BBB Accredited Business since
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This company offers proxy marriages, wedding consulting and wedding officiants.
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A BBB Accredited Business since
BBB has determined that Military Pay Proxy Marriage meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Military Pay Proxy Marriage include:
- Length of time business has been operating
Factors that raised the rating for Military Pay Proxy Marriage include:
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Walter Simmons, Partner/Customer Service
Number of Employees
Marriage Brokers Wedding Officiant Wedding Consultants
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: I emailed the provider of the service and received a response stating: Actually, according to our call log, we've been speaking with *********, on the phone, several times, every week. So ********* has indeed been reaching us and indeed speaking with us, many times over. As we have already told *********, every time that she calls, we have received *********'s documents, but not yours. Moreover, as we've repeatedly told *********, we will inform you both that we've received your documents, as soon as we do receive them. We are not the mail or courier company through which you sent your documents (i.e. We are not the U.S. Postal Service, FedEx, or UPS); so we have no control as to how soon they will deliver your documents to us. Thus, badgering us in regards to that which is not in our power (i.e. delivery time) is an exercise in futility and places an undue burden upon us. Moreover, as a law office, at a certain point, we will need to start charging for these needless communications, since even our paralegals have a billable hour of $85 per hour. We will indeed e-mail you, to let you know that we've received your documents, once we have received them. Sincerely, ****** ******* MPPM phone: 1-866-627-1689 web address: www.proxymarriages.net the email that I sent to the email was: Good afternoon. I am wondering on the status of the proceedings. ********* has been trying to call but there has been no answer. I sent the documents along with other documents to *********. She has received hers over 2 weeks ago. I sent the documents to the address over a month ago. Please let us know as soon as possible. Thank you. As a paralegal in the military the email was very disrespectful. To add on to this their guarantee states exceptional customer service, telephone support, and email support. A simple request to figure out what is going on and I get a response of being told that we are badgering them and a threat of additional fees. My hopefully soon to be wife checked her phone bills and calls to this company where made 10/11 then 10/16, 10/21, 11/4, and 11/11. I am sending the document once again. If the company does not fill their obligation I will be doing another request to get a refund.
Desired Settlement: An apology to myself and my girlfriend for being very disrespectful.
This is a most unreasonable client.
He still has not sent us his required documents. We can do nothing without his required documents.
We have answered this couple's numerous calls and e-mails, all to tell them one thing: We can do nothing without the groom's documents.
We are immediately canceling this client's file and refunding his money.
MPPM Proxy Marriage
Better Business Bureau:
I ask you if this happened to you would you just let Mr. ******* continue with the way he practices business. To go even further, Mr. *******'s response was even more disrespectful. No I go further to request that my complaint is posted against the business for other to see how Mr. ******* does business. Thank you.
We are insulted by the clients' abusive words and behavior.
For this reason, we have rejected his file and given him an immediate 100% refund.
Because we have already issued a full refund, this person is no longer a client of ours, and we will have nothing further to do with him.
MPPM Proxy Marriage
Better Business Bureau:
Still Mr ******* continues to be rude and disrespectful. I will not be satisfied until my complaint is posted against the company.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.