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BBB Accredited Business since

Network Printing & Mailing Services

Phone: (858) 695-8221 Fax: (858) 695-6518 View Additional Phone Numbers 12155 Flint Pl, Poway, CA 92064 http://www.nwp1.com

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Description

This company offers offset printing, digital copying and mailing services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Network Printing & Mailing Services meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Network Printing & Mailing Services include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Network Printing & Mailing Services
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: August 23, 2010 Business started: 10/17/1985 in CA Business started locally: 10/17/1985
Type of Entity

Partnership

Business Management
Mr. Henry Cook, Owner Mr. Robert Cook, Owner
Contact Information
Principal: Mr. Henry Cook, Owner
Principal: Mr. Robert Cook, Owner
Number of Employees

8

Business Category

Printers Printers - Business Forms Copy & Duplicating Service Mailing Services Photo Copying Copiers & Copier Supplies Mailing Services - International Image & Graphics Printing Mailing Services - Drop Shipper Digital Media


Additional Locations

  • 12155 Flint Pl

    Poway, CA 92064 (858) 695-8221 (800) 839-1383

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
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  • Guarantee or Warranty

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BBB Complaint Process

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Additional Phone Numbers

  • (800) 839-1383(Phone)
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Complaint Detail(s)

6/28/2012 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Our company moved from Poway,Ca to Boynton Beach,FL. We needed a printer that would be close to us in case we needed same day service. We asked Network Printing for all of our materials, artwork, card stock and dies, we had paid for all this. We were given one die, this is a plate that is used to deboss and emboss our logo, when we called for the additional plate we were told they didn't know where it was and would return our call. When the manager called back he said there was only one die, which we know is not true, it takes two dies to do our logo. When I told him this was our property and we paid for it, he said he didn't have it, that we would never get it, he threw it out. He then said as far as he was concerned the matter was closed and when I tried to talk he slammed the phone down.

Desired Settlement: We would like to have our die but according to the printer he threw it out. Since this issue can't be resolved I would like the BBB to post on their site that Network Printing is not a reputable business.

Business Response: Hi *****,  This is regarding ** *****. Well it is true that we were their printer, and we did everything with quick turn-around.  We have produce their business cards and  and shells many times. Their business cardsshells are a blind emboss logo that takes only 1 die, the only die I used every time, and inmy possession for about 4 years. On their last order we did for ** *****, they asked us to change the address to there new FL address, give them the remainder of their bc shells back, & return their die. WE DID ALL THATTHEY ASK. THE ONLY PROBLEM IS: ** ***** keeps insisting that we had a  2nd die, and polity and professionally we kelp telling Her we have always had only 1 die. Not believing us from Florida, she kept calling and being extremely rude and treating. After a while and thru Her rudeness, we would just hang up. Network Printing Never threw out any of their dies or products, and also provided all of their artwork back electronically. Why did we make the logo always with 1 die?, Or How with only 1 die, well that's allit  took. 32 years in business and never a complaint from any client to the BBB. I run a great company here,I sleep good at night, my track record with client's is why I have exist so long. In Closing *****, all I can do is show YOU, their last invoice with me. We had them sign that they receive the 1 die and the rest of their bc shells.If I had a die still of theirs, it's only a paper weight to me. Can't use it would and would not keep it. Write us up bad and you will convict an innocent company.

***** ****
Owner/Partner
Network Printing
************

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

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