA 92122

  • THIS LOCATION IS NOT BBB ACCREDITED

    4462 Via Realzar

    San Diego, CA 92122 (858) 622-1870

  • 1
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  • Guarantee or Warranty

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Additional Phone Numbers

  • (888) 730-2775(Phone)
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Additional Web Addresses

  • http://www.studentctr.org
  • http://www.globalfas.com
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Complaint Detail(s)

12/5/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Scam artist that asks money for financial aid...Solicity money illegally by claims of being part of the government, when with careful research, turns out to be a scam...

Desired Settlement: End this business for its malpractice and tomfoolery

Business Response:

November 23, 2013

Better Business Bureau of San Diego

******* *****

4747 Viewridge Ave Suite 200

San Diego, CA 92123

RE:  Complaint ID: ******* – Mr. ******* *******              

Dear Ms. *****:

I would like to formally notify the Better Business Bureau (BBB) of San Diego that Mr. ******* is making serious malicious defamatory and libelous statements against the Student Financial Resource Center (SFRC) organization and he has filed a fictitious BBB complaint. Unfortunately, any organization that requires a fee in the financial aid circle is immediately categorized as a scam.  This is not fair to our organization and we have to constantly educate and inform others about our legitimate and effective establishment. Pleased be aware that all of the SFRC’s literature has been thoroughly examined and approved by our legal department. 

The Student Financial Resource Center (SFRC) is an independent organization devoted to helping students apply for and receive the best available free merit and need-based financial aid. SFRC conducts extensive searches to match each student's qualifications and background to key federal, state, local, and private financial aid programs that are both merit and need-based. SFRC provides students with a comprehensive SFRC financial aid guidebook that explains all of the basics of financial aid and offers valuable tips, practical strategies, and clear guidelines for applying to SFRC’s specifically selected free merit and need-based financial aid programs.

It certainly appears that Mr. ******* has rushed to his judgment and seeks to damage the SFRC organization reputation without thoroughly examining our establishment.   Please be advised that we do not take these allegations lightly and the SFRC legal team will take the appropriate legal proceedings to preserve and protect its interests.

Please note that Mr. ******* is not our client and we vigorously disagree with his subjective unfounded statements about us. Thus, I am formally demanding the BBB of San Diego to remove this fictitious complaint. THIS FALSE COMPLAINT SHOULD NOT AFFECT OUR BBB RATING.   

If you have any further questions pleases call ###-###-#### or email me at ********@studentctr.org.

Sincerely,

***** *******

SFRC - Executive Director

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

10/7/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Services were not rendered - guaranteed a refund if not satisfied. I have reached out to SFRC via phone on or about 9/11/13 to ask to speak with a rep about obtaining a refund because we never received any financial aid nor information from this company to assist us with obtaining college financial aid. I emailed them on 9/16/13 to request a refund without any confirmation/acknowledgement from them. Again, I emailed on 9/23/13 and to date I have not received any form of response.

Desired Settlement: A full refund of $65 - the fee which is guaranteed a refund if unsatisfied.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me. 

Hi -
 
I would like to close this complaint (ID *******).  The organization has reached out to me and refunded my fee.
 
Thank you, in advance, to BBB.
 
Please let me know if there are any questions.
 
*** ***** ***** *** ********* ***** *** **** * **************

 

BBB's Final Determination: Consumer accepted resolution offered by the business.

8/12/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I believe that this company is a scam...can't believe this has happened to me...I should know better...I sent them 59.00 in hopes of helping my son get financial aid for his college...I thought they had access to other forms of financial aid then what I was aware of...how dumb of me...I sent them a check and we have not heard hide nor hair from this company...in the letter I have it clearly states that if student does not receive any financial aid the entire processing fee will be returned.

Desired Settlement: I would love to have my money returned to me...now do I think that will happen? Not so much, but that is what I would like to happen.

Business Response:

August 7, 2013

Better Business Bureau of San Diego

***** *****

4747 Viewridge Ave Suite 200

San Diego, CA 92123

RE:  Compline ID: ******* – Ms. ****** ** *****                                                          

Dear Ms. *****:

I would like to formally notify the Better Business Bureau of San Diego that Ms. ***** is making serious defamatory and libelous statement against the Student Financial Resource Center (SFRC) organization and she has filed a fictitious BBB complaint.

For the record, the SFRC processing Division received Ms. *****’s Son SFRC form in May of 2013, we processed it and sent her a comprehensive SFRC package.

If Ms. ***** was not satisfied with the SFRC comprehensive package, all she had to do was to send us back the SFRC package or a copy of her cancelled check and we would have been happy to send her a full refund check. 

We have no record of Ms. ***** contacting our office or emailing us.  In fact, this is the first time we hear about Ms. *****’s case and we wished she had contacted us directly and we would have been glad to assist her. If clients do not contact us, we are unable to assist them.  The SFRC organization is in the customer retention business and we strive to provide exceptional customer service to all students.  SFRC is dedicated to exceed our customers' expectations on a daily basis.  We provide a 24/7 automated phone system, daily live message center staff, and have a website that distinctly explains our program.

We utterly disagree with Ms. ******’s subjective opinions and inaccurate information about SFRC organization, please be advised that we do not take these allegations lightly and our legal team is prepared to take the appropriate legal proceedings to preserve and protect its interests.

We demand Ms. ***** to immediately cease and desist her defamatory and libelous statement against us and submit a written apology to our organization. Once our demands are amply fulfilled, we will show our good faith and will demonstrate our outstanding customer service and will start her refund process.

To be clear, we will demand the following:

1.      A written apology for making defamatory and libelous statement (“saying we are a scam”)

2.      Send a copy of her cleared check (front and back) from her bank or some sort of proof of payment to SFRC and we will send your full refund within 10 business days.

 

Send certified mail to:

SFRC - Refund Department

3268 Governor Drive Suite 144

San Diego, CA 92122-2936

Or

She may send an email with a PDF file of the cleared check image to: info@studentctr.org

If you would like to discuss this matter further, please e-mail me at ********************** or call 1-888-730-2775.

**** ** ***

Executive Vice President of Operations 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

The company states that they sent me a package...I did not receive anything from them... I did try contacting them with the phone number I had and it did not work...at that time, I went online to see if I could find another phone number and when I googled their name...I found many different emails/letters advising that this company was a "scam" ... There were many of these letters...not just one or two... I did not jump to this conclusion without some evidence...but, had I received a package from them and not have seen this info online I would not have reported this to you... The fact that this company is asking me to send them a written apology is laughable....I did not do anything wrong. At this point I just would like a refund... Also, I do not see why I have to get them a copy of the cashed check...if they sent that "package" to me as they said they did...they obviously got paid! And, for me to get a copy of said check, will cost me 20.00! There is no reason whatsoever they should request that of me!


Not sure what more to do...If they are a legitimate business, fine...but, I never received a thing from them...

Regards,

****** ***** 

Business Response:

August 12, 2013

Better Business Bureau of San Diego

***** *****

4747 Viewridge Ave Suite 200

San Diego, CA 92123 

RE:  Complaint ID: ******* – Ms. ****** ** ***** – Letter # 2                                                               

Dear Ms. *****:

Please inform Ms. ***** that this is not a laughable matter and we do not take her defamatory and libelous statements lightly. In fact, we are preparing a legal notice to her to cease and desist her false allegations against us. Yes, Ms. ***** definitely did something wrong by calling us a scam and we firmly demand a written apology.

Unfortunately, any organization that requires a fee in the financial aid circle is immediately categorized as a scam.  This is not fair to our organization and we have to constantly educate and inform others about our legitimate and effective establishment. Please note that the SFRC legal team is constantly contacting the website owners that publish false allegations against us with legal notice to cease and desist their false allegations.  

As stated earlier, we have no record of Ms. ***** contacting our office or emailing us.  We do not understand why she could not simply dial our phone number or at least email us first before mischaracterizing our organization.   

The SFRC processing division did send Ms. *****’s son an SFRC package but she claims she did not receive. Just because we mailed her son an SFRC package that does not mean we got paid. We have instances where our clients place a stop payment on their check, close their bank accounts or have no sufficient funds in their bank accounts. Therefore, we have a strict refund policy that requires proof of payment.

Almost all banks have an on-line system that provides free services to print cleared checks and statements. We will even  accept the section of her monthly bank statement that shows a $65 check that was cleared on the appropriate time frame (We just need a reasonable proof of payment).  

Again, once our demands are amply fulfilled, we will show our good faith and will demonstrate our outstanding customer service and will start her refund process.

If you would like to discuss this matter further, please e-mail me at ********************** or call 1-888-730-2775.

**** ** ***

Executive Vice President of Operations 

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

8/8/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: This company claims to be helping students get additional financial aid. The "package" they sent me was useless and was information easily accessible. The documents they sent me originally looked like official Department of Education documents and seal. They asked for 65 dollars and did not give me any good information the would apply to me. I feel this company is fraudulent. They information they gave me was for other applications, some of which did not even fit my profile, like they claimed. I would like my money back and I am currently seeking it from the company.

Desired Settlement: $65 plus any damages they feel are appropriate.

Business Response:

Better Business Bureau of San Diego

***** *****

4747 Viewridge Ave Suite 200

San Diego, CA 92123

RE:  Complaint ID: ******* – Mr.  ******* ***********                                                             

Dear Ms. *****:

Once again, I would like to formally notify the Better Business Bureau of San Diego that Mr. *********** is making serious defamatory and libelous statements against the Student Financial Resource Center (SFRC) organization and he has filed a fictitious BBB complaint.

