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Algon Exterminating Company Inc

Phone: (619) 561-1991 Fax: (619) 561-8379 View Additional Phone Numbers 13689 Hwy 8 Business, El Cajon, CA 92021 http://www.algonpest.com

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Description

This company offers termite fumigation, pest control, and structural repairs.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Algon Exterminating Company Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Algon Exterminating Company Inc include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Algon Exterminating Company Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: January 01, 1977 Business started: 04/01/1973 in CA Business incorporated: 01/17/2003 in CA
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Structural Pest Control Board
1418 Howe Ave #18, Sacramento CA 95825
http://www.dca.ca.gov/pestboard
Phone Number: (916) 561-8708
Fax Number: (916) 263-2469
pestboard@dca.ca.gov
The license number is 4424.

Type of Entity

Corporation

Business Management
Mr. Michael Cole Sr., Owner
Contact Information
Principal: Mr. Michael Cole Sr., Owner
Number of Employees

20

Business Category

Pest Control Services


Additional Locations

  • 13689 Hwy 8 Business

    El Cajon, CA 92021 (619) 561-1991 (619) 572-1782

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Types of Complaints Handled by BBB

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BBB Complaint Process

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Additional Phone Numbers

  • (619) 572-1782(Phone)
  • (800) 439-4284(Phone)
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Complaint Detail(s)

6/5/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: There is an issue with billing. I have 2 buildings on my property & asked for 2 quotes: 1. for just to cottage in the alley, 2. for both buildings.I was told that the cost for the house in the alley was $750 & the cost for both buildings was for $1,100. When I received the quote for $1,100, I verbally confirmed with the company that quote for $1,100 included. In fact I asked how they could do it so cheaply & they said that because I'm also tenting the 2nd building & because my neighbor also was tenting their property, that I would get a big discount.Instead, they are billing for $1,100 + $750. I would never have agreed to paying $1850 for termite work. The only reason I agreed to treat both buildings is because they told me it would only cost $1,100.I paid the $1,100.00 & wrote them a letter contesting the bill. Their response was to call me & threaten legal action. They informed me that they would add on additional legal fees in an attempt to intimidate me. I was a long term customer that they are just screwing over.

Desired Settlement: I want a reduction in the remaining fee.

Business Response:

BBB SAN DIEGO
4747 VIEW RIDGE AVENUE
SUITE#200
SAN DIEGO, CA. 92123
ATTN: **** *****
RE:ID# *******
APRIL 15,2013
ON JANUARY 2, 2013, I WAS CALLED OUT TO GIVE A FUMIGATION ESTIMATE
FOR ***** ******. SHE REQUESTED THAT I GIVE HER THREE SEPERATE
ESTIMATES, ONE FOR THE BUILDING AT
********* ****** ****** *** ******* *** **** *** ****** *****.SHE ALSO WANTED AN ESTIMATE
FOR HER NIEGHBORS GARAGE LOCATED AT **** ****** ******. SHE
REQUESTED A DISCOUNT IF WE FUMIGATED ALL STRUCTURES AS THE SAME
TIME.
I MET WITH ***** ON MARCH 6,2013 TO GO OVER THE PREPARATIONS AND
INSTRUCTIONS AND TO GET THE CONTRACTS SIGNED FOR THE WORK TO BE
PERFORMED. SHE SIGNED BOTH CONTRACTS FOR HER PROPERTIES AT
****** ******
. I RETURNED OVER THE WEEKEND TO GO OVER THE INSTRUCTIONS
WITH HER TENNANTS.
I AM NOT SURE WHAT HAS CAUSED THE CONFUSION ON MS. ******'S BEHALF,
SINCE ALL ESTIMATES AND CONTRACTS WERE ISSUED JUST AS SHE HAD
REQUESTED.
IF YOU HAVE ANY FURHTER QUESTIONS REGARDING THIS COMPLAINT PLEASE
FEEL FREE TO CONTACT ME AT (619)561-1991. I AM ALSO ENCLOSING ALL
COPIES OF SIGNED CONTRACTS FOR YOUR INFORMATION.

**** *******
LIC.#OPR 10592

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and have determined that there is NO proposed action to resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this proposed action would not resolve my complaint.  There was no offer, instead there was a inaccurate characterization of the events.

I did not call Algon for 3 estimates, I called them for 2 estimates:  for my dwelling & my neighbor’s garage.  My property has  3 dwellings (with separate addresses) in 2 buildings, a duplex in the front & a unit in the back with 2 garages.  The street numbers are:  ***** ******** * ****.  The only building with an active termite infestation was the unit in the back:  ********.

 I did not ask for a discount, instead, during the inspection Mr. ******* offered a “good” discount if both my neighbor & I scheduled the treatment for our respective properties for the same day.   Based on Mr. ******* offer of a discount, I asked him to give me 2 estimates for my property:  1 for my dwelling & the other for both buildings. 

The bid for **** * **** was $1,100 & $750 just for *********  Both buildings are very  close in square footage, which is how Mr. ******* told me he calculates the cost of treatment.   I would expect the bid to be more than $750 & less than $1,500 ($750 X2), as Mr. ******* told me that if I did my duplex at the same time as unit in the back + my neighbor’s garage, that we would give me a “REALLY GOOD” discount.  I telephoned Mr. *******, after receiving the bids & asked him to confirm the amounts and that $1,100 was for both buildings– which he confirmed.   He stated that he could give such a good discount because his workmen & equipment would already be onsite.

