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BBB Business Review

BBB Accredited Business since

Executive Desk Company

Phone: (800) 376-0652 Fax: (866) 838-5668 13861 Danielson St, Poway, CA 92064

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Description

This company offers modern and contemporary executive office furniture.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Executive Desk Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Executive Desk Company include:

  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Read Complaints | Definitions | BBB Complaint Process | File a Complaint against Executive Desk Company
See Trends in Complaints on Executive Desk Company

Additional Information

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BBB file opened: August 31, 2009 Business started: 05/25/2006 in CA Business incorporated: 04/30/2012 in CA
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Steve Trieu, Owner Mr. Thuan Trieu, Managing Partner Mr. Todd Trieu, Managing Partner
Contact Information
Principal: Mr. Steve Trieu, Owner
Principal: Mr. Thuan Trieu, Managing Partner
Customer Contact: Mr. Todd Trieu, Managing Partner
Number of Employees

2

Business Category

Office Furniture & Equipment Office Furniture & Equipment

Products & Services

Executive Desk Company sells the following brand(s): Executive Desk Company Products and Customizations.

Executive Desk Company offers the following product(s): Contemporary, modern executive office furniture that includes wooden and glass executive desks, reception desks, conference tables, credenzas, cabinets, and chairs. We also specialize on customizations.

Method(s) of Payment
We accept Visa, Master Card, Discover Card, check, and if absolutely necessary, Purchase Order (credit check may apply). Your payment will be processed within 24 hours. There is a 5 to 7 business day hold on all check payments to confirm that it is cleared. Merchandise cannot be held without payment. Full payment is required before a shipment is released. Prices and available inventory are subject to change until an order is confirmed.
Refund and Exchange Policy
Full refunds (less shipping fees and 30% restocking fee for in stock items and 50% restocking fee for custom order/made to order) will be issued if merchandise is returned in its original condition within 30 days. Returns will not be accepted after 30 days for any reason except if there is a defect with the product. Credit card orders will receive refunds in the form of a credit to the credit card, and check payments will receive a refund check. Please be aware that furniture is highly susceptible to damage during transit. We take great care to pack shipments so that they will arrive safely, so be sure to retain the original packing materials, original receipt and all merchandise tags for any item that you wish to return to us. You may have to provide supplementary packing materials if the outer carton is worn during the original trip out to you. Please refer to our shipping disclaimer for instructions if there are shipping damages.
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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