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Concorde Career College Inc

Phone: (619) 688-0800 View Additional Phone Numbers 4393 Imperial Ave #100, San Diego, CA 92113 http://www.concorde.edu

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Description

This company offers vocatational training in the health fields.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Concorde Career College Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Concorde Career College Inc include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 3 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Concorde Career College Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: January 01, 1989 Business started: 01/12/1987 in MO Business incorporated: 01/12/1987 in MO
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Bureau for Private Postsecondary Education
2535 Capitol Oaks Dr #400, Sacramento CA 95833
http://www.bppve.ca.gov
Phone Number: 888-370-7589
Fax Number: 916-263-1897
bppve@dca.ca.gov
The license number is 3700721.

Type of Entity

Corporation

Business Management
Mr. Mike Couling, Campus President Mr. Timothy Foster, Chairman & CEO Ms. Yvonne Marsh, Vice President - Secretary Ms. Floreda Mary, Director of Student Affairs
Contact Information
Principal: Mr. Mike Couling, Campus President
Principal: Mr. Timothy Foster, Chairman & CEO
Principal: Ms. Yvonne Marsh, Vice President - Secretary
Customer Contact: Ms. Floreda Mary, Director of Student Affairs
Number of Employees

65

Business Category

Schools - Academic - Colleges & Universities

Alternate Business Names
Concorde Career Institute Inc

Additional Locations

  • 4393 Imperial Ave #100

    San Diego, CA 92113 (619) 688-0800 (800) 693-7010

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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

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Additional Phone Numbers

  • (800) 693-7010(Phone)
Find a LocationX

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Complaint Detail(s)

4/8/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I am a veteran student utilizing the post 9/11 GI bill. The VA paid the tuition for my entire third term, but I failed after a few weeks. I am obligated to pay the tuition back for the time that I did not attend school. Concorde was supposed to refund me the remainder of the tuition (which is $4113.21) so that i can pay the VA. That was December 2012. It is now roughly 3 months later and I have yet to get the money back. I spoke with the Veterans student representative when I failed in December, and she told me in her office that once they figured out how much tuition I owed for the time I attended, I would receive the refund. She told me it would be about 30 days. I received a letter from the debt management department at the VA stating that my debt was going to go to collections. I have called and left voicemails and still no response.

Desired Settlement: I would just really like the money I owe the VA back, and to not be ignored.

Business Response:

March 28, 20 I3
**** *****
BBB of San Diego
4747 Viewridge Ave. Suite 200
San Diego, CA 92I23
Dear Ms. *****,
This letter is in response to the complaint ID: *******, regarding ***** **********.
As a healthcare education college that prides itself on student outcomes, student centered support, and
customer service, we are disappointed when one of our students feels we have given an inadequate level
of service.
In the case of our Financial Aid Department not refunding $4, I13 .21 to Ms. **********, after careful
review and per our Cancellation and Refund Policy under Pro Rata Refund Calculation," If a student
withdraws after the 75% point of the period of enrollment for which they have been charged; the student
shall be obligated for the tuition charged for the entire period of enrollment and not entitled to any
refund."
The US Department of Veterans Affairs paid Concorde Career College for the entire year. Concorde
Career College is entitled to retain the full amount paid on behalf of the student (per the US Department
of Veterans Affairs policy). The balance owed to the student is $86.73, and will be available for pick up
on April I 20 I3. I have personally contacted Ms. **********, informing her that the refund check will be
available on April I 2013.
Should you have any further questions, please do not hesitate to contact me at ****@concorde.edu or at
***************

Sincerely,

****** ** ***
Director of Operations
Concorde Career College- San Diego, CA

Cc: **** *******- Campus President

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

11/27/2012 Problems with Product/Service | Complaint Details Unavailable
8/26/2011 Problems with Product/Service
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