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BBB Business Review

This Business is not BBB accredited

BBG Communications Inc

Additional Locations

Phone: (619) 661-6661 Fax: (619) 671-9266 View Additional Phone Numbers 511 E San Ysidro Blvd #1770, San Ysidro, CA 92173 View Additional Email Addresses http://internationalsatellitecom.com/ View Additional Web Addresses

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Description

This company offers international telecommunication services.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for BBG Communications Inc include:

  • 427 complaints filed against business
  • Failure to respond to 3 complaints filed against business
  • 5 complaints filed against business that were not resolved
  • Length of time business has taken to resolve complaint(s)
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Customer Complaints Summary Read complaint details

427 complaints closed with BBB in last 3 years | 66 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 79
Billing/Collection Issues 280
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 68
Total Closed Complaints 427

Additional Complaint Information

Consumer complaints allege that consumers are being charged extremely high rates for international phone calls and not being properly informed about the rates prior to making the phone call. Some consumers state they are charged for calls even though they were never connected or the call did not go through. In addition, BBB files show a delay in responding to consumer complaints brought to the company's attention by the BBB.

The company agreed to work with the BBB in an attempt to eliminate the pattern of consumer complaints by bringing their customer service department in house, making sure that all carriers are aware of their billing procedures, policies, and rates.  At this time it does not appear that any changes implemented by the company have had an impact on the complaints received by the BBB.

Read Complaints | Definitions | BBB Complaint Process | File a Complaint against BBG Communications Inc
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Additional Information

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BBB file opened: June 22, 1999 Business started: 01/01/1996 in CA Business incorporated: 01/14/1997 in CA
Type of Entity

Corporation

Business Management
Ms. Noemi Olmos, Manager Ms. Alma Perez, Customer Care Specialist
Number of Employees

15

Business Category

Telephone Companies Telephone Service - Long Distance

Alternate Business Names
NTCS Call To International National Telephone Collection Services International Satellite Communications International Calling Services Call International Faircall Telecom Services FairCall Services
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BBB Complaint Process

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