Business ProfileforAll Brand Appliance Repair

This is the worst service I had. No call, no follow up. I called them to repair my fridge. Technician shows up and says my back panel for my fridge needs to be replaced and it will take a week for the parts to show up. The event took place on 12/19/23 A week passes no call. I called them and they said that it has arrived and technician will show up the next day. No show, I called and the dispatcher said the technician was busy. Ok no problem follow up tomorrow for appointment.Next day comes, dispatcher calls and says oh I forgot to tell you to unplug your fridge for 7-8 hours BEFORE the technician arrives. 7-8 hours later? No show no call.Then out of frustration I called and demanded a supervisor. The supervisor NOW tells me that the part NEVER SHOWED UP and will take 3 weeks. Super frustrated at this point I demanded by $85 service fee back. They had the audacity to argue with me saying that because they "diagnosed a problem" that they wont refund my money. I said that because of your poor customer service and professionalism is the reason i want my deposit back. I am a business owner, you NEVER argue with a customer, ever! This place has some serious customer service and logistical issues that need to be resolved.Here is the kicker. The dispatcher calls back after the argument as says they will refund me the $85, just to find out that on 1/2/24 my check was cashed. There was a verbal contract over the phone (i have phone records) and they didn't honor that either.I am seeking that they honor at least the verbal phone agreement that they pay back the $85 deposit,