Business ProfileforNaked-Clean

Cleaning services: 03/07/2022 As offered in their email, I specified a cap, 3 hrs at $45 per hr/$135 for one maid, or 1 1/2 hrs for 2 maids.They requested a priority list be provided which I did. I expressed concerns about having 2 maids and only one of them actually working,which I experienced once before (a different company). They assured me(in an email) there would be just one maid and she would follow my priority list. Both agreements were ignored. Two people arrived and just one actually worked. **** spoke in Spanish when they arrived and tried to indicate she didn't understand English. **** is a Team Leader , I'm sure she understands basic cleaning terms such as "clean the bathroom" and "the kitchen floor is not clean". Her helper's method of c!eaning the floor was to push a rag around with his foot. **** made communication difficult.The overall cleaning was substandard. The company confirmed, in emails, that my requests had been ignored and **** had not followed her work orders.I paid the full amount, plus a tip because I just had 3 $50 bills, what I had planned. I think the company should refund $67.50, the second maid. It was exactly the scam I was trying to avoid.They offered me a $5 discount per hour on a future cleaning, I don't want any discount on future services. This expense was significant for me. I am 79 yrs old and have a fixed income.I have 25 years experience in hospitality, managing for others and owning my own Bed&Breakfast. I have hired and trained many housekeepers.. I have emails to and from this company that confirms my complaints and their acceptance of responsibility.