BBB Business Review
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BBB Accredited Business since
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This company offers the sale of auto parts online and over the phone.
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A BBB Accredited Business since
BBB has determined that BuyAutoParts.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for BuyAutoParts.com include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 129 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||75|
|Total Closed Complaints||129|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Type of Entity
Business ManagementMr. Andy French, Sales Manager Mr. Bill Galucci, Customer Service Manager Mr. Dara Greaney, President/CEO Mr. Eric Powers, Customer Service Manager Ms. Jill Vevere, Billing
Number of Employees
Auto Parts & Supplies - New Internet Services Auto Parts & Supplies - Used & Rebuilt Auto Parts & Supplies - Rebuilt
Products & Services
BuyAutoParts.com sells the following brand(s): ACDelco, Alpine, Behr, Bilstein, Borg Warner, Bosch, Calsonic, Cardone, Caterpillar, Cummins, Delphi, Denso, Diablo Sport, Diesel Kiki, Doowan, Dorman, EMPI, Firestone, Garrett, HCC, Hella, HItachi, Holset, IHI, John Deere, Keihin, Kostal, Koyo, KYB, Lemforder, Luk, Magnaflow, Mahle, Matsushita, Meridian, Mitsubishi, Mopar, Motocraft, Nissens, Panasonic, Peirburg, Rigid, Sachs, Sanden, Timken, Valeo, VDO, Vista-Pro, Visteon, Wabco, Walker, Zexel, ZF
Method(s) of PaymentMasterCard, Visa, Discover, American Express, PayPal, Google Checkout, Cash ONLY if you are picking up the part at will-call.
Refund and Exchange PolicyParts are returnable provided they have not been installed, used or damaged and are returned within 30 days of purchase. You will lose shipping (actual shipping charges if you received free shipping) and there will be a Restocking Fee of 15% ($10 minimum) on ALL returned parts. Parts returned as used or incomplete, or parts returned to a different address will receive no refund. Parts that are returned as wrong parts or defective are subject to a full restocking fee. Parts returned as wrong part or defective will be subject to the rules above. Installed parts returned as defective or wrong, without prior approval by our staff, will not be refunded. Parts returned after 30 days will not be refunded. No exceptions.
Service AreaServing San Diego County
Alternate Business NamesMeridian Auto Parts Meridian Rack & Pinion Inc
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