If Mr. *********** was not satisfied with the SFRC comprehensive package, all he had to do was to send us back the SFRC package with a copy of his cancelled check and we would have been happy to send him a full refund check. 

All of the SFRC literature has been thoroughly examined and approved by our legal department. We strive hard to inform students that the literature sent is by Student Financial Resource Center organization and to ensure this, we publish the following in our literature:

  1. We have our name noticeably in large fonts embedded in our logo, letter and form.
  2. On the front page of our letter we have noted the following: "This program is sponsored by Student Financial Resource Center organization".
  3. On the back page of our letter we have noted the following: "Student Financial Resource Center has directly sent this letter to students and it is not affiliated with any educational institutions or government agencies".
  4. On the back page of our form where students must read and sign, we have noted the following: “SFRC  is unable to guarantee results and has no input into the decisions to which applicants will be selected to receive financial aid funds and it is not affiliated with any educational institutions, government agencies or funding source".
  5. We provide a 24/7 automated phone system, daily live message center staff, and have a website that distinctly explains our program.

The U.S. Department of Education logo appearance is significantly different than ours.

a.      The U.S. Department of Education logo depicts a noticeable TREE and conversely the SFRC logo does not.

b.      The U.S. Department of Education logo depicts a SUN with lines going across and conversely the SFRC logo does not.

c.      The U.S. Department of Education logo imprints “DEPARTMENT OF EDUCATION” and conversely the SFRC logo does not.

d.      The U.S. Department of Education logo imprints “UNITED OF STATES OF AMERICA” and conversely the SFRC logo does not.

e.      The SFRC logo depicts  the following and conversely the U.S. Department of Education logo does not:

a.      TORCH

b.      BOOK

c.      COLUMN

d.      EAGLE

e.      LEAVES

f.       GRADUATION CAP

f.       The SFRC logo imprints “STUDENT FINANCIAL RESOURCE CENTER” and conversely the U.S. Department of Education logo does not.

g.      The SFRC logo has imprints “SFRC” and the U.S. Department of Education logo does not.

We have no record of Mr. *********** contacting our office or emailing us.  In fact, this is the first time we hear about Mr. *********** ’s case and we wished he had contacted us directly and we would have been glad to assist him. If clients do not contact us, we are unable to assist them.  The SFRC organization is in the customer retention business and we strive to provide exceptional customer service to all students.  SFRC is dedicated to exceed our customers' expectations on a daily basis.  We provide a 24/7 automated phone system, daily live message center staff, and have a website that distinctly explains our program.

We utterly disagree with Mr. ***********’s subjective opinions and inaccurate information about SFRC and we demand Mr. *********** to immediately cease and desist his defamatory and libelous statements against us.  However, to show good faith and demonstrate our outstanding customer service, we will do everything possible to cooperate to resolve this case.  Please ask Mr. *********** to send us a copy of his cleared check (front and back) from his bank or some sort of proof of payment to SFRC and we will send him a full refund within 10 business days.

Send CERTIFIED mail to:

SFRC - Refund Department

3268 Governor Drive, Suite 144

San Diego, CA 92122

Or

Send an email with a PDF file of the cleared check image to: sfrc_refund_dept@studentctr.org   or info@studentctr.org

If you would like to discuss this matter further, please e-mail me at ********************** or call 1-888-730-2775.

**** ** ***

Executive Vice President of Operations 

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

******* ***********

BBB's Final Determination: Consumer accepted resolution offered by the business.

7/22/2013 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: received application to see if granddaughter would qualify for financial aid. charged 65.00. well what a scam this turned out to be. we since learned never pay to apply for financial aid is free never a charge and that all info is found on computer FAFSA. GOV we can not afford this . we thought this was applying for pell grant for granddaughter. its important to us to let you know that this is a scam and says so when did research see where refunds have been given to others. thank you for your time and hope something can be done. sincerely ron and ****** ******

Desired Settlement: refund the 65.00 paid on april 1, 2013 check #****

Business Response:

July 16, 2013

Better Business Bureau of San Diego

4747 Viewridge Ave Suite 200

San Diego, CA 92123

RE: Complaint ID: ******* –  ****** **** ******* 

Dear Better Business Bureau of San Diego:

 

This the first time we hear about Ms. *******’s case and we wished she had contacted us directly and we would have been glad to assist her. If clients do not contact us, we are unable to assist them.  The SFRC organization is in the customer retention business and we strive to provide exceptional customer service to all customers.  SFRC is dedicated to exceed our customers' expectations on a daily basis.  We provide a 24/7 automated phone system, daily live message call center, and have a website that distinctly explains our program.

Unfortunately, any organization that requires a fee in the financial aid circle is immediately labeled as a scam scheme.  This is not fair and we have to constantly educate and inform others about our beneficial and valuable organization. It certainly appears that Ms. Tayllor has rushed to judgment and seeks to damage the SFRC organization reputation without thoroughly examining our establishment.

We agree with Ms. *******, they should not pay for FAFSA and that is why we have published the following on our website under Frequently Asked Questions (FAQ):

Q. Is the Student Financial Resource Center (SFRC) organization affiliated with any educational institutions or government agencies?

A. No. The Student Financial Resource Center (SFRC) is an independent organization and is not affiliated with any educational institutions, government agencies, or funding sources.

 Q. Should students pay to fill out the FAFSA?

A. No. FAFSA stands for the Free Application for Federal Student Aid—the key word here is FREE! The submission and support of the FAFSA are free. Go to www.fafsa.gov to fill out the FAFSA online and you can also contact the Office of Federal Student Aid at 1-800-4-FED-AID.  

 Q. How does the SFRC program differ from FAFSA?

A. FAFSA, which is the Free Application for Federal Student Aid, is managed by the Office of Federal Student Aid. The Student Financial Resource Center (SFRC) is an independent organization devoted to helping students apply for and receive the best available free merit and need-based financial aid. SFRC conducts extensive searches to match each student's qualifications and background to key federal, state, local, and private financial aid programs that are both merit and need-based. SFRC provides students with a comprehensive SFRC financial aid guidebook that explains all of the basics of financial aid and offers valuable tips, practical strategies, and clear guidelines for applying to SFRC’s specifically selected free merit and need-based financial aid programs.

 Q. What are the benefits of SFRC?

A. SFRC offers the following unique benefits to students:

·        SFRC saves students valuable time by conducting precise extensive research to match each student's qualifications and background to available free merit and need-based financial aid programs.

·        SFRC provides students with a comprehensive resourceful guidebook containing essential financial aid information, an extensive list of free merit- and need-based financial aid programs, and clear instructions on how to apply to our specifically selected sources—all in one convenient, multipurpose package.

·        SFRC protects students from e-mail SPAM. When you search the Internet for financial aid opportunities, most financial aid websites ask for your e-mail address before you can access their database so they can send you e-mails you did not ask for and do not need.

·        SFRC provides students with a concise list of free merit- and need-based financial aid programs that  appropriately match their specific backgrounds and qualifications. Most financial aid websites merely offer unwieldy and unusable lists of financial aid resources that are irrelevant to students’ qualifications and background.

  • SFRC encourages students to apply to all available financial aid programs, not just those at the federal and state level. Many students only fill out the Free Application for Federal Student Aid (FAFSA), failing to research or apply to the many other non-federal local and national merit- and need-based financial aid programs available.

·        SFRC does not sell students' names, emails, or home addresses to outside vendors. We strictly adhere to the Privacy Act Laws and do not share students’ personal information with any outside organizations.

·        SFRC protects students from superfluous commercial advertising. Most financial aid websites claim their information is free, then, they attempt to lure students to subscribe to or pay for unwanted items such as magazine subscriptions, car loans, books, auto insurance, or credit card offer. The SFRC website and literature have no hidden check boxes that attempt to sell, advertise, or promote any commercial products.

In June of 2013, the SFRC Processing Division processed and mailed an SFRC package to:

***** ** *****                             

**** ******* **

******** ** *****        

It certainly appears that Ms. ******* has rushed to judgment and seeks to damage the SFRC organization reputation without thoroughly examining our establishment. Please be aware that Ms. ******* is making direct untrue and defamatory statements against us in her BBB complaint. This is a serious offensive allegation and we do not take it lightly and our legal team is prepared to take the appropriate legal proceedings to preserve and protect its interests. 

We demand Ms. ******* to immediately cease and desist her false libelous statements against us.

However, to show good faith and demonstrate our outstanding customer service, we will do everything possible to cooperate to resolve this case.  Please ask Ms. ******* to send us a copy of her cleared check from her bank or some sort of proof of payment to SFRC and we will send her a full refund within 10 business days.

Send CERTIFIED mail to:

SFRC - Refund Department

3268 Governor Drive, Suite 144

San Diego, CA 92122

Or

Send an email with a PDF file of the cleared check image to: sfrc_refund_dept@studentctr.org   or info@studentctr.org

If you would like to discuss this matter further, please e-mail me at ********************** or call 1-888-730-2775.

Faye A. Ara

Executive Vice President of Operations 

Consumer Response:

From: ****** ****** <***********************>
Date: Sat, Jul 20, 2013 at 4:56 PM
Subject: Re: You have a new message from the BBB
To: info@sandiego.bbb.org


    Dear BBB,
  
   Thank  you for handling  this matter  and sending this email  .  as directed sending   SFRC  -   REFUND DEPT.   SUITE 144,    SAN DIEGO, CA. a copy of the check we sent them for 65.00.   sending it  certified mail.   They in return with in 10 days will send me a full refund .    thank you so much for your help.  this was the first time ever  asking help from BBB.   
 
