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Find a Location

Gaines Investment Trust has 28 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Gaines Investment Trust

      7590 Fay Ave #100 La Jolla, CA 92037

    • Gaines Investment Trust

      2240 Bear Valley Pkwy Escondido, CA 92027

    • Gaines Investment Trust

      2045 Village Park Wy Encinitas, CA 92024

    • Gaines Investment Trust

      1281 Galleria Dr Henderson, NV 89014

    • Gaines Investment Trust

      635 E Royal Ln Irving, TX 75039

    Business ProfileforGaines Investment Trust

    Property Management
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.36/5stars

    Average of 11 Customer Reviews

    Customer Complaints

    31 complaints closed in last 3 years

    12 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    This company offers property management services.

    Business Details

    This is a multi-location business.

    Find a Location

    Gaines Investment Trust has 28 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Gaines Investment Trust

        7590 Fay Ave #100 La Jolla, CA 92037

      • Gaines Investment Trust

        2240 Bear Valley Pkwy Escondido, CA 92027

      • Gaines Investment Trust

        2045 Village Park Wy Encinitas, CA 92024

      • Gaines Investment Trust

        1281 Galleria Dr Henderson, NV 89014

      • Gaines Investment Trust

        635 E Royal Ln Irving, TX 75039

      Headquarters
      7590 Fay Ave #100, La Jolla, CA 92037
      BBB File Opened:
      2/4/1993
      Years in Business:
      40
      Business Started:
      2/8/1984
      Business Incorporated:
      2/8/1984
      Type of Entity:
      Corporation
      Alternate Business Name
      • Gates de Provence
      • Ventana Apartments
      • Winsted at Valley Ranch
      • Village Park
      • Woodlake
      • Country Club at the Meadows
      • Country Club at Valley View
      • Riverside Park
      • Greenbriar
      • Remington at Memorial
      • Greyson's Gate
      • Montfort Place
      • Saxony at Chase Oaks
      • Saddle Brook
      • Turnberry Isle
      • La Hacienda
      • Pavilions at Pantano
      • Bentley Place at Willow Bend
      • Creekside at Pear Ridge
      • Trinity Square
      • Tuscany Square
      • Villas at Katy Trail
      • Cypress Lake at Stonebriar
      • Mission at la Villita
      • The Croix Townhomes
      Business Management
      • Mr. Donald Gaines, Director
      • Mr. Jeff Gaines, Managing Director
      • Mrs. Pam Gaines, Director
      • Mr. Don Stratford, Chief Financial Officer
      • Mrs. Erin Bodie, Customer Service Specialist
      Contact Information

      Principal

      • Mr. Donald Gaines, Director
      • Mr. Jeff Gaines, Managing Director
      • Mrs. Pam Gaines, Director
      • Mr. Don Stratford, Chief Financial Officer

      Customer Contact

      • Mrs. Erin Bodie, Customer Service Specialist
      Additional Contact Information

      Fax Numbers

      • (858) 454-0340
        Primary Fax

      Industry Tip

      BBB Tip: Property management

      Customer Complaints

      31 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/14/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I put initially put in a service request or my dishwasher in January 2024. Ater maintenance claim the problem was "fixed" I attempted to use the dishwasher the same day. I didn't notice a difference and honestly I don't think they even visited my apartment. I put in another request in March. I received an email stating the dishwasher needed to be replaced. that was a month ago. I haven't received any updates regarding the status of the dishwasher replacement or anything.Since this is an amenity I am paying for I expected them to do better regaridng the repair/replacement. Also I've been here since may 2023 and my air filter hasn't been changed. Air filters are supposed to be swapped out every 3months or 90days.
      Read More

      Customer Reviews

      11 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Donna K

      1 star

      02/10/2024

      Water and heat have been off for over 24 hrs and no one is here to fix this issue. We live in a senior apartment and this is how Gaines treat their seniors. We have no water to drink or we cant even flush toilets!! We were told that by 9pm then when you call the 24 hr maintenance line we were told by midnight. It is now 5:30am and still nothing. I pay my rent early every month I meet my obligations and Gaines is not!! Right now its 38 degrees here in Navada without heat!! What are you going to do about this issue??? It seems to me all you want is money money money never mind us seniors!! We are people you go home from the office and you have heat water and you are able to flush your toilets. To me this is senior abuse which I will be reporting to every news station and state official I can tell about the living conditions here at Country Club at the Meadows. Trust and believe this is definitely not a country club..the name should be changed.

      Local BBB

      Better Business Bureau Serving the Pacific Southwest

      BBB Reports On

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