BBB Accredited Business since
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This company offers vacation timeshares.
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A BBB Accredited Business since
BBB has determined that Carlsbad Seapointe Resort meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Carlsbad Seapointe Resort include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. David Brown, Owner Mr. Guy Hall, General Manager Ms. Victoria Venditelli, General Manager
Number of Employees
Vacation Time Share
Alternate Business NamesGrand Pacific Resorts Inc
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BBB Complaint Process
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Additional Email Addresses
- - Communication/Mass Email
- - eQuote
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Problems with Product/Service
Read Complaint Details
Complaint: My husband and I bought a marketing package for a tour to a timeshare at ********. We got placed at a "Hilton sister hotel called Carlsbad Seapointe Resort." It was definitely not a resort nor a villa. The conditions of the room was aweful. There were instances of roach and ants and dead bugs. We did not even receive an apology from anyone in the front desk when we brought the roach and ant problem. The bath towels were dirty and had blad stains on them. We had brought young kids with us and felt that the room was very hazardous to stay at which can cause health problems.
Desired Settlement: I would like full refund of our hotel stay and the hotel needs to get a inspection checked for parasites from the health department. This can cause health problems to consumers.
This correspondence is in response to the complaint filed by Ms. **** **** regarding her recent stay at
Carlsbad Seapointe Resort. We are very concerned to hear of Ms. ****’s experience and certainly pride
ourselves in outstanding accommodations and service. Since learning of Ms. ****’s disappointment
the management staff of Carlsbad Seapointe Resort has reached out several times to Ms. **** with
no response. We called the room while she was still in house, and then a total of five phone calls since
her departure. Ms. **** has not responded to any such outreach. The complaint was then forwarded
to me and as Director of Owner Services. I called Ms. **** today to respond to her BBB complaint and
inform her that we will certainly refund her the $275.00 as requested in her BBB complaint. I did have
to leave a message for her and am hoping to hear from her soon but will reach out of July 8
not heard back as of then. The affiliation with the BBB & Hilton Grand Vacation Club is one that we
honor and we hope that the refund and apologies will satisfy Ms. ****.
***** ***** – ******
Director of Owner Services
Grand Pacific Resorts
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved