BBB Logo

Better Business Bureau ®
Start With Trust®
In San Diego, Orange and Imperial Counties
Print

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers book binding services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business has no rating at this time because BBB file information is being reviewed and/or updated.



Additional Locations

  • 24506 Mandeville Dr

    Laguna Hills, CA 92653 (949) 394-1008

  • 1
X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX
X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

X

Thank you for your feedback!

Help us improve by taking our survey.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

Find a LocationX

  Change Location
Show Only Accredited Locations

X

BBB's Business Review on this business is currently being updated. Therefore BBB cannot provide you with any information at this time.


Complaint Detail(s)

5/29/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I ordered a copy of my master's thesis December 9, 2013. I have not received this item. Calls to the company go unanswered and emails have not been returned. I have attempted to contact someone within the company multiple times.

Desired Settlement: Refund of cost for thesis printing and shipping.

Business Response: Hello,

I issued a refund for the thesis order 1202. My health condition not allow me to complete the order for ******* *******.

King Regards,

******* *******

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

3/17/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Ordered my school thesis books from Merenda Designs (http://www.merendadesign.com/) which is owned by ******* Merenda in August 2013 as of December 2013 I never received my books. Contacted ******* and he responded:"I apologize for the delay. I cannot find the tracking no.I know that we was waiting for the brown leather and the order was on hold after that I do not remember what happened.Im redoing the order and will ship it on the end of this week."As of Jan 16th 2014 i have called and emailed him 8 times with no response and never received my item which i need for school. ******* Merenda cheated me out of $225 and wasted my time.

Desired Settlement: Refund of the original order of Net amount: -$224.48 USD and the thesis books.

BBB's Final Determination: Business failed to respond to the BBB to resolve or address the complaint issues.

8/12/2013 Delivery Issues
1