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Military Pay Proxy Marriage

Phone: (866) 627-1689 270F N El Camino Real #120, Encinitas, CA 92024 http://www.proxymarriages.net

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Description

This company offers proxy marriages, wedding consulting and wedding officiants.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Military Pay Proxy Marriage meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Military Pay Proxy Marriage include:

  • Length of time business has been operating

Factors that raised the rating for Military Pay Proxy Marriage include:

  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Military Pay Proxy Marriage
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: November 18, 2010 Business started: 10/06/2009 in CA
Type of Entity

Partnership

Business Management
Mr. Walter Simmons, Partner/Customer Service
Contact Information
Principal: Mr. Walter Simmons, Partner/Customer Service
Number of Employees

3

Business Category

Marriage Brokers Wedding Officiant Wedding Consultants


Additional Locations

  • 270F N El Camino Real #120

    Encinitas, CA 92024 (866) 627-1689

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Complaint Detail(s)

11/19/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I emailed the provider of the service and received a response stating: Actually, according to our call log, we've been speaking with *********, on the phone, several times, every week. So ********* has indeed been reaching us and indeed speaking with us, many times over. As we have already told *********, every time that she calls, we have received *********'s documents, but not yours. Moreover, as we've repeatedly told *********, we will inform you both that we've received your documents, as soon as we do receive them. We are not the mail or courier company through which you sent your documents (i.e. We are not the U.S. Postal Service, FedEx, or UPS); so we have no control as to how soon they will deliver your documents to us. Thus, badgering us in regards to that which is not in our power (i.e. delivery time) is an exercise in futility and places an undue burden upon us. Moreover, as a law office, at a certain point, we will need to start charging for these needless communications, since even our paralegals have a billable hour of $85 per hour. We will indeed e-mail you, to let you know that we've received your documents, once we have received them. Sincerely, ****** ******* MPPM phone: 1-866-627-1689 web address: www.proxymarriages.net the email that I sent to the email was: Good afternoon. I am wondering on the status of the proceedings. ********* has been trying to call but there has been no answer. I sent the documents along with other documents to *********. She has received hers over 2 weeks ago. I sent the documents to the address over a month ago. Please let us know as soon as possible. Thank you. As a paralegal in the military the email was very disrespectful. To add on to this their guarantee states exceptional customer service, telephone support, and email support. A simple request to figure out what is going on and I get a response of being told that we are badgering them and a threat of additional fees. My hopefully soon to be wife checked her phone bills and calls to this company where made 10/11 then 10/16, 10/21, 11/4, and 11/11. I am sending the document once again. If the company does not fill their obligation I will be doing another request to get a refund.

Desired Settlement: An apology to myself and my girlfriend for being very disrespectful.

Business Response:

 

Hello,

This is a most unreasonable client.

He still has not sent us his required documents. We can do nothing without his required documents.

We have answered this couple's numerous calls and e-mails, all to tell them one thing: We can do nothing without the groom's documents.

We are immediately canceling this client's file and refunding his money. 

 

Sincerely,

****** ********

MPPM Proxy Marriage

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Dealing with this company has not been very pleasant for myself nor my fiancé.  The email that I included into original complaint shows how Mr. ******* was very rude in the email towards me.  A business is about customer service or going by their guarantee.  It amazes me that Mr. ******* was that rude towards myself and my fiancé.  ******* ***** was helpful in every way possible but I cannot understand why Mr. ******* had to be so disrespectful.  I have all saved emails along with the call records.  When a company cannot fulfill their own guarantee that gives me great doubt.  All I asked for originally was a apology and was still willing to continue business with them.  Instead they refund me and refuse to give a apology.

I ask you if this happened to you would you just let Mr. ******* continue with the way he practices business.  To go even further, Mr. *******'s response was even more disrespectful.  No I go further to request that my complaint is posted against the business for other to see how Mr. ******* does business.  Thank you.

Regards,

*********** *****



Business Response:

 

Hello,

We are insulted by the clients' abusive words and behavior.

For this reason, we have rejected his file and given him an immediate 100% refund.

Because we have already issued a full refund, this person is no longer a client of ours, and we will have nothing further to do with him.

Sincerely,

****** *******

MPPM Proxy Marriage

 

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Now it looks like Mr ******* is trying to protect himself.  He has bad business practice.  I have already started business with another company just like his.  The new company has delt with customers that were highly displeased with the services provided by MPPM. 

Still Mr ******* continues to be rude and disrespectful.  I will not be satisfied until my complaint is posted against the company.

Regards,

*********** *****



BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

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