  Sincerely,
    

    ******   ******

   ****  *******  ***

********   ***   *****

BBB's Final Determination: Consumer accepted resolution offered by the business.

7/17/2013 Problems with Product/Service
5/24/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: College Financial Advisory (CFA) claims that they help college students to apply for the maximum merit and need-based financial aid programs.A letter sent by the College Financial Advisory (CFA) to my daughter stated that (and I quote):"Fill out the form, enclose the refundable processing fee, and mail both in the pre-addressed envelope. The entire processing fee will be returned within ten (10) business days to students who do not qualify or do not receive financial aid."My daughter filled-out form and enclosed a check for $59.00, and sent the form to CFA by registered mail. The check was cashed a few days later.After several months of not having received any feedback from College Financial Advisory, and since my daughter did not receive any financial aid from the college she attends, I called the CFA at 1-888-730-2775. I was called back by a person called Fay Ara?, and after I explained the situation she responded very aggressively that we should had called earlier, because the time window to ask for a refund was 90 days after the application was received by the CFA.This is not what the letter states (see above). The letter is very clear. It says that the fee will be returned within 10 business days if no aid is got - period. No if's and no claim or refund additional procedures are mentioned at all.We think CFA is breaching a service contract explicitly stated on their letter, and it is doing so across state borders using US Mail service, thus becoming a federal felony.

Desired Settlement: REFUND and a written apology for not honoring their contract.

Business Response:

May 11, 2013

Better Business Bureau of San Diego

4747 Viewridge Ave Suite 200

San Diego, CA 92123

RE:  Complaint ID: *******   – Mr.  **** ***** *******          

Dear Better Business Bureau of San Diego:

We conducted a thorough research and discovered that in April of 2011, we received an application from ******* ***** (**********), it was processed in May of 2011, and a Financial Aid Package was mailed to:

STUDENT PROFILE NUMBER (SPN): **********

******* *****

*** ********* **

****** ******** ** ***** 

****   

Please review Mr. *******’s response to our inquiry questions; you can noticeably realize that he waited OVER TWO (2) YEARS to contact us with an alleged problem with his daughter’s application and Financial Aid Package.

Furthermore, please carefully review Mr. *******’s original complaint; he conveniently elected not to mention or reference any dates which would have revealed his case is over two (2) years old. More importantly, Mr. ******* failed to disclose and mention that in the CERTIFICATION SECTION (where it was signed by the applicant) of our application published in 2011, we had imprinted the following:

“Most foundations and organizations have a limited amount of funding each year and in the event that funding is not received, the applicant can apply for a full refund within six months of receiving the financial aid package.”   

We definitely did not breach any service contract and we are not apologizing to false claims.  Please notify Mr. ******* that he waited immensely too long (over two years) to contact us and his refund cutoff period is over and we are regrettably rejecting his refund request.

Student Care Department

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

It is true that I waited a long time to record a complaint. Unfortunately, I misplaced the original letter sent by College Financial Advisory to my daughter and the record of sending it, thus I had no documentation to support any complaint until recently, when I found the letter. However, as a matter of principle, I want to record the complaint to help future students not to make business with this dubious enterprise.

It is also true that my daughter later received, as you call it, a financial aid package with an application. However, that package DID NOT OFFER ANY FINANCIAL HELP THAT MY DAUGHTER COULD APPLY TO, THUS SHE DID NOT APPLY, AND SHE DID NOT SIGN ANYTHING, AND CONSEQUENTLY, THE STATEMENT IN THE ORIGINAL LETTER STANDS, THAT IS, A FULL REFUND IF NO FINANCIAL AID IS GOT WITHIN 10 BUSINESS DAYS, NO IFs, NO BUTs.

Let me state that my main interest in filing this complaint is not financial;   It is to make known that this business is, in our opinion, following dubious business practices and making misleading business statements and offers. My daughter and myself felt swindled by this College Financial Advisory (CFA), and the fact that they are mentioning contractual inuendo like"fine print" and "overdue" circumstances to not make good on their straightforward initial offer supports our opinion.

Regards,

**** ***** *******

Business Response:

May 22, 2013

Better Business Bureau of San Diego

4747 Viewridge Ave Suite 200

San Diego, CA 92123

RE:  Complaint ID: *******   – *** **** ***** ******* – 3rd response         

Dear Better Business Bureau of San Diego:

We provided a service for Mr. ******* back in April of 2011, and we provided him a comprehensive Financial Aid package to use. Yet again, Mr. ******* fails to disclose that in the CERTIFICATION SECTION (where it was signed by the applicant) of our application published in 2011, we had published the following:

“Most foundations and organizations have a limited amount of funding each year and in the event that funding is not received, the applicant can apply for a full refund within six months of receiving the financial aid package.”  

We vehemently disagree with Mr. *******’s subjective opinion and unfounded allegations. Please carefully review Mr. *******’s complaint and you will discover enormous inconsistencies and false accusations.

Bottom line, according to our application certification section, Mr. ******* had six months to contact us to request a refund (he failed to do so).  Therefore, we are rejecting Mr. *******’s refund request and we are asking the BBB of San Diego to remove this improper false complaint.

Student Care Department

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

5/15/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: This company has sought out individuals not familiar with the student financial aid processes. They send out letters which look "official" with a government seal - or a seal which looks to be official. Additionally, they request a payment of $65.00 for services that do not require money, namely applying for financial aid for college/universities. My elderly mother was taken advantage by this company. She had no idea that money should not have been exchanged. When calling into their "company", it is only an "answering service". There is no one to talk to. The "operator" says that she cannot help, but can only take your name and will email the company and have them call you back. This is an outrage.The company website only lists their answering or call center to "apply" and the email address literally leads no where. This business is terrible and is taking advantage of individuals.

Desired Settlement: I am requesting reversal of the $65 paid for these non-existent services.

Business Response: May 13, 2013   Better Business Bureau of San Diego 4747 Viewridge Ave Suite 200 San Diego, CA 92123     RE:  Complaint  ID: *******  – Ms.  ***** *. ******                                                                          Dear Better Business Bureau of San Diego:   Please advise your clients to contact us first and allow us sufficient time to resolve it before filling a complaint. As soon as we heard about Ms. ******’s case on April 29, 2013, we contacted her via phone and several emails.   Unfortunately, any organization that requires a fee in the financial aid circle is immediately labeled as a scam scheme.  This is not fair and we have to constantly educate and inform others about our beneficial and valuable organization. It certainly appears that Ms. ****** has rushed to judgment and seeks to damage the SFRC organization reputation without thoroughly examining our establishment.   We have already refunded Ms. ****** (she has confirmed payment via email to us) and we asked her to retract this false complaint and we are also requesting the BBB of San Diego to remove this complaint.     Student Care Department

Consumer Response:

Better Business Bureau:

 

Hello, thank you for following up with the company on my complaint.  The company never actually phoned me, but we communicated harshly (at times) through emails of which I sent copies to investigato* **** *****.  Yes, the business has refunded the money, but no, my claims are not false.  I ultimately feel this particular situation has been addressed and resolved to my satisfaction.

As stated in my previous communication with the BBB, a refund would be a satisfaction resolution to me and that has happened.  Really, it is my hope that other students/parents are not duped by this company, but that is out of my hands and outside of my ability to control.

Again, thank you for your diligence in this matter.  

Best,

***** *. ****** 

 

BBB's Final Determination: Consumer accepted resolution offered by the business.

5/8/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: The Student Financial Resource Center said they would do a college financial aid search for my daughter. I paid $65 for a generic "financial aid package," which is just a list of scholarships and grants available to college students. Sixty-five dollars is a high price for a generic list.

Desired Settlement: A refund of at least $50.

Business Response:

April 30, 2013

Better Business Bureau of San Diego

4747 Viewridge Ave Suite 200

San Diego, CA 92123

RE:  Compline ID: *******  – MR. ****** ***                                                                                               

Dear Better Business Bureau of San Diego:

 

Please advise your clients to contact us first before filling a complaint. This is the first time we hear about Mr. ***’s case and we wished he had contacted us directly and we would have been glad to assist him. If clients do not contact us, we are unable to assist them.  The SFRC organization is in the customer retention business and we strive to provide exceptional customer service to all students.  SFRC is dedicated to exceed our customers' expectations on a daily basis.  We provide a 24/7 automated phone system, daily live message center staff, and have a website that distinctly explains our program.

If Mr. *** is not satisfied with our package, please ask him to provide us a copy of his cleared check from his bank or some sort of proof of payment to SFRC and we will send him a full refund ($65) not just partial requested $50 dollars within 10 business days.

Send CERTIFIED mail to:

SFRC - Refund Department

3268 Governor Drive, Suite 144

San Diego, CA 92122

Or

Send an email with a PDF file of the cleared check image to: sfrc_refund_dept@studentctr.org   or info@studentctr.org

If you would like to discuss this matter further, please e-mail me at ********************** or call 1-888-730-2775.

