Provide Commerce, Inc.

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Former complaints allege that consumers were not aware of, nor did they sign up for, a discount program with recurring monthly charges known as Easy Saver Rewards or FreeShipping.com.  Provide Commerce has represented that they do not presently promote EasySaver Rewards and have not done so since late October 2010.  They also state their 100% satisfaction guarantee applies to the EasySaver Rewards program and the company will issue full refunds to customers who misunderstood the offer details or are not completely satisfied with the service.

The BBB urges consumers to read all terms and conditions set forth when ordering from a website. Consumers need to fully understand what has been ordered, added to the order as "extras" and the cost of those "extras" before authorizing any charges. We encourage consumers to double check each page as they proceed with the ordering process to ensure proper ordering. When accepting additonal incentives, promotions, discounts, etc., consumers should always make sure they are knowledgable of the associated terms and conditions. For more information please refer to our industry tip at the bottom of this report.

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• Government Actions

  BBB knows of no significant government actions involving Provide Commerce, Inc..

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• Advertising Review

  On January 5, 2012, BBB contacted the company with concerns about the company's disclosure of an additional personalization fee while ordering products on their websitehttp://www.personalcreations.com and requested a written response from the company regarding this matter. BBB found that their website did not disclose this fee until the end of a transaction when the consumer's contact and payment information had already been entered. 

  The company responded in writing to BBB on February 10, 2012, stating that several pages on their website included a disclaimer indicating that order subtotals did not include taxes or shipping and handling rates. The response also stated that the personalization fee disclosure could be viewed by following the website's link titled "Shipping, Returns and Fees."

   The company also indicated that modifications had been made to their website in light of BBB’s concerns. During the online ordering process, the disclosure notifying consumers of additional shipping and handling fees was modified to include mention of personalization fees as well. However, BBB determined this is not sufficient disclosure of the actual personalization fee.

  BBB determined the advertised prices are illusory, as one cannot purchase any items without personalization, and therefore must incur the fee, so the item is never actually for sale at the advertised price. Consumers should be aware that the listed prices for items on Personal Creations' website are not the actual costs of these items  due to the additional personalization fee applied to the company's products. This additional fee amount is not disclosed until after the buyer's payment information has been entered.

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