This Business is not BBB accredited
Party Production Rentals
Phone: (619) 585-3605 705 16th St #200, San Diego, CA 92101
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This company offers party rentals.
This business is not BBB accredited.
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To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Party Production Rentals include:
- Failure to respond to 1 complaint filed against business
Factors that raised the rating for Party Production Rentals include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMs. Paula G Cook, Co-Owner Mr. Steve H Cook, Owner
Number of Employees
Party Supplies - Renting Party Planning
THIS LOCATION IS NOT BBB ACCREDITED
705 16th St #200
San Diego, CA 92101 (619) 585-3605 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: I hired Party Production Rentals for over $3,076.75 worth of rentals and services for our wedding. Most of the planned decor with the company involved lighting (it was an outdoor venue), they failed to bring almost half the lighting and installed what they had brought. 350 feet was rented and they were missing 150 feet. They also were missing five high top tables and a portion of the bar. They went back to the warehouse to get the high-top tables but no additional lighting or bar back table The wedding coordinator made sure those items were noted on the delivery receipt he signed. We also paid for two bartenders for six hours each, per discussions before hiring; Party Production Rentals explained to us that they were sending licensed bartenders (requirement from the wedding venue that I made sure to ask) and their bar tending service included: coming prepared with bottle openers and shakers, setting up the bar, carding guests that looked under 30, serving guests, cleaning up, taking care of all bar trash, and breaking down the bar. Of course they assured us that they were professional, polite, and would be there at 4pm and ready to go. The bartenders were late (arriving between 4:20-4:30), and did not set up the bar. Our families had to set up as the ceremony was underway and cocktail hour was to follow. When they arrived late they were dressed in revealing, unprofessional attire; including crop tops, miniskirts, and boots. One bartender's skirt was so short that she exposed herself to my wedding guests as she bent over. The drinks were not measured properly to equal one serving; they were serving 4:1 ratio of liquor to mixer. My father had to ask for his drink to be made properly, with less alcohol. Others guests forwent drinking altogether because of the potency. On our walk through at the venue, Party Production Rentals was present and we discussed these matters. The trash was specifically addressed per the rules of the venue all vendors handle their own trash, these were also my stipulations for hiring this company. During the wedding, the bartenders did not remove any trash, but asked our family members to take care of it. After the fact, the company is arguing with me that I would have had to pay more for trash service, if that were the case, and I asked for that service, then it would have been offered to me as a paying customer. I was only ever quoted one price for full bar tending service. They assured me that the bartenders they were sending would take care of trash. The bartenders were seen going behind the venue building with a male guest, they were also smacking guests on the rear and dancing with them in front of the bar. Other guests stated that they saw them “cheers” and were drinking. Another very inappropriate thing they did was give their phone number to my now husband. They wrote their phone number on a beverage napkin and physically placed it in the groom’s shirt pocket and asked him to call them. That was unethical, disrespectful, and unprofessional. Near the end of the wedding the plastic drink ware ran out, as did the hard liquor and beer (due to over pouring) and when guests approached the bar, they were handed a full bottle of wine and the bartenders stated "we ran out of cups". Mind you- we also rented glasses for each table setting from this same company. That was their solution? Not to ask the guest to get the glass from their table? It was to offer an entire bottle of wine to guests? I paid them to follow the liquor laws issued by the State of California, again that was a venue requirement as well, and Party Production Rentals was given a copy of those rules. So they over-served guests, and wasted my money that we spend on the bar. We could have returned unused and unopened wine to ***** for a refund. The bartenders also served underage guests, and when asked by a wedding guest if they carded, one bartender replied “No, that’s not our job”. After thoroughly explaining the issues (recapped below) to Party Production Rentals and asking for a refund in the following: • 150 feet of lighting that was paid for but not provided ($1.05/ftx150 ft= $157.50) • Bar-back table that was paid for but not provided ($9.95) • My gratuity given to bartenders (I provided before knowing their behavior in the amount of $70) • Full refund for the bartending services (Two bartenders for six hours at $265.50 each, equaling $525.00) • Total refund to be issued: $762.45 Issues with bar tending service: • Not on time (arrival time was to be 4pm, actual arrival was 420 for one and 430 or after for the other bartender) • Inappropriate attire • Did not set up bar • Did not handle trash (which was overly addressed as a concern before paying for their service through PPR) • Smacked a guest on the butt and other inappropriate behavior • Broke liquor laws and gave full bottles of wine to guests • Over-poured drinks • Served underage guests (any guests that look under 30 should have been carded) • Put their written phone number in grooms pocket and asked him to call them • Left without cleaning up and breaking down the bar Party Production Rentals agreed to refund me for the total I requested; equaling $762.45 after explanation of the dissatisfaction above. Since that agreement, they have refunded in increments equaling $400.00. I have followed up numerous times and they are now stating that I can settle for $113.00 in additional refund and refusing to pay the total agreed amount. If a company did not provide the services I paid for then I expect a full refund for the identified services/products/rentals that were not provided. This email correspondence has been going on since August 19th, 2013. The last email received states that I am threatening them, because a guest of the wedding stated that they were going to contact the San Diego, California Alcohol and Beverage Control to report their practices. Which I see was also what they claimed with the last BBB complaint (still unresolved). I am not threatening their company, they falsely advertised their services to my husband and myself, got us to hire them, and once those services and expectations were not met that were promised, the company has belittled and bullied me when I complained and asked for a refund. I have been disrespected, promised a refund, my wedding guests have been called liars, and they are now claiming to not have a liquor license at all! The correspondence is only getting more intense and I do not feel comfortable going back and forth with them. The refund is the least they can do for the turmoil and grief they caused at our wedding and the memories to follow. All I wanted was a tasteful, beautiful, and memorable wedding. This company stole the tasteful from us, and the things our guests are remembering are the inappropriate behavior and attire of the bartenders and the mayhem their actions caused. Still seeking resolution.
