BBB Accredited Business since
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This company offers vocatational training in the health fields.
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A BBB Accredited Business since
BBB has determined that Concorde Career College Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Concorde Career College Inc include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Bureau for Private Postsecondary Education
2535 Capitol Oaks Dr #400, Sacramento CA 95833
Phone Number: 888-370-7589
Fax Number: 916-263-1897
The license number is 3700721.
Type of Entity
Business ManagementMr. Mike Couling, Campus President Mr. Timothy Foster, Chairman & CEO Ms. Yvonne Marsh, Vice President - Secretary Ms. Floreda Mary, Director of Student Affairs
Number of Employees
Schools - Academic - Colleges & Universities
Alternate Business NamesConcorde Career Institute Inc
4393 Imperial Ave #100
San Diego, CA 92113 (619) 688-0800 (800) 693-7010 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (800) 693-7010(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Problems with Product/Service
Read Complaint Details
Complaint: I am a veteran student utilizing the post 9/11 GI bill. The VA paid the tuition for my entire third term, but I failed after a few weeks. I am obligated to pay the tuition back for the time that I did not attend school. Concorde was supposed to refund me the remainder of the tuition (which is $4113.21) so that i can pay the VA. That was December 2012. It is now roughly 3 months later and I have yet to get the money back. I spoke with the Veterans student representative when I failed in December, and she told me in her office that once they figured out how much tuition I owed for the time I attended, I would receive the refund. She told me it would be about 30 days. I received a letter from the debt management department at the VA stating that my debt was going to go to collections. I have called and left voicemails and still no response.
Desired Settlement: I would just really like the money I owe the VA back, and to not be ignored.
March 28, 20 I3
BBB of San Diego
4747 Viewridge Ave. Suite 200
San Diego, CA 92I23
Dear Ms. *****,
This letter is in response to the complaint ID: *******, regarding ***** **********.
As a healthcare education college that prides itself on student outcomes, student centered support, and
customer service, we are disappointed when one of our students feels we have given an inadequate level
In the case of our Financial Aid Department not refunding $4, I13 .21 to Ms. **********, after careful
review and per our Cancellation and Refund Policy under Pro Rata Refund Calculation," If a student
withdraws after the 75% point of the period of enrollment for which they have been charged; the student
shall be obligated for the tuition charged for the entire period of enrollment and not entitled to any
The US Department of Veterans Affairs paid Concorde Career College for the entire year. Concorde
Career College is entitled to retain the full amount paid on behalf of the student (per the US Department
of Veterans Affairs policy). The balance owed to the student is $86.73, and will be available for pick up
on April I 20 I3. I have personally contacted Ms. **********, informing her that the refund check will be
available on April I 2013.
Should you have any further questions, please do not hesitate to contact me at ****@concorde.edu or at
****** ** ***
Director of Operations
Concorde Career College- San Diego, CA
Cc: **** *******- Campus President
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|11/27/2012||Problems with Product/Service | Complaint Details Unavailable|
|8/26/2011||Problems with Product/Service|