If he had told me that it would cost $1,100 just to treat the duplex in the front – not only would I decline the 2nd bid, I would have questioned the increase in cost as the 2 buildings are about the same square footage.   The square footage for ******** is  (40X 28) = 1120.  The square footage for the duplex is ( (24 X24) + (9X5) ) X2)= 1242.   That translates to a 50% price increase for an 11% increase in square footage.

I don’t understand how anyone would interpret that the address **** * **** wouldn’t include ********,  when discussing the 3 addresses on my property.    A dash indicates a range, which is consistent with common usage.  

 


I understood the second bid was for both buildings because: 

·        I asked that the 2 bids be structured – 1 for the unit in the back & 1 of both buildings

·        The address on the bid was **** * ****, which is means **** through **** – including **** –1/2

·        The pricing of the second bid is more consistent with it being for both buildings:  given  that the difference  in square footage between the 2 buildings is about 11%, yet the bid is about 50% higher.  

·        Mr. ******* confirmed that the $1,100 bid was for both buildings.

 

I’ve been a good customer of Algon for over 7 years.  I don’t know what’s happened to them,  but on this job, they have:  

·        Mislead me with respect to the bid

·        Failed to disclose that last year multiple jobs were burglarized 

·        Mislead me, my tenants & my neighbor by saying that they hadn’t had any theft or burglary incidents with their past jobs 

·        Failed to securely lock my doors during treatment

Treated me with a callous attitude of:  Tough Luck 

Regards,

***** ******

Business Response:

BBB SAN DIEGO
4747 VIEWRIDGE AVENUE SUITE #200
SAN DIEGO, CA. 92123

ATTN; **** *****

RE:ID# *******

ALGON Exterminating CO.
13689 Highway 8 Bus., El Cajon, CA 92021
(619) 561-1991 • (619} 583-1881 •1-800-439-4284
FAX: (619) 561-8379

MAY 21,2013

THIS LETTER IS BEING WRITTEN IN RESPONSE TO MS. ****** 'S SECOND COMPLAINT. I HAVE ALREADY RESPONDED TO HER INITIAL LETTER REGARDING
THE DISPUTE OVER COST ESTIMATES.

ON 12/30/11 AND 2/7/ 12 WE INSPECTED THE DUPLEX AT ****-**** ****** AND AT THAT TIME WE RECOMMENDED FUMIGATION . ON 3/22/05 AND 10/10/12 WE INSPECTED **** 1/2 ****** AND ALSO RECOMMENDED FUMIGATION. ALL OF THESE REPORTS SHOWED DRYWOOD TERMITES EXTENDING INTO INACCESSIB LE AREAS. MS. ****** ON ALL OF THESE OCCASIONS CHOSE TO LOCALLY TREAT AREAS . LOCAL TREATMENT WAS PERFORMED AS A SECONDARY RECOMMENDATION. THESE BUILDINGS HAVE NEEDED
FUMIGATION FOR YEARS AND MS. ****** IS VERY AWARE OF THAT FACT. TO STATE THAT ONLY ONE BUILDING HAD ACTIVE TERMITES IS NOT EVEN CLOSE TO TRUE .

AGAIN AS FAR AS THE ESTIMATES, I AGREE THE BUILDINGS ARE SIMILAR IN SIZE. IF THE BUILDINGS HAD BEEN FUMIGATED AT SEPERATE TIMES THE ESTIMATE WOULD HAVE BEEN $1100.00 FOR EACH BUILDING. THIS REFLECTS A DISCOUNT OF $350.00 FOR BEING FUMIGATED AT THE SAME TIME. IN REGARDS TO HER COMPLAINT REGARDING FUMIGATION BREAK-INS. IT HAS BEEN ALL OVER THE NEWS THAT THERE HAS BEEN A RISE IN FUMIGATION BURGLARIES.

MS. ****** WAS CONCERNED ABOUT THIS AND TALKED ABOUT HIRING A GUARD OR STAYING CLOSE TO HOME DURING THE PROCESS. ALGON EXTERMINATING CO .
INC.

IS A LICENSED FUMIGATION COMPANY AND MUST FOLLOW CERTAIN PROCEDURES WHEN FUMIGATING. ALL DOORS AREA LOCKED DURING FUMIGATION WITH SECONDARY LOCKS SO THAT EVEN THE OWNER/TENANT CAN NOT ENTER WITH THEIR KEY.
WE ARE GOING TO TAKE ***** ****** TO SMALL CLAIMS COURT FOR THE BALANCE DUE AND LET A JUDGE DECIDE. WE WILL INFORM THE BBB OF THE OUTCOME.

IF YOU HAVE ANY FURTHER QUESTIONS PLEASE FEEL FREE TO CONTACT ME AT (619) 561- 1991.

SINCERLY

**** *******

BBB's Final Determination: Business resolved the complaint issues, but not within BBB's timeframe. The complainant did not acknowledged acceptance to BBB.

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