Faye A. Ara

Executive Vice President of Operations 

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

5/8/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Hello,I mailed in $65.00 for services to obtain scholarship money for my son for college. On several occasions since March 12, the date I sent in the payment, my calls have not been returned. Then today, I spoke to a ******* at 888-730-2775 and asked to be forwarded to a spokesperson and she said she could only take a message, so when I asked her for her companies address, she hung up. I am very concerned I have trusted a company for financial aid for my son. I was working so hard on trying to obtain funds for my son as a single mom and when his school was listed on the top of the form, I trusted it and now, in a moment of non chaos, realize I should have never sent the $65 into the company without recieving a promissory note for a scholarship or financial aid for my son. I would like my $65 back from this company, but mostly want you to check this company out as there are several parents like me who are always trying to secure funds for our students for college and if they are not being honest then I want them reported and for parents to know they are not accessible and do not return calls to parents and at this point are not a person of their word.Thank you,****** ** ******

Desired Settlement: I would just like my $65 refunded back to me as it does say that in their letter in their words, but since I have not received any call backs, have not been allowed to be transferred to speak to anyone and they have not provided any information to me via email, mail or any other correspondence, I beleive I am fairly and justly able to recieve the money I sent to them in good faith returned.

Business Response:

April 29, 2013

Better Business Bureau of San Diego

4747 Viewridge Ave Suite 200

San Diego, CA 92123

RE:  Compline ID: ******* –  Ms.  ****** ***** ******           

Dear Better Business Bureau of San Diego:

 

I would like to formally notify the Better Business Bureau of San Diego that Ms. ****** is making  deceitful and defamatory statements against Student Financial Resource Center (SFRC) organization and has filed a fictitious complaint.

It is very clear that Ms. ****** does not understand the SFRC policies and procedures and she has rushed to judge us. The following information is posted on our website under the Contact SFRC link:

Contact SFRC

Phone Number: 1-888-730-2775 or 1-888-730-APPLY

Call the SFRC's nationwide toll-free phone number at 1-888-730-2775 between 9:00 AM and 4:00 PM EST Monday through Friday. All initial nationwide toll-free phone calls are transferred to a local SFRC’s live operator message call center. Provide your contact information, along with the Student Profile Number (SPN) listed on your SFRC letter, and an appropriate SFRC representative will call you back promptly.

Mail SFRC Forms to:

SFRC - Processing Center Division
3268 Governor Drive #144
San Diego, CA 92122

Please keep in mind that it typically takes our mail room 5-10 business days to prepare your Student Aid Profile Form (SAPF) for computer data entry. Once we have the students’ information in our computer system, it takes 3-6 weeks to process and mail an SFRC package to them. Please visit the SFRC's Target Delivery Dates link on our website (top) to learn your target delivery date.

We utterly disagree with Ms. ******’s subjective opinions and inaccurate information about SFRC; however, to show good faith and demonstrate our outstanding customer service, we will do everything possible to cooperate to resolve this case.  Please ask Ms. ***** to return the 2013-2014 SFRC package (if received) or a copy of her cleared check from her bank or some sort of proof of payment to SFRC and we will send her a full refund within 10 business days.

Send CERTIFIED mail to:

SFRC - Refund Department

3268 Governor Drive, Suite 144

San Diego, CA 92122

Or

Send an email with a PDF file of the cleared check image to: sfrc_refund_dept@studentctr.org   or info@studentctr.org

If you would like to discuss this matter further, please e-mail me at ********************** or call 1-888-730-2775.

**** ** ***

Executive Vice President of Operations 

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

5/2/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: This company is a fraud. They send you an official letter with your students University Name on it, to apply for available scholarships. They claim to match information you send them to these scholarships. They ask for $65 dollars to find the information for the busy parents and student but never answer you.After some time and noting they cashed my check I tried calling the phone number they give you, 1-888-730-2775 which is a dummy number answered by a phone service, ****** **********. They ask for your name and number and tell you they will call back. When questioned the employee of answer California openly admitted she knew this was a fraud but she was instructed not to spend too much time on the phone with me.They also have a dummy website, www.studentctr.org. Which has blank pages beyond the initial first page.I googled them and this operation has been doing this since 2008 and no one has stopped them. They also have a dummy BBB site set up that appears to take complaints about the company which I have forwarded to sandiego.bbb.org

Desired Settlement: I would like my $65.00 refunded.I would like to know why they have a dummy website and phone number.More importantly they should should be shut down.

Business Response:

May 01, 2013

Better Business Bureau of San Diego

4747 Viewridge Ave Suite 200

San Diego, CA 92123

RE: Compline ID: *******  –   *** ******** *  ********** (***** C.)  – ***** ********* **********

Dear Better Business Bureau of San Diego:

 

Please carefully be aware that Mr. ******** is making alarming defamatory and tremendously unfounded statements against the Student Financial Resource Center (SFRC) organization and has filed a fictitious complaint.

Allegation #1:  “SFRC has a dummy website – SFRC has blank webpages beyond initial first page”

 

This is absolutely not true. You can easily visit the SFRC website at studentctr.org, sign in with provided Student Profile Number (SPN) and clearly you will realize that Mr. ********’s statement is totally false.  Please ask Mr. ******** to provide us sample blank SFRC’s website pages.

Allegation #2:  SFRC has a dummy phone number  

 

This is not true.  Please feel free and call our toll-free phone number at 1-888-730-2775 between 9:00 AM and 4:00 PM EST Monday through Friday. All initial nationwide toll-free phone calls are transferred to a local SFRC’s live operator message call center. Provide your contact information, along with the Student Profile Number (SPN) listed on your SFRC letter, and an appropriate SFRC representative will call you back promptly. Please ask Mr. ******** provide who from our call center stated we are fraud. We welcome and look forward to review and verify Mr. ********’s specific facts and sources.

  

Allegation #3:  SFRC is a scam

 

This is absolutely not true. Unfortunately, any organization that requires a fee in the financial aid circle is immediately categorized as a scam.  This is not fair to our organization and we have to constantly educate and inform others about our legitimate and effective establishment.

SFRC is an independent organization devoted to helping students apply for and receive the best available free merit and need-based financial aid. SFRC conducts extensive searches to match each student's qualifications and background to key federal, state, local, and private financial aid programs that are both merit and need-based. SFRC provides students with a comprehensive SFRC financial aid guidebook that explains all of the basics of financial aid and offers valuable tips, practical strategies, and clear guidelines for applying to SFRC’s specifically selected free merit and need-based financial aid programs.

Allegation #4:  SFRC has a dummy BBB site setup   

 

This is obviously not true. Mr. ******** is now claiming we have created a dummy BBB website that in fact is created and controlled by you. Please inform Mr. ******** directly that this is not true.

It is very interesting that Mr. ******** believes SFRC is a dummy organization and does not exist; nevertheless, he is openly requesting a refund from such a fictional dummy.

We are a proud organization and we will demonstrate our outstanding customer service by doing everything possible to cooperate to resolve even this perturbing case.  Please ask Mr. ******** to return the 2013-2014 SFRC package (if received) or a copy of his cleared check from his bank or some sort of proof of payment to SFRC and we will send him a full refund within 10 business days.

Send CERTIFIED mail to:

SFRC - Refund Department

3268 Governor Drive, Suite 144

San Diego, CA 92122

Or

Send an email with a PDF file of the cleared check image to: sfrc_refund_dept@studentctr.org   or info@studentctr.org

It certainly appears that Mr. ******** has rushed to judgment and seeks to damage the SFRC organization reputation without thoroughly examining our establishment.   Please be advised that we do not take these allegations lightly and the SFRC legal team will take the appropriate legal proceedings to preserve and protect its interests.

SFRC vigorously disagrees with Mr. *********’s subjective and astonishingly unfounded information about us.

We strongly believe BBB needs to do a better job investigating consumers’ complaints before submitting it to businesses.  Consequently, I am officially demanding the BBB of San Diego to remove this fictitious complaint.

If you would like to discuss this matter further, please e-mail me at ********************** or call 1-888-730-2775.

**** ** ***

Executive Vice President of Operations 

Consumer Response:

 

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regarding the website, when I entered my daughters profile number the response was a blank page. When I clicked on the tabs at the top of the website I got a blank page. I'm not sure how this is considered a working website. 

Regarding the phone number I didn't receive a return phone call until the BBB contacted the company with my complaint. After calling the number three times throughout the day with no call back I googled SFRC and found posts by other people warning the public that this company was a scam which prompted me to call the BBB. Also, I questioned the people working for the answering service and asked them if they were aware that this was a scam and they agreed and informed me that they were instructed not to stay on the phone calls too long. I asked if they get many calls of this nature and implied yes they did.

I also found a website.http://www.bbb.org/northeast-california/business-reviews/college-admission-counseling/student-financial-resource-center-in-sacramento-ca-47038528...which I read to the BBB and they informed me this was not an official BBB website. They asked me to forward this website to another branch of the BBB which I did .They also informed me there were multiple complaints aprox. 37 filed against this company. 

When I combined all these findings: business that has answering service answering calls all day, no secretary, no call back, website not functioning when I used it, multiple complaint fillings with BBB, odd non-legitimate BBB website associated with the SFRC, and public warning on the web that this business is a scam, I became worried that I disclosed my daughter's personal information to a company that seemed not to be professional. This is what caused me to file a complaint with BBB. The office person informed I could file a complaint with Federal Trade Commission.

After doing this, I received a phone call from SFRC, from a blocked number, which a legitimate company would not do. The person was rude and when I asked them how they received my name and address they replied, its too late for that question. They informed me I would have to get a copy of the check they cashed on 4/3/2013, send it to them, to receive a refund. I'm not sure why I have to send a copy of the check, a legitimate company would have an accounting of the transaction but I was told they did not and they needed it to remember to send me my refund. They also informed me that I would have to wait 14 weeks for any findings they would come up with. I then told them no, that this 14 week time frame was never mentioned in the letter they sent me, that this was not acceptable and I wanted my money back.