Desired Settlement: Remaining refund that was promised in the amount of $362.45, and an apology.
BBB's Final Determination: Business failed to respond to the BBB to resolve or address the complaint issues.
Problems with Product/Service
Read Complaint Details
Complaint: My wife and I hired Party Production Rentals for some products for our wedding. We did not receive some of the items that we paid for so we contacted the company for a refund. Instead of trying to help they bad mouthed our other vendors and threatened to file a lawsuit because I said I would write bad reviews about their company. My wife and I still have not received a refund for the products that we did not receive.
Desired Settlement: I would like to be refunded for the Products that I did not receive which is about $60. I would also like to receive an apology.
This person rented equipment from our company for their wedding on 9/1/2012
We delivered all items to the event planner present at his wedding venue, and had the event planner check all items and sign off that they were all delivered. I have attached his signature, as well as the items that were delivered. My delivery drivers also signed off on the items that were loaded and delivered.
We received a phone call that evening from the wedding planner that the client forgot to order some high chairs - we drove back to the wedding and delivered the high chairs and told them that we would not charge them our standard ($50.00) delivery fee as a favor since we were already in the area. The planners were very thankful, and we never received another call from them.
Ten days later, on September 10th we received a call from the bride that she never received her champagne flutes, and she wanted a refund. Her concern were sent to management and we sent her an email explaining that we had a signed invoice from her planner stating that everything was delivered, and we had a signed paper from our pick up crew that all equipment was picked up. We also explained to her that we never received a phone call or any communication that the champagne flutes were not present. We asked her if it was possible that their wedding planners failed to set the champagne flutes on their table, because according to all of our documentation they were in fact delievered and picked up.
This sparked a long e-mail from ***** bashing our company and stating that if we did not give him his money back he would go around to all social media sites and talk negatively about our company. I Have copies of his threats if you would like me to send those to you.
The bottom line is that we have ll the necessary paperwork stating that they recieved everything, his wedding planner signed off on it and should have called us the night of the event if there were any issues. We were never made aware of the situation until 10 days after his event. In my professional opinion his planners failed to set up his table correctly, they forgot the champagne flutes and he is looking for someone to blame. Please let me know if you have any further questions, my email is firstname.lastname@example.org and cell is ************
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[As you can see from the businesses response, they are not very professional. We asked them nicely to resolve the issue and when they responded in a rude way I told them that I would be expressing my disappointment on review sites.
As most people who are involved with planning wedding know, it is nearly impossible to find the time to count 100+ forks, 100+ knives, 100+ plates, etc. during the craziness involved in setting up for a wedding. A business does not want to have someone wait for 45 minutes for all of the product to be counted. The list of stuff was glanced at and signed because everything looked like it was there at first glance. When it was discovered that there were no champagne flutes it was too late in the day to get them delivered. My wife and I decided that we would take care of the issue when we arrived back from our honeymoon during business hours for the company we dealt with. I have 1600 pictures from the wedding that prove I did not get champagne flutes. I would have gladly paid 3 times what the champagne flutes cost to save the embarrassment of our guests poring out their glasses of water so that they had something to toast with. I have no problem with the extra fee that was added for the chairs that were ordered late. I believe in paying for the services that were provided and I would not be arguing if we were provided with the services. If I was trying to rip them off wouldn't it make more sense to claim that something much more expensive was not delivered? We are talking about $60 here.]
Unfortunately all we have to prove that we delivered everything that was ordered is the paperwork that was signed by both our delivery drivers, and his wedding planner. I would expect that his wedding planner would have called us the day of the event, or even the day after the event to let us know about the issue, and instead we received no word until over a week later where we got a very rude phone call and e-mail calling us a horrible business and basically blackmailing us saying that if we did not refund their $60.00 they would bash us through the internet (which they have done, on multiple sites)
We are a family run business, and are always the first to admit fault. In this case were not given any opportunity to look further into the situation since we were not made aware of it until almost 10 days after the event. It is very clear in our contract that whomever is receiving the items should check off all items before signing. We make it very asy for the client to count/check off on everything. All of our items are packed in tens, 25 and 50 for easy counting. In setting up the event the planner obviously noticed that the high chairs were missing, so how did they not notice that the champagne flutes were missing?
My drivers delivered and picked up champagne flutes. Whether or not the client used them or not is not our responsibility. We have to charge for the items that were delivered, and to be honest if this person had been nice and forthcoming about the situation from the bginning we probably would have issued a refund, but since this has turned into him name calling and bashing us publicly for his planner's mistake I will not bend on giving a refund for something that was clearly not our fault.
Party Producton Rentals has all bases covered to prove that we did everything that was asked of us for this event, so there will be no refund given- we will not be bullied into giving someone $60.00 for no reason.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved