Business ProfileforTile & Stone Force

Ive bought tile before, so it wasnt my first time or anything like that. The *************, he has been working at this place for a good 20 years. He was very nice at first when the sales went down, obviously because he's a sales guy. When it came to actually picking up the tile i ordered, i was deceived, tricked, bamboozled, or whatever you want to call it. Please see the pictures uploaded. This is a classic "what i wanted vs what i actually received". What was on display is COMPLETELY different than the item i received. *** and all the other employees were no help when I complained. When i first noticed, i went back as soon as possible and *** was not there that day. His own coworkers told me this was not the first time a customer has experienced something like this and came back complaining about *** lying or tricking customers (seems like they were sick of cleaning up ***** messes). By the way, *** told me he was the owner the first day I was there (probably so he can try to sell me more), so i thought he can help make things right. However, he lied about that too!! Turns out he is only the manager who didnt have much authority to even help out. I very much had a right to be angry and when i said i wanted to return it, they said theres a 25% restocking fee and kept pushing me to take store credit even though i bought everything i needed the first day i came here. Why would i want store credit when my remodel was pretty much complete? I ended up keeping the tile because my time was of the essence and i couldnt waste time returning it and buying from somewhere else. Also, i did not want to pay 25% restocking fee. The company didnt deserve any more of my money. Also, I almost had to force them to take down the deceitful display bc I didnt want anyone else to fall victim to their scam like I did. I will warn anyone and everyone about this place because it really was such a frustrating experience that I wouldn't wish on anyone.