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San Diego, Orange and Imperial Counties

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Moorco Moving & Delivery Systems

Phone: (619) 286-3440 Fax: (619) 286-3483 View Additional Phone Numbers 6306 Malcolm Dr, San Diego, CA 92115 http://www.moorcomoving.com

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Description

This company offers moving services for household goods and office effects.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Moorco Moving & Delivery Systems meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Moorco Moving & Delivery Systems include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Moorco Moving & Delivery Systems
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: November 30, 1998 Business started: 10/03/1979 in CA Business started locally: 10/03/1979
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

CA Public Utilities Commission
505 Van Ness Ave, San Francisco CA 94102
http://www.cpuc.ca.gov
Phone Number: (415) 703-2782
Fax Number: 415-703-1758
The license number is 0129881.

Type of Entity

Partnership

Business Management
Mr. Willie C Moore Sr., Partner Mrs. Lisa J Moore, Office Manager/Bookkeeper
Contact Information
Principal: Mr. Willie C Moore Sr., Partner
Number of Employees

3

Business Category

Movers

Industry Tips
Moving Companies

Additional Locations

  • 6306 Malcolm Dr

    San Diego, CA 92115 (619) 286-3440 (619) 454-0332

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Additional Phone Numbers

  • (619) 454-0332(Phone)
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Complaint Detail(s)

5/8/2012 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I hired Moorco Movers to move me to my new condo. I had already moved most the kitchen ware, sheets, towels, and on the day of the move moved most of my clothing myself. I had gotten an estimate from another mover for $310. I did not get an estimate from this mover since a friend highly recommended him. Even though he charged $95 /hour while the other moves averaged between $75 - $88/ hour, after speaking to the owner on the phone, I decided to go with him even though I did not get an estimate.On the morning of the move, the owner, ******, and a helper, arrived a little late, saying that the traffic was bad. We did a walk through, and I showed them everything that was to be moved. The one challenge was a Proform Treadmill that was in one of the upstairs bedrooms. My son and brother-in-law had helped me move it previously so I knew that even though it would be a tight fit, it would come down the stairs once it was taken apart. ****** indicated that it would be no problem. Since he is a professional, I fully expected him to know how to move this large piece of exercise equipment. I was surprised that they did not put down any floor protectors nor did they protect the wall along the stairs during the move but got busy carrying things to my car, I didnt say anything to him about that.While ****** and his helper were very courteous and friendly, they were extremely slow. At first they tried to move the treadmill through the doorway of the room and down the stairs without taking it apart. It caused a lot of damage to the door, the door frame and the wall as they tried to move it. It also caused scratches on the treadmill. They then carried it back to the room, where ****** spent about 45 minutes taking it apart. This meant there was only one worker moving the stuff during that time. They eventually got it down the stairs and into their truck. After the truck was packed and ready to go, ****** said he would meet me at my new place, which was 6 miles away. I mentioned the damage he had caused to the door, door frame and wall. He acted surprised, like he didn't even know about it. We went upstairs and I showed the damage to him. He said that he should have taken the treadmill apart from the beginning. I told him that my son and brother-in-law had moved it before and had not caused any damage. He said he was sorry and I told him that while I knew he was sorry, I was the only who was going to take the hit from the owner. ****** and his helper then sat in front of my house in the truck for about 20 minutes. I was waiting for them to leave and finally went up to ask when they were going since I was paying him by the hour. They were eating a snack and shortly after I spoke with them, they then drove away. I am totally shocked at how long it took this company to move me, and I expected him to deduct for the extra time it took for him to try to move the treadmill before taking it apart and also for the damage he caused. However, when he presented the bill of $679 (I still can't believe this!!!) he asked me what I wanted to do about the damage. I told him that I have no idea what the owners will take off my deposit and made sure he made a note of the damage in the contract. He indicated on the contract the damage he had caused but made no attempt to reimburse me.I have moved many time over the past few years -- and while I was willing to pay more per hour for this company, I had no idea they would take 6 hours, especially since I had already moved a bunch of stuff myself during the past week. In addition, Ive never experienced movers who have damaged any property.

Desired Settlement: Reimburse me $95 for the extra time spent trying to get the treadmill out of the room and down the stairs .Reimburse me for the time the workers sat in their truck after it was packed.Reimburse me $500 for the amount of my deposit the owners will deduct for the damage this moving company caused to the door, door frame and wall.Total settlement: $595

Business Response:

To: Who may be concerned,

Ms. ******** ******** initially came to us via a long time client; we were truly excited and arrived with very good intentions of getting us safely moved from her present home to the new chosen home. Everything went very well we thought. When the chore of moving the Treadmill came, we tried moving without disassembling, and then realized it was impossible, this was to save time, and then I told Ms. ******** that we decided to leave it there. She said that it had to be moved down, so okay to take time

to disassemble.

We are saddened about small damages to the wall, paint was already paint peeling on door. At the time I agreed to pay whatever the difference of her deposit refund. We did our very best to satisfy Ms ********, our time spend after loading was only five minutes to just eat a small snack! Ms. ******** ******** should have already received $200.00 refund which we feel should cover the differences.

We have been movers since 1979, never have we ever received such dissatisfactions. Sorry that she Felt we did not care, it's not true ..

Sincerely,

****** * *****, **.

 

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me.  I would still like my rating to reflect that, other than the monetary complaint, I still rate this company as unsatisfactory in their lack of professionalism.  They did not protect the floor and carpet during the move  and it took them almost twice the time that other companies had estimated the move would take. 

Regards,

******** ********

BBB's Final Determination: Consumer accepted resolution offered by the business.