If I had called the BBB and found a clean record for this company I would not have come to the conclusion this company is questionable. Which caused me to file a complaint and research them further. 

I also called Southern Methodist University, whose name was on the letter I received from SFRC, and for lack of better word, is the hook that made me respond to the letter with confidence. SMU told me they are not associated with this company, they don't know why their name was on the letter and they do not endorse this company. They have this on their website, warning other students and parents and had I thought to check this company out before sending them money I would not have done so.

I feel justified making a complaint against this company in conclusion with the information I have found out about them.

 

 

Regards,

*** ********

BBB's Final Determination: Consumer accepted resolution offered by the business.

5/1/2013 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: Miss leading product / service information. Lead to believe that this was a Student Financial aid organization in which you apply for financial aid directly.... All they provide is a booklet with all of the financial aid opportunities that are already available online or through your local College. VERY miss-leading!!!! They also state that you can apply for a guarantied refund if you do not receive any of the financial aid, but when you call after no financial aid is offered, you get a call center that takes your name and number then never get a return phone call.... Crooked business that preys on those seeking financial aid for education!

Desired Settlement: Please have them refund the $65.00 that I sent under good faith for services not rendered.

Business Response:

April 29, 2013

Better Business Bureau of San Diego

4747 Viewridge Ave Suite 200

San Diego, CA 92123

RE:  Compline ID: *******  –  Mr. ***** ******* ******          

Dear Better Business Bureau of San Diego:

 

I would like to formally notify the Better Business Bureau of San Diego that Mr. ****** is making serious deceitful and defamatory statements against Student Financial Resource Center (SFRC) organization and has filed a fictitious complaint.

SFRC is an independent organization devoted to helping students apply for and receive the best available free merit and need-based financial aid. SFRC conducts extensive searches to match each student's qualifications and background to key federal, state, local, and private financial aid programs that are both merit and need-based. SFRC provides students with a comprehensive SFRC financial aid guidebook that explains all of the basics of financial aid and offers valuable tips, practical strategies, and clear guidelines for applying to SFRC’s specifically selected free merit and need-based financial aid programs.

Please keep in mind that SFRC is in the customer retention business and we strive to provide exceptional customer service to all students.  SFRC is dedicated to exceed our customers' expectations on a daily basis and we provide a 24/7 automated phone system, daily live message center staff, and have a website that distinctly explains our program and how we accept and return calls.

We utterly disagree with Mr. ******’s subjective opinions and inaccurate information about SFRC; however, to show good faith and demonstrate our outstanding customer service, we will do everything possible to cooperate to resolve this case.  Please ask Mr. ****** to return the 2013-2014 SFRC package (if received) or a copy of his cleared check from his bank or some sort of proof of payment to SFRC and we will send him a full refund within 10 business days.

Send CERTIFIED mail to:

SFRC - Refund Department

3268 Governor Drive, Suite 144

San Diego, CA 92122

Or

Send an email with a PDF file of the cleared check image to: sfrc_refund_dept@studentctr.org   or info@studentctr.org

If you would like to discuss this matter further, please e-mail me at ********************** or call 1-888-730-2775.

Faye A. Ara

Executive Vice President of Operations 

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

I have submitted the requested cancelled check in PDF form to the business.

Regards,

***** ******

BBB's Final Determination: Consumer accepted resolution offered by the business.

4/29/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: i cant belive i actually fell for this scam. im new to this whole financial aid thing and fell for it out of my own ignorance. anyway recieved a letter in the mail from the "student financial resource center" which gives the impression that to complete your FAFSA you need to pay a 65 dollar proccessing fee. like an idiot i gave them my information and a 65 dollar check. ive come to find fromt various sources that it is an illegitimate buisness. im scared my identity might be stolen, and they wont give me back my money. im going to my bank tommorow to see if they took out the 65 dollars, and if they didnt im going to cancel the check if i can. if i have any type of issue with identity theft i will definatly be holding this company accountable. i dont care if they respond to this saying im lying and they have thier lawyers ready. this is a complete scam and god is watching. i hope these crooks get taken out of buisness, and put in jail. i will call the police if my identity is stolen because i gave them almost all my information and idk anyone else who would know as much as they do about me in that aspect. its scary to think how the heck they even got my adress in the first place.if they were legitimate why do they have to have a fake logo that looks like its from a government entity.... tsk tsk

Desired Settlement: if the money was taken out of my account i want it refunded. i willl find out if they took the money tommorow when i go to the bank.

Business Response:

April 23, 2013

Better Business Bureau of San Diego

4747 Viewridge Ave Suite 200

San Diego, CA 92123

RE:  Compline ID: *******  – ****** ***** ******        

Dear Better Business Bureau of San Diego:

 

Student Financial Resource Center (SFRC) organization is officially alerting the Better Business Bureau of San Diego that Mr. ****** is making serious deceitful and defamatory statements against SFRC and he has filed a fictitious complaint. Pleased be aware that all of the SFRC’s literature has been thoroughly examined and approved by our legal department.   However, Mr. ****** is making the following false allegations:

Allegation #1:  SFRC is a scam

 

This is absolutely not true. SFRC is an independent organization devoted to helping students apply for and receive the best available free merit and need-based financial aid. SFRC conducts extensive searches to match each student's qualifications and background to key federal, state, local, and private financial aid programs that are both merit and need-based. SFRC provides students with a comprehensive SFRC financial aid guidebook that explains all of the basics of financial aid and offers valuable tips, practical strategies, and clear guidelines for applying to SFRC’s specifically selected free merit and need-based financial aid programs.

 

 

Allegation #2:  SFRC’s logo looks like the government entity

 

This is not true.  The U.S. Department of Education logo appearance is significantly different than ours.

1.      The U.S. Department of Education logo depicts a noticeable TREE and conversely the SFRC logo does not.

2.      The U.S. Department of Education logo depicts a SUN with lines going across and conversely the SFRC logo does not.

3.      The U.S. Department of Education logo imprints “DEPARTMENT OF EDUCATION” and conversely the SFRC logo does not.

4.      The U.S. Department of Education logo imprints “UNITED OF STATES OF AMERICA” and conversely the SFRC logo does not.

5.      The SFRC logo depicts  the following and conversely the U.S. Department of Education logo does not:

a.      TORCH

b.      BOOK

c.      COLUMN

d.      EAGLE

e.      LEAVES

f.       GRADUATION CAP

6.      The SFRC logo imprints “STUDENT FINANCIAL RESOURCE CENTER” and conversely the U.S. Department of Education logo does not.

7.      The SFRC logo has imprints “SFRC” and the U.S. Department of Education logo does not.

 

Allegation #3:  SFRC Stole my identity

 

This is absolutely not true.  SFRC acquires student names from numerous private independent companies (search the internet and you will see a great deal of companies that sell student names—WE ARE NOT ONE OF THEM).  Our goal is to assist students obtain free merit and need-based financial aid and the only information we have is the student name, home address and sometimes the school name (THAT’s IT).

Allegation #4:  SFRC will not give my money back  

 

This is the first time we hear about Mr. ******’s case and we wished he had contacted us directly and we would have been glad to assist him. If clients do not contact us, we are unable to assist them. Please keep in mind that Student Financial Resource Center organization is in the customer retention business and we strive to provide exceptional customer service to all students.  SFRC is dedicated to exceed our customers' expectations on a daily basis.  We provide a 24/7 automated phone system (1-888-730-2775), daily live message center staff, and have a website that distinctly explains our program.

We utterly disagree with Ms. ******’s subjective opinions and inaccurate information about SFRC; however, to show good faith and demonstrate our outstanding customer service, we will do everything possible to cooperate to resolve this case.  Please ask Mr. ****** to return the 2013-2014 SFRC package (if received) or a copy of his cleared check from his bank or some sort of proof of payment to SFRC and we will send him a full refund within 10 business days.

Send CERTIFIED mail to:

SFRC - Refund Department

3268 Governor Drive, Suite 144

San Diego, CA 92122

Or

Send an email with a PDF file of the cleared check image to: sfrc_refund_dept@studentctr.org   or info@studentctr.org

If you would like to discuss this matter further, please e-mail me at arafaye@studentctr.org or call 1-888-730-2775.

**** ** ***

Executive Vice President of Operations 

 

Consumer Response:

i will definatly look at my bank records to see if it went through. also i never said that you "stole" my identity in order to contact me through the mail. what i did want to say is if my information happened to be sold to a criminal, which i wouldnt doubt since whoever runs this company runs it in shades of grey within the law, then i will contact the proper authorities about your buisness including the attorney general and anytype of law enforcement nesseccary to shut your buisness down. its not like thats never happened before. so watch yourselves :D justice will be served

BBB's Final Determination: Consumer accepted resolution offered by the business.

4/12/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I was scammed! I received a very official letter looking like it came from the Federal Board of Education. Actually thought it was FAFSA. The letter was addressed to my son and or to his parents. The letter stated it is time to submit for your upcoming years financial aid and that the deadline was January 31, 2012. After my sons first year enrollment and all the stress that came along with making ends meet, I actually believed this letter was real. It looks real! I thought it was from the Federal Government. It looks like an official letter from the government! I paid them a processing fee of $65.00. For what? I spent 2 hours last night (4/2/13) filling out the real application and here I thought I was way ahead of the game by submitting this false application to the Student Financial Resource Center back in October.I realized last night that we had not submitted my sons FAFSA application. That's when I pulled out this letter and realized I was scammed. I searched this company on line and I am embarrassed to learn that these people have been around for a while and have been getting away with what feels like fraud to me. I cant believe I fell for this! I have already been trying to contact them but get a big run around; not there, will call me back and the newest one was the office hours are from 9am to 1pm and here it is 3pm.

