BBB Accredited Business since
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This company offers moving and storage services as well as pack and crating.
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A BBB Accredited Business since
BBB has determined that Pack & Crate Services meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Pack & Crate Services include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
CA Public Utilities Commission
505 Van Ness Ave, San Francisco CA 94102
Phone Number: (415) 703-2782
Fax Number: 415-703-1758
The license number is 182327.
Type of Entity
Business ManagementMs. Bernadette Fellows, Administrator Mr. Bob Shepard, Owner
Number of Employees
Movers Moving Services - Labor & Materials Moving Supplies Packing & Crating Service Storage Units - Household & Commercial Movers - Office Logistics Moving Brokers Moving & Storage Company Moving Sales Storage Units - Portable Movers - International Moving Assistance - Packing, Unpacking, Organizing House & Building Movers Relocation Service Travel & Moving Services Freight Forwarding
Alternate Business NamesBekins Van Lines Better Service Movers Wheaton World Wide Moving Systems
Industry TipsContractors Moving Companies
238 N Quince St
Escondido, CA 92025 Directions
PO Box 2964
Escondido, CA 92033 (800) 696-4910 (760) 737-6893
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: I hired this company to move my family. When the estimator came through the house, he quoted me based on the high end and threw in an extra hour, just in case they needed it. This quote was based on them doing all the work. He assured me that I would be charged on an hourly basis so if it didn't take as long, I would only pay for the hours it took. When the crew arrived, they brought an extra person for the job. They told me that they are "throwing him in to get it done faster". They did not explain that I would be charged a higher rate per hour for the extra person. I had completed a lot of the work myself that they had quoted me for in the original estimate ie: I took apart all beds and furniture and moved all open boxes, small items, etc. They should have completed this job in way less time then it took them. I feel that they took their time to get as close to the estimated number of hours as they could. I did not want the extra person because my home is not big and they would get into each others way. My complaint is that they charged me for the extra person that was not approved before doing the work and billing me. If they would have told me upfront that there would be an additional charge, I would have been informed and made my decision before the work was done. I contacted the company the next week and they were very rude with me. He said that since they charged me under the quoted amount, they are already saving me money. They did only charge me for the number of hours they worked but at a higher rate then quoted. Since I did some of the work myself and they had an extra guy, it should not have been that many hours. Either way, I was not asking for hours off. I just did not want to pay the higher rate. He told me that I should be happy they saved me money and he has never had anyone complain about getting money back. He was extremely rude and raised his voice at me. His customer service was very unprofessional.
Desired Settlement: I would like to be refunded the amount for the extra person they charge the higher per hour rate for.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved