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BBB Accredited Business since

BuyAutoParts.com

Phone: (858) 200-0516 Fax: (858) 587-8778 View Additional Phone Numbers 6740 Cobra Way, San Diego, CA 92121 View Additional Email Addresses http://www.BuyAutoParts.com View Additional Web Addresses

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Description

This company offers the sale of auto parts online and over the phone.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that BuyAutoParts.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for BuyAutoParts.com include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 129 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

129 complaints closed with BBB in last 3 years | 45 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 15
Billing/Collection Issues 2
Delivery Issues 8
Guarantee/Warranty Issues 29
Problems with Product/Service 75
Total Closed Complaints 129

Customer Reviews Summary Read customer reviews

2 Customer Reviews on BuyAutoParts.com
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 2

Additional Information

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BBB file opened: April 21, 2006 Business started: 04/01/1988 in CA Business started locally: 05/10/1991 Business incorporated: 05/10/1991 in CA
Type of Entity

Corporation

Business Management
Mr. Andy French, Sales Manager Mr. Bill Galucci, Customer Service Manager Mr. Dara Greaney, President/CEO Mr. Eric Powers, Customer Service Manager Ms. Jill Vevere, Billing
Number of Employees

125

Business Category

Auto Parts & Supplies - New Internet Services Auto Parts & Supplies - Used & Rebuilt Auto Parts & Supplies - Rebuilt

Products & Services

BuyAutoParts.com sells the following brand(s): ACDelco, Alpine, Behr, Bilstein, Borg Warner, Bosch, Calsonic, Cardone, Caterpillar, Cummins, Delphi, Denso, Diablo Sport, Diesel Kiki, Doowan, Dorman, EMPI, Firestone, Garrett, HCC, Hella, HItachi, Holset, IHI, John Deere, Keihin, Kostal, Koyo, KYB, Lemforder, Luk, Magnaflow, Mahle, Matsushita, Meridian, Mitsubishi, Mopar, Motocraft, Nissens, Panasonic, Peirburg, Rigid, Sachs, Sanden, Timken, Valeo, VDO, Vista-Pro, Visteon, Wabco, Walker, Zexel, ZF

Method(s) of Payment
MasterCard, Visa, Discover, American Express, PayPal, Google Checkout, Cash ONLY if you are picking up the part at will-call.
Refund and Exchange Policy
Parts are returnable provided they have not been installed, used or damaged and are returned within 30 days of purchase. You will lose shipping (actual shipping charges if you received free shipping) and there will be a Restocking Fee of 15% ($10 minimum) on ALL returned parts.  Parts returned as used or incomplete, or parts returned to a different address will receive no refund.  Parts that are returned as wrong parts or defective are subject to a full restocking fee.  Parts returned as wrong part or defective will be subject to the rules above. Installed parts returned as defective or wrong, without prior approval by our staff, will not be refunded.  Parts returned after 30 days will not be refunded. No exceptions.
Service Area
Serving San Diego County
Alternate Business Names
Meridian Auto Parts Meridian Rack & Pinion Inc
BBB Program Participation

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

Discount CouponsX

Discount Coupons for BuyAutoParts.com

DISCOUNT:  Use coupon code "BBB5" at checkout for 5% off any auto parts order over $100. 

This company offers auto parts. 

To receive this discount, contact 888-907-7225 or print out this BBB Discount Offer and bring it with you. 

This BBB Discount Offer is not valid in combination with any other discount, offer, special, or promotion. 

This BBB Discount Offer has no expiration date. 
DISCOUNT:  Use coupon code "BBB5" at checkout for 5% off any auto parts order over $100. 

This company offers auto parts. 

To receive this discount, contact 888-907-7225 or print out this BBB Discount Offer and bring it with you. 

This BBB Discount Offer is not valid in combination with any other discount, offer, special, or promotion. 

This BBB Discount Offer has no expiration date. 
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BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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