BBB Accredited Business since
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This company offers a complete residential real estate brokerage and general contracting service that renovates and then sells homes for customers.
A BBB Accredited Business since
BBB has determined that Renovation Realty Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Renovation Realty Inc include:
- Length of time business has been operating
Factors that raised the rating for Renovation Realty Inc include:
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||4|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Contractors State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
The license number is 965506.
California Bureau of Real Estate
1651 Exposition Blvd, Sacramento CA 95815
Phone Number: 1 (877) 373-4542
Fax Number: (916) 263-8641
The license number is 01904038.
Type of Entity
Business ManagementMr. Cannon M Christian, CEO / President Mr. Griffin H Christian, Officer Mr. Art Haffling, Vice President Mr. Keith Christian
Number of Employees
Real Estate Construction & Remodeling Services
7777 Alvarado Rd #604
La Mesa, CA 91942 (619) 741-3905 (888) 920-7366 Directions
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Additional Phone Numbers
- (888) 920-7366(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Problems with Product/Service
Read Complaint Details
Complaint: My wife and I recently purchased a house in January that was renovated by Renovation Realty. The house initially looked great from the outside with a few minor obvious issues. Things like leaking water lines, poorly poured new concrete garage floor the is a couple inched high in the middle and large 18 inch gaps on each side of the garage door. 3 wire electrical outlets with two wire installation etc. So after a home inspection these were pointed out as needing to be fixed and for the most part was taken care of. Also found that the washer drain was clogged and upon camera video inspection that there is a collapsed pipe under my bathroom floor that is several thousand dollars to fix. My next big issue that is health affecting is we have been living in this house for about 5 or 6 weeks now and all of a sudden my asthma started acting up and had to go to emergency twice last week and found out that I had asthmatic bronchitis and was severe. So been home sick all week and scheduled AiriTech to come out and clean out our air ducts. It was discovered that upon trying to clean all the new duct work was not attached, screwed in or even tape sealed so all the insulation and drywall particles was just filling the air and causing my health issues as been breathing that in for the past weeks. My complaint is that it appears this company is for doing as little as possible and make as much profit as possible. Things were not even done up to code and the inspector saw new duct work and figured it was all good, when in fact there is missing connectors and elbows, screws and heat tape to self enclose this improtant heating system. As soon as the heater was turned on, the duct work came off the registers and started filling the house with dangerous insulation and drywall particles. I wanted to voice this complaint as this is no way to do business and hope that anyone using their company make sure that you have a more thorough inspection done as these people do not do good work.
Desired Settlement: Not sure what can be done at this point. It has been about 6 weeks since we took ownership and I have had to pay things out of my own pocket and currently have to get old, rat dropping insulation removed and cleaned up and new insulation installed. I thought about calling Renovation Realty, but have not had much luck with other issues, so just wanted to voice my complaint and if there is anything that can be done, someone could let me know.
BBB's Final Determination: Consumer accepted resolution offered by the business.
BBB Comments: The consumer indicated to the BBB that the company has resolved the complaint.