Desired Settlement: I still have all the original documents from them. I have a copy of the check they cashed.I want my money back and want them investigated for fraud.

Business Response:

BBB of San Diego (San Diego, CA)

4747 Viewridge Ave Suite 200

San Diego, CA 92123

RE: BBB  CASE#: ******* – **** ****** ***  –  **** ** ****** **** ******* ** *****                 

Dear Ms. *****: 

I would like to formally notify the Better Business Bureau of San Diego that Mr. *** is making serious deceitful and defamatory statements against Student Financial Resource Center (SFRC) organization and has filed a fictitious complaint.

The Student Financial Resource Center (SFRC) is an independent organization devoted to helping students apply for and receive the best available free merit and need-based financial aid. SFRC conducts extensive searches to match each student's qualifications and background to key federal, state, local, and private financial aid programs that are both merit and need-based. SFRC provides students with a comprehensive SFRC financial aid guidebook that explains all of the basics of financial aid and offers valuable tips, practical strategies, and clear guidelines for applying to SFRC’s specifically selected free merit and need-based financial aid programs.

We first heard from Mr. *** on April, 3, 2013 and he requested a refund and a full refund was granted and sent to Mr. *** on April 5, 2013. We totally disagree with Mr. ***’s subjective unfounded information about SFRC and  consequently, I am formally demanding the BBB of San Diego to remove this fictitious complaint.  

If you would like to discuss this matter further, please e-mail me at ********************** or call 1-888-730-2775.

**** ** ***

Executive Vice President of Operations 

 

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me.

I have received payment in full and I am satisfied with the resolution. However, I do not agree with the The Student Financial Center. If they were devoted in helping people, why must they disguise they're  letters to look official? If they were truly in this service to help people, why did we not receive any help? The only thing we got from them was a book explaining how to fill out a FAFSA application. This was the only thing we got after 6 months of them having my $65.00! If I had known that they were not an official department of the real federal government, I would never had wrote them a check.

Like I said, I will drop my complaint but I am not satisfied that this business is doing the right thing.  Please close this complaint.

Regards,

**** ***

BBB's Final Determination: Consumer accepted resolution offered by the business.

4/1/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I have attempted multiple times to contact company to find out how they have my daughter's information but was only able to be in contact with their answering service, ******** - supervisor Answer California. I believe this "company" is phishing and getting students information illegally. They are attempting to charge for free information.

Desired Settlement: I want to know who and how my daughter's information was obtained.

Business Response:

March 21, 2013

SFRC – Student Financial Resource Center

777 Campus Commons Road Suite 200

Sacramento, CA 95825-8343

BBB of San Diego (San Diego, CA)

4747 Viewridge Ave Suite 200

San Diego, CA 92123

RE: BBB  CASE#: ******* - ****** ****  – **** ******* *** ********** ** *****   
                    

Dear BBB of San Diego: 

Please be completely aware that Ms. **** is making very serious offensive false allegations against the Student Financial Resource Center (SFRC) organization. This is very serious matter and the SFRC legal team has been notified and we are prepared to take the appropriate legal proceedings to preserve and protect our interests.  

SFRC is an independent organization devoted to helping students apply for and receive the best available free merit and need-based financial aid. SFRC conducts extensive searches to match each student's qualifications and background to key federal, state, local, and private financial aid programs that are both merit and need-based. SFRC provides students with a comprehensive SFRC financial aid guidebook that explains all of the basics of financial aid and offers valuable tips, practical strategies, and clear guidelines for applying to SFRC’s specifically selected free merit and need-based financial aid programs.

SFRC organization properly and lawfully acquires student names from numerous private independent companies (search the internet and you will see a great deal of companies that sell student names—we are not one of them).  Please be assured that SFRC strongly follows the Privacy Act Laws and does not share students’ personal information with outside organizations. 

As of today we have not received any written correspondence from Ms. **** and the SFRC's nationwide toll-free phone number at 1-888-730-2775 is open between 9:00 AM and 4:00 PM EST Monday through Friday. All initial nationwide toll-free phone calls are transferred to a local SFRC’s live operator message call center. All calls are then returned the same day by an appropriate SFRC representative.

We utterly disagree with Ms. ****’s subjective opinions and inaccurate false information about our organization. Again, be very clear that Ms. ****’s phishing accusation is unquestionably false and unfounded.

I am officially demanding the BBB of San Diego to remove this fictitious complaint. 

If you would like to discuss this matter further, please e-mail me at arafaye@studentctr.org or call 1-888-730-2775.

Faye A. Ara

Executive Vice President of Operations 

March 21, 2013

SFRC – Student Financial Resource Center

777 Campus Commons Road Suite 200

Sacramento, CA 95825-8343

BBB of San Diego (San Diego, CA)

4747 Viewridge Ave Suite 200

San Diego, CA 92123

RE: BBB  CASE#: ******* - ****** ****  – **** ******* *** *********, ** *****  
                     

Dear BBB of San Diego: 

Please be completely aware that Ms. **** is making very serious offensive false allegations against the Student Financial Resource Center (SFRC) organization. This is very serious matter and the SFRC legal team has been notified and we are prepared to take the appropriate legal proceedings to preserve and protect our interests.  

SFRC is an independent organization devoted to helping students apply for and receive the best available free merit and need-based financial aid. SFRC conducts extensive searches to match each student's qualifications and background to key federal, state, local, and private financial aid programs that are both merit and need-based. SFRC provides students with a comprehensive SFRC financial aid guidebook that explains all of the basics of financial aid and offers valuable tips, practical strategies, and clear guidelines for applying to SFRC’s specifically selected free merit and need-based financial aid programs.

SFRC organization properly and lawfully acquires student names from numerous private independent companies (search the internet and you will see a great deal of companies that sell student names—we are not one of them).  Please be assured that SFRC strongly follows the Privacy Act Laws and does not share students’ personal information with outside organizations. 

As of today we have not received any written correspondence from Ms. **** and the SFRC's nationwide toll-free phone number at 1-888-730-2775 is open between 9:00 AM and 4:00 PM EST Monday through Friday. All initial nationwide toll-free phone calls are transferred to a local SFRC’s live operator message call center. All calls are then returned the same day by an appropriate SFRC representative.

We utterly disagree with Ms. ****’s subjective opinions and inaccurate false information about our organization. Again, be very clear that Ms. ****’s phishing accusation is unquestionably false and unfounded.

I am officially demanding the BBB of San Diego to remove this fictitious complaint. 

If you would like to discuss this matter further, please e-mail me at ********************** or call 1-888-730-2775.

**** ** ***

Executive Vice President of Operations 

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I have attempted to call all available phone numbers for this facility without ever making contact with a representative only with their answering service.  I sent an e-mail on 3/7/2013 with no response, so to say that I haven't attempted to make contact is false.  The letter sent to my home is addressed to my daughter or the parents of.  They have obtained information that I nor my daughter has given them and are attempting to get more information.  I do not want this company to have any of our information and I want to know how they obtained the information they have.  I believe this company is attempting to get more information for a "service" that no one of this household asked for.  I will go to everything length I need to protect my family from a "company" that is attemptting to obtain information without permission.

Regards,

****** ****

Business Response:

March 30, 2013

SFRC – Student Financial Resource Center

777 Campus Commons Road Suite 200

Sacramento, CA 95825-8343

BBB of San Diego (San Diego, CA)

4747 Viewridge Ave Suite 200

San Diego, CA 92123

 

RE: BBB  CASE#: ******* - ****** ****  – **** ******* *** *********, ** ***** – Response #2                            

 

Dear BBB of San Diego: 

As of today (03/30/2013), we have not received any written correspondence from Ms. ****. We examined all emails sent to the SFRC at info@studentctr.org for the past 90 days and we did not find any correspondence from her. Ms. **** is making a false and inaccurate statement.  

As stated previously, SFRC acquires student names from numerous private independent companies (search the internet and you will see a great deal of companies that sell student names—WE ARE NOT ONE OF THEM).  Our goal is to assist students obtain free merit and need-based financial aid and the only information we have is the student name, home address and sometimes the school name (THAT’s IT).

Again, we vehemently disagree with Ms. ****’s subjective opinions and inaccurate false information about our organization. At this point, we are turning this case to our legal team to take the next appropriate legal proceedings.  

If you would like to discuss this matter further, please e-mail our legal team at sfrc_legal_dept@studentctr.org

**** ** ***

Executive Vice President of Operations 

cc: SFRC Legal Team - sfrc_legal_dept@studentctr.org

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

3/18/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I would like a full refund of my application fee. My reason for this was because after I sent the fill-in sheet and the check back to SFRC by mail, I went to my school, South Louisiana Community College, to confirm about that letter that was sent to me by mail. When I showed them the letter, the financial aid department at my school said that my school was not involved with this program and told me that it was possibly a scam. Regardless of whether it is a scam or not, I just want to be refunded because the program is not affiliated with my school. I have also not received any other materials or correspondance from SFRC whatsoever. I even went to my bank for assistance about it and when we went online, we noticed that there were numerous complaints from many websites, including feedback from customers on the Better Business Bureau. Now after talking to the organization on the phone, they became very defensive when asking about a refund. They were also under the impression that I've offended them for this accusation. Eventually, I had to end the call because I was not able to continue talking to them while they were so angry. My banker also called the organization and was hung up on. I never meant any offense, I was only speaking the truth of what I've been confirmed of, and only want the refund for the $65 I sent to them under false pretenses. The fact that the operator became so upset from this conversation left me feeling even more upset about this organization. I was told that getting a refund would not happen. After reading the SFRC responses on this website, I am eager to see if they decide to change their decision, as they have offered all other persons complaining a refund. Please help me resolve this issue so I can move on.

