BBB Accredited Business since
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This company offers financial and benefit services platforms focused on under banked adults in the USA.
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A BBB Accredited Business since
BBB has determined that TAC Financial Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for TAC Financial Inc include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Type of Entity
Business ManagementMr. Will Ater, VP of Finance Mr. Roy Eder, Chairman & CEO Ms. Jessica Vizcaino, Director of Operations
Number of Employees
Prepaid Debit/Credit Cards Credit Cards & Plans Financial Services Credit Card Processing Service Banking Services
Industry TipsDebt Collection Rights-Spanish Financial Industry Identity Theft
5530 La Jolla Blvd #A
La Jolla, CA 92037 (415) 602-2255 (877) 202-2273 Directions
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Additional Phone Numbers
- (415) 602-2255(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: TAC financial's debit cards randomly stopped working one day. I called to ask for a replacement which they ensured would come but it never did. I called again and they said they were having issues with VISA giving them faulty cards, but mine would be coming. I have not receive my card yet (it has been a month) and I cannot get in contact with anyone in the office. I have emailed and called, but I have received no responses. My weekly text messages stating my balance has also stopped coming.
Desired Settlement: I just want my money back. I have saved a little over 200 dollars to this account and now I cannot access it at all.
Ms. ********** was able to reach our Tier 2 Support this morning, June 24, 2013. At her request, we transferred her funds electronically to her bank account and closed her card. Ms. ********** was satisfied with the service she received.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved