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Find a Location

Plaza Home Mortgage Inc has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Plaza Home Mortgage Inc

      9808 Scranton Rd Ste 3000 San Diego, CA 92121-3704

      BBB Accredited Business
    • Plaza Home Mortgage Inc

      1702 E Highland Ave Ste 300 Phoenix, AZ 85016-4666

      BBB Accredited Business
    • Plaza Home Mortgage Inc

      420 Exchange Ste 200 Irvine, CA 92602-1319

      BBB Accredited Business
    • Plaza Home Mortgage Inc

      6420 Sequence Dr Ste 200 San Diego, CA 92121-4319

      BBB Accredited Business
    • Plaza Home Mortgage Inc

      500 Edgewater Dr Ste 566 Wakefield, MA 01880-6232

    Business ProfileforPlaza Home Mortgage Inc

    Mortgage Banker
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.96/5stars

    Average of 23 Customer Reviews

    Customer Complaints

    26 complaints closed in last 3 years

    3 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 11/12/2001

    Years in Business: 23

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    This business offers commercial mortgage banker services. 

    Business Details

    This is a multi-location business.

    Find a Location

    Plaza Home Mortgage Inc has 6 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Plaza Home Mortgage Inc

        9808 Scranton Rd Ste 3000 San Diego, CA 92121-3704

        BBB Accredited Business
      • Plaza Home Mortgage Inc

        1702 E Highland Ave Ste 300 Phoenix, AZ 85016-4666

        BBB Accredited Business
      • Plaza Home Mortgage Inc

        420 Exchange Ste 200 Irvine, CA 92602-1319

        BBB Accredited Business
      • Plaza Home Mortgage Inc

        6420 Sequence Dr Ste 200 San Diego, CA 92121-4319

        BBB Accredited Business
      • Plaza Home Mortgage Inc

        500 Edgewater Dr Ste 566 Wakefield, MA 01880-6232

      Location of This Business
      9808 Scranton Rd Ste 3000, San Diego, CA 92121-3704
      BBB File Opened:
      6/12/2001
      Years in Business:
      23
      Business Started:
      12/20/2000
      Business Incorporated:
      12/20/2000
      Accredited Since:
      11/12/2001
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Business Management
      • Mr. Kevin Franklin Parra, President
      • Ms. Carol Carson, Senior Vice President – Chief Compliance Officer
      • Mr. Philip Yee, SVP Chief Marketing Officer
      Contact Information

      Principal

      • Mr. Kevin Franklin Parra, President
      • Ms. Carol Carson, Senior Vice President – Chief Compliance Officer

      Customer Contact

      • Ms. Carol Carson, Senior Vice President – Chief Compliance Officer
      Additional Contact Information

      Fax Numbers

      • (858) 677-6741
        Primary Fax

      Email Addresses

      Customer Complaints

      26 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      11/07/2021

      Complaint Type:
      Order Issues
      Status:
      Answered
      They start should not be doing loan for people. They start out with a list of goal and items then keep adding to the list. Changing the goal line through the entire process making it impossible to meet closing deadlines and then costing you $$$$.I want my losses for not being able to close and thus kissing the property back from them. This is not fair! How can they do this to people. They are the worst!

      Customer Reviews

      23 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Susan S

      3 stars

      11/06/2023

      We had a good experience obtaining our mortgage initially and then setting up automatic payments.However, I called them Oct.16 asking about have a recast done on our mortgage and the contact person there said they would send out the paperwork (their wording) for us to apply.I called today, 11/6/2023, having not received any information, and was told that our mortgage was sold. as of Nov. 1. In addition we could not access any information or start our recast effort until November 9, 2023. I have searched my email and can find no notice from either company of the mortgage holder change. In addition the representative at freedom mortgage corp told us that our payment was now in arrears. I am assuming that will be easily rectified. But we do lose more money to their interest because it seems to take about 2 months to accomplish the recast. So that is two more months of payments that are largely interest payments on top of no notification.

      Local BBB

      Better Business Bureau Serving the Pacific Southwest

      BBB Reports On

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