Desired Settlement: I would like my $65 refunded in full.

Business Response:

March 14, 2013

 

BBB of San Diego (San Diego, CA)

4747 Viewridge Ave Suite 200

San Diego, CA 92123

 

 

RE:  - ***** ****** – *** ********* ***** *** ***

BBB  CASE#: - *******                               

 

 

Dear BBB of San Diego: 

 

Please be completely attentive that Mr. ****** is making fabricated statements and false allegations against the Student Financial Resource Center (SFRC) organization.

 

It certainly appears that Mr. ****** is seeking to damage the SFRC organization and we do not take his allegations lightly. Please be aware that the SFRC legal team has been notified and we are prepared to take the appropriate legal proceedings to preserve and protect our interests.

 

We utterly disagree with Mr. ******’s subjective opinions and inaccurate false information about the SFRC organization; however, again in order to show good faith and demonstrate our outstanding customer service, we will do everything possible to cooperate to resolve this case.  Please ask Mr. ****** to return the 2013-2014 SFRC package (if received) or a copy of his cleared check from his bank or some sort of proof of payment to SFRC and we will send him a full refund within 10 business days.

I am demanding the BBB of San Diego to remove this fictitious complaint. 

 

 

If you would like to discuss this matter further, please e-mail me at ********************** or call 1-888-730-2775.

 

**** ** ***

Executive Vice President of Operations 

Consumer Response:

Dear SFRC,


         I read your message sent to the BBB of San Diego. In response to this, I will send in the copy of the cleared check from my bank. However, I would like to know where should I send in the copy so we can resolve the matter and leave no hard feelings. So can you give me the information to where I can send it to you?


Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

***** ******

BBB's Final Determination: Consumer accepted resolution offered by the business.

1/24/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I received a letter from this company that gave stated I would be applying for financial help (where your GPA had no bearing) and that if I did not qualify for it, my money would be returned to me. Under the impression that I was applying directly for a loan, I sent the company a money order for $59. Several months later, I received a booklet. I did not come with any other letter or form of correspondence. Upon opening the package, I realized that it was a booklet of scholarships and not a loan, as I had expected. In between re-locating and transferring schools, I tried to go through some of what was in the booklet, but none of it applied to me, rendering it completely useless. I am a 29 year old student who goes to a trade school. The scholarships in the book were geared toward high school graduates attending 2 and/or 4 year colleges/universities. I contacted the company about a refund and they told me that I had to do it within a certain time frame that was supposedly stated in a letter that (never) came with the packet. The point is that they lied about what I was paying for and I feel I deserve a refund. The amount of time lapsed upon receiving the booklet is irrelevant. This company is downright scamming people. I told them I would be contacting the BBB and they responded saying that all of my emails are going to be forwarded to their legal team.

Desired Settlement: I want my $59 back. Nothing more. Nothing less.

Business Response:

December 17, 2013

 

SFRC – Student Financial Resource Center

777 Campus Commons Road Suite 200

Sacramento, CA 95825-8343

 

BBB of San Diego (San Diego, CA)

5050 Murphy Canyon, Ste. 110

 San Diego, CA 92123

 

RE: BBB  CASE#: *******   * ********* ***** ********                                                                                   

 

Dear BBB of San Diego:  

 

The Student Financial Resource Center (SFRC) is an independent organization devoted to helping students apply for and receive the best available free merit and need-based financial aid. SFRC conducts extensive searches to match each student's qualifications and background to key federal, state, local, and private financial aid programs that are both merit and need-based. SFRC provides students with a comprehensive SFRC financial aid guidebook that explains all of the basics of financial aid and offers valuable tips, practical strategies, and clear guidelines for applying to SFRC’s specifically selected free merit and need-based financial aid programs.

 

In May of 2012, Ms. ******** completed the SFRC form and in June of 2012, we processed and mailed Ms. ******** an SFRC financial aid guidebook and she has confirmed she did in fact received it. Please keep in mind Ms. ******** signed the SFRC’s form certification section that clearly explains she has 90 days to request a refund.

 

We did not hear from Ms. ******** until over six (6) months later (December 26, 2012), indicating she wants a refund. Since her refund request cutoff period was over, we respectfully declined her refund request and forwarded her case to our legal team.

 

SFRC receives abundant counterfeit and fabricated refund requests and we contact our legal team to protect our interests.

 

To show good faith and demonstrate our outstanding customer service, we will do everything possible to cooperate to resolve this case.  Although Ms. ********’s refund cutoff period is over, we will make an exception and will provide a full refund to her. Please ask Ms. ******** to provide a copy of her cleared check from her bank or some sort of proof of payment to us and we will send her a full refund within 10 business days.

 

Send CERTIFIED mail to:

SFRC - Refund Department

3268 Governor Drive, Suite 144

San Diego, CA 92122

 

If you would like to discuss this matter further, please e-mail me at ********************** or call 1-888-730-2775.

 

Faye A. Ara

Executive Vice President of Operations 

 

cc: SFRC Legal Department

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

This company keeps changing their story one what information they have. When I sent my first email, they asked me dates of everything as if they didn't have record of it (I have all these emails). I would like to see a copy of what I have signed. If they have record of dates of everything, and that they sent me a booklet, then they obviously have record of my payment. I paid with a money order, as it stated I could in the original letter they sent me (which I also still have). That letter never gave a time frame. And if what I signed would have stated it was going to be a booklet of things I had to apply for after I sent this company money, I would have never sent it in the first place. The letter implied that I was applying directly to them for money. I am a single parent of an autistic child who in the time I had that booklet relocated and switched schools. I had to find time to research everything in that booklet further to make absolutely sure that none of it applied to me. They misled me in the original letter, point blank. They would not have sent me the booklet if they didn't receive some sort of payment from me, therefore, I do not need to mail them anything in order to receive a refund. 

Regards,

********* ********

 

Business Response:

SFRC – Student Financial Resource Center

777 Campus Commons Road Suite 200

Sacramento, CA 95825-8343

 

BBB of San Diego (San Diego, CA)

5050 Murphy Canyon, Ste. 110

San Diego, CA 92123

 

RE: BBB CASE#: ******* * ********* ***** ******** – Response #2                                                         

 

Dear BBB of San Diego:

 

We utterly disagree with Ms. ********’s subjective opinions and inaccurate information about the SFRC organization. We have already made an exception and agreed to provide her a full refund once we validate her payment.  

 

To make it easier for Ms. ********’s, she does not have to send a certified mail, she may send an email with a PDF file (She can use her cell phone and take a picture) of her money order receipt to: info@studentctr.org

 

Again, SFRC receives abundant counterfeit and fabricated refund requests and we contact our legal team to protect our interests.

 

If you would like to discuss this matter further, please e-mail me at **********************or call 1-888-730-2775.

 

**** ** ***

Executive Vice President of Operations

 

cc: SFRC Legal Department

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

12/10/2012 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I think I was scammed thinking this is an approved or legitimate source of scholarship money approved by the university my son is attending. We have limited funds so to find out they are not legitimate hurts me greatly. It is diffcult enough just to pay the bills at time. Why should this company take advantage of innocent people across the USA.

Desired Settlement: I would like my sixty-five dollars back. Thank you very much.

Business Response:

Dear BBB of San Diego:

I would like to formally notify the Better Business Bureau (BBB) that Ms. **** is making deceitful written statements against our organization and she has filed a fictitious complaint. Unfortunately, any organization that requires a fee in the financial aid circle is immediately categorized as a scam.  This is not fair to our organization and we have to constantly educate and inform others about our legitimate and effective establishment.

This is the first time we hear about Ms. ****’s case and we wished she had contacted us directly and we would have been glad to assist her. If clients do not contact us, we are unable to assist them. Please keep in mind that we are in the customer retention business and we strive to provide exceptional customer service to all students.  We are dedicated to exceed our customers' expectations on a daily basis.  We provide a 24/7 automated phone system, daily live message center staff, and have a website that distinctly explains our program.

It certainly appears that Ms. **** has rushed to judgment and seeks to damage our organization’s reputation without thoroughly examining our establishment.   Please be advised that we do not take these allegations lightly and our legal team will take the appropriate legal proceedings to preserve and protect its interests.

We utterly disagree with Ms. ****’s subjective opinions and inaccurate information about our  organization; however, to show good faith and demonstrate our outstanding customer service, we will do everything possible to cooperate to resolve this case.  Please ask Ms. **** to return the 2012-2013 Financial Package (if received) or a copy of her cleared check from her bank or some sort of proof of payment to us and we will send her a full refund within 10 business days.

