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BBB Business Review

This Business is not BBB accredited

Cellular Distribution Strategies

Phone: (888) 224-7231 6370 Lusk Blvd #F102, San Diego, CA 92121 View Additional Email Addresses http://www.HelloTotem.com View Additional Web Addresses ! There is an alert on Cellular Distribution Strategies !

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Description

This company recycles or resells used cell phones.

BBB Accreditation

On 7/18/2012 the business's accreditation from BBB was revoked.

The revocation was due to violation of BBB Accreditation Standards:

6B. Make a good faith effort to resolve disputes, which includes mediation if requested by BBB. Other dispute resolution options, including arbitration, may be recommended by BBB when other efforts to resolve a dispute have failed. BBB may consider a business' willingness to participate in recommended dispute resolution options in determining compliance with these standards.

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Cellular Distribution Strategies include:

  • Length of time business has been operating
  • 380 complaints filed against business
  • Failure to respond to 57 complaints filed against business
  • 22 complaints filed against business that were not resolved
  • Overall complaint history with BBB
  • BBB Accreditation was revoked because the business failed to honor its accreditation agreement with BBB.
  • Business has failed to resolve underlying cause(s) of a pattern of complaints


Customer Complaints Summary Read complaint details

380 complaints closed with BBB in last 3 years | 353 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 33
Billing/Collection Issues 120
Delivery Issues 29
Guarantee/Warranty Issues 5
Problems with Product/Service 193
Total Closed Complaints 380

Additional Complaint Information

Consumer complaints allege excessive delays of payment for cell phones. Several consumer complaints indicate that after mailing their phone to the business for payment, they have not received the promised quoted amount. Many also allege difficulty in reaching the business regarding the status of their order. Complaints also allege consumers are initially quoted one price for their phone but are quoted a lower price shortly thereafter. Most business responses advise consumers to check the tracking on their packages through the 3rd party shipper. Many of those responses also indicate that consumers may be re-quoted a different price, after receipt of their phones, because the phones are not received in the same condition as the consumer initially stated. On 3/25/13 the BBB was notified by the business that they are working to eliminate this pattern of complaints. Some of the changes the company has agreed to make include: Hiring new customer service representatives, initiating an online ticket system to provide consumers with detailed communication and information, redesigning their website by adding stronger verbiage so consumers are less confused about their process and hiring a new Chief Executive Officer to help with their continued growth and further implement these processes.

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Additional Information

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BBB file opened: December 02, 2010 Business started: 03/19/2009 in DE Business started locally: 05/01/2010 Business incorporated: 08/30/2010 in CA
Type of Entity

Corporation

Business Management
Mr. Nicholas C Fiorentino, CEO
Contact Information
Principal: Mr. Nicholas C Fiorentino, CEO
Number of Employees

10

Business Category

Cellular Telephone Service & Supplies

Method(s) of Payment
We pay via check payment or PayPal.
Refund and Exchange Policy
A full refund policy can be found at http://www.hellototem.com/terms.
Alternate Business Names
Fiorentino Ventures Inc Totem
Referral Assistance

The following Government Agency(s) or Association(s) may be able to provide you additional information:

Federal Trade Commission 600 Pennsylvanis Avenue, NW, Washington DC 20580 http://www.ftc.gov

California Attorney General PO Box 944255, Sacramento CA 94244-2550 Phone Number: (800) 952-5225 http://www.ag.ca.gov

Small Claims Court 8950 Clairemont Mesa Blvd., San Diego CA 92123 Phone Number: (858) 634-1777 http://www.courtinfo.ca.gov/selfhelp

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BBB Complaint Process

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This company is not an accredited Business of the Better Business Bureau. This company has failed to discontinue to use our Federally Registered Trademark when demands have been made to do so. Misrepresentation of BBB accreditation constitutes false and deceptive advertising and trademark infringement.