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BBB Business Review

This Business is not BBB accredited

Farm Fresh Foods

Phone: (619) 588-1197 Fax: (619) 588-1197 View Additional Phone Numbers 316 Front St #101, El Cajon, CA 92020 http://www.farmfreshfoodsinc.com/

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Description

This company offers food and meat sales and delivery.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Farm Fresh Foods include:

  • BBB concerns with the industry in which this business operates
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for Farm Fresh Foods include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 15 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

15 complaints closed with BBB in last 3 years | 6 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 14
Total Closed Complaints 15

Additional Complaint Information

Complaints are concerning product and customer service issues. Most consumer complaints involve the purchase of meat by way of a salesperson solicitation in which some are not provided a receipt for their purchase. After testing out the product, consumers have indicated the meat product, is not what was advertised. Several consumers assert they are not informed of the return/refund policy. Some consumers also allege that they’ve been solicited by pushy & intimidating salesmen. Most consumer complaints allege difficulty receiving contact regarding a refund or exchange. Lastly, some consumer complaints allege they are solicited by a salesperson offering a “deal” for the purchase of meat because it was the last sale of the day or it was extra. The business has response to the BBB concerning these complaints does not address the specific issues of misrepresentation by their salespersons.

Read Complaints | Definitions | BBB Complaint Process | File a Complaint against Farm Fresh Foods
See Trends in Complaints on Farm Fresh Foods

Additional Information

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BBB file opened: May 22, 2006 Business started: 06/24/1982 Business incorporated: 10/05/2010 in CA
Type of Entity

Corporation

Business Management
Mrs. Jennifer Petros, President Ms. Vanessa Beltran, Office Manager
Contact Information
Customer Contact: Ms. Vanessa Beltran, Office Manager Principal: Mrs. Jennifer Petros, President
Number of Employees

37

Business Category

Meat - Bulk & Itinerant Food - Sales & Delivery Food & Beverage Services Meat - Retail

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BBB Complaint Process

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