Send certified mail to:

 

Refund Department

3268 Governor Drive, Suite 144

San Diego, CA 92122

 

 If you would like to discuss this matter further, please e-mail me at **************************  

***** *******

Director of Operations 

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

9/5/2012 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I got a letter from SFRC in March and thought that it would be a good idea since i am going to college. The letter said that if I did not qualify or did not recieve financial aid money I would have my processing fee refunded to me so I filled out the application and sent them a check for $59. On the application it clearly states "Refundable SFRC Processing Fee $59" All I recieved from the student Financial Resource center was a packet showing me how to fill out my FAFSA which is completly useless to me. I would like the 59 dollars I sent to them back because i did not recieve any financial aid money as stated in the letter they sent me in March

Desired Settlement: Check or cash for $59

Business Response:

August 28, 2012

 

BBB of San Diego (San Diego, CA)

5050 Murphy Canyon, Ste. 110

San Diego CA 92123

RE: BBB Complaint ID  ******* – ***** *****

 

Dear BBB of San Diego:

 

This is the first time we hear about Ms. *****’s  case and we wished she had contacted us directly and we would have been glad to assist her. If clients do not contact us, we are unable to assist them. Please keep in mind that College Financial Advisory (CFA) organization is in the customer retention business and we strive to provide exceptional customer service to all students.  CFA is dedicated to exceed our customers' expectations on a daily basis.  We provide a 24/7 automated phone system, daily live message center staff, and have a website that distinctly explains our program.

 

If Ms. ***** is not happy with our package, please ask her to send us a copy of her cleared check from her bank or some sort of proof of payment to CFA and we will send her a full refund within 10 business days.

 

Send certified mail to:

CFA – Refund Department

3268 Governor Drive, Suite 144

San Diego, CA 92122

 

Or

She also may send an email with a PDF file of the cleared check image to: info@collegefinadv.org

If you would like to discuss this matter further, please e-mail me at ************************* or call 1-888-427-5966.

 

**** ** ***

Executive Vice President of Operations 

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

8/17/2012 Problems with Product/Service
7/31/2012 Problems with Product/Service
7/20/2012 Problems with Product/Service
6/4/2012 Problems with Product/Service
5/14/2012 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Please look into Student financial resource center,and stop them from taking money from the people just like me who fall for false steps into completing FAFSA applications,and take our money.I'm new at filling out this application and should've done some research before sending my money out to them.Hopefully you guys get these criminals and put them in jail.

Desired Settlement: i would like 100.00, but i'll settle for the 59.00 i paid.

Business Response:

May 10, 2012

 

BBB of San Diego (San Diego, CA)

5050 Murphy Canyon, Ste. 110

San Diego CA 92123

RE: BBB Complaint ID *******– Mrs. ******* ****

 

Dear BBB of San Diego:

I would like to formally notify the Better Business Bureau (BBB) that Mrs. **** is making deceitful written statements against College Financial Advisory (CFA) organization and has filed a fictitious complaint. Unfortunately, any organization that requires a fee in the financial aid circle is immediately categorized as a scam.  This is not fair to our organization and we have to constantly educate and inform others about our legitimate and effective establishment.

This is the first time we hear about Ms. ****’s case and we wished she had contacted us directly and we would have been glad to assist her. If clients do not contact us, we are unable to assist them. Please keep in mind that College Financial Advisory (CFA) organization is in the customer retention business and we strive to provide exceptional customer service to all students.  CFA is dedicated to exceed our customers' expectations on a daily basis.  We provide a 24/7 automated phone system, daily live message center staff, and have a website that distinctly explains our program.

It certainly appears that Mrs. **** has rushed to judgment and seeks to damage the College Financial Advisory organization reputation without thoroughly examining our establishment.   Please be advised that we do not take these allegations lightly and the CFA legal team will take the appropriate legal proceedings to preserve and protect its interests.

If Mrs.**** received a letter from CFA this year, please ask her to send us a copy of her cleared check from her bank or some sort of proof of payment to CFA and we will send her a full refund within 10 business days.

 

Send certified mail to:

CFA – Refund Department

3268 Governor Drive, Suite 144

San Diego, CA 92122

 

Or

Send an email with a PDF file of the cleared check image to: info@collegefinadv.org

 

If you would like to discuss this matter further, please e-mail me at ************************* or call **************.

 

**** ** ***

Executive Vice President of Operations 

v

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

******* ****


BBB's Final Determination: Consumer accepted resolution offered by the business.

5/7/2012 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I was sent an unsolicited letter from the Student Financial Resource Center. The letter presumes to act as an official request for applications to apply for federal aid. This is a private company and the letter is misleading.

Desired Settlement: Determine the source by which my contact information was acquired. Have the company revise the letter to mention that it is a private organization and has no official affiliation with any federal funding agency.

Business Response:

April 27, 2012  

 

BBB of San Diego (San Diego, CA)

5050 Murphy Canyon, Ste. 110

San Diego, CA 92123

 

RE: BBB Complaint ID ******* – Mr. ***** *******      

 

Dear BBB of San Diego Office:

 

I would like to formally and publicly notify the Better Business Bureau (BBB) that Mr. ******* is making deceitful written statements against College Financial Advisory (CFA) organization and has filed a fictitious complaint.

 

All of the College Financial Advisory (CFA) literature has been thoroughly examined and approved by our legal department. We strive hard to inform students that the literature sent is by College Financial Advisory organization and to ensure this, we publish the following in our literature:

a.       We have our name noticeably in large fonts embedded in our logo, letter and form.

 

b.       On the front page of our letter we have noted the following: "This program is sponsored by College Financial Advisory Organization".

 

c.        On the back page of our letter we have noted the following: "College Financial Advisory has directly sent this letter to students and it is not affiliated with any educational institutions or government agencies".

 

d.       On the back page of our form where students must read and sign, we have noted the following: "CFA is unable to guarantee results and has no input into the decisions to which applicants will be selected to receive financial aid funds and it is not affiliated with any educational institutions, government agencies or funding source".

 

e.        We provide a 24/7 automated phone system, daily live message center staff, and have a website that distinctly explains our program.

 

 

College Financial Advisory organization properly and lawfully acquires student names from numerous private independent companies (search the internet and you will see a great deal of companies that sell student names).  Please be assured that CFA strongly follows the Privacy Act Laws and does not share students’ personal information with outside organizations. 

 

It certainly appears that Mr. ******* has rushed to judgment and seeks to damage the College Financial Advisory organization reputation without thoroughly examining our establishment.   Please be advised that we do not take these allegations lightly and the CFA legal team will take the appropriate legal proceedings to preserve and protect its interests.

 

We utterly disagree with Mr. *******’s subjective opinions and inaccurate information about College Financial Advisory. Consequently, I am formally requesting the BBB of San Diego to remove this fictitious claim. 

If you would like to discuss this matter further, please e-mail me at ************************* or call 1-888-427-5966.

 

 **** ** ***

Executive Vice President of Operations 

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

4/23/2012 Problems with Product/Service
4/20/2012 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: The people of the Student Financial Resource Center ask me to send them 59 dollars (refundable) fee to help get me grants and scholarships. Turns out it is all a scam.

Desired Settlement: I just want the 59 dollar check refunded and the money put back in account.

Business Response:

Hi Sara:

 

We have discovered an issue with the College Financial Advisory (CFA) and Student Financial Resource Center (SFRC) returned address and we are planning to correct swiftly.

 

Please ask Ms. ****** to submit an email to Student Financial Resource Center (SFRC) at info@studentctr.org to resolve her case.

Sincerely,

***** *******

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

4/9/2012 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: They offered their services for $59.00 for help in finding college scholarships, I stupidly sent them a check and it's a scam.

Desired Settlement: I would like my $59 back.

Business Response:

April 5, 2012

 

BBB of San Diego (San Diego, CA)

5050 Murphy Canyon, Ste. 110

San Diego CA 92123

RE: BBB Complaint ID ******* – Ms. *** ** *******    

 

Dear BBB of San Diego:

I would like to formally notify the Better Business Bureau (BBB) that Ms. ******* is making deceitful written statements against College Financial Advisory (CFA) organization and has filed a fictitious complaint. Unfortunately, any organization that requires a fee in the financial aid circle is immediately categorized as a scam.  This is not fair to our organization and we have to constantly educate and inform others about our legitimate and effective establishment.

This is the first time we hear about Ms. *******‘s case and we wished she had contacted us directly and we would have been glad to assist her. If clients do not contact us, we are unable to assist them. Please keep in mind that College Financial Advisory (CFA) organization is in the customer retention business and we strive to provide exceptional customer service to all students.  CFA is dedicated to exceed our customers' expectations on a daily basis.  We provide a 24/7 automated phone system, daily live message center staff, and have a website that distinctly explains our program.

It certainly appears that Ms. ******* has rushed to judgment and seeks to damage the College Financial Advisory organization reputation without thoroughly examining our establishment.   Please be advised that we do not take these allegations lightly and the CFA legal team will take the appropriate legal proceedings to preserve and protect its interests.

If Ms. ******* received a letter from CFA this year, please ask her to send us a copy of her cleared check from her bank or some sort of proof of payment to CFA and we will send her a full refund within 10 business days.

 

Send certified mail to:

CFA – Refund Department

**** ******** ****** ***** ***

*** ****** ** *****

 

Or

Send an email with a PDF file of the cleared check image to: info@collegefinadv.org

 

If you would like to discuss this matter further, please e-mail me at ************************* or call 1-888-427-5966.

 

**** ** ***

Executive Vice President of Operations 

Consumer Response:

Better Business Bureau:

This is the incorrect association. The one that is a scam is ******* ********* ******** ******. I apologize to the other organization.

Regards,

*** *******


BBB's Final Determination: Consumer accepted resolution offered by the business.

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