This Business is not BBB accredited
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This offers sales of thin wallets.
This business is not BBB accredited.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for All-Ett Billfolds include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Adam Muscat, General Manager Ms. Bridget Muscat, Director of Sales and Marketing Mr. Ed Muscat, Owner
Number of Employees
Manufacturers & Producers General Merchandise - Retail Internet Shopping
Alternate Business NamesAll-Ett Inc
Industry TipsInternet Shopping
THIS LOCATION IS NOT BBB ACCREDITED
14949 Eastvale Rd
Poway, CA 92064 (800) 642-2226 (858) 842-2401 Directions
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Additional Phone Numbers
- (858) 842-2401(Phone)
Additional Web Addresses
Additional Email Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Problems with Product/Service
Read Complaint Details
Complaint: All Ett's website claims that you can fit 10 credit cards in their slim wallet. This is false advertising. I received one and placed 10 cards inside of the wallet and it wouldn't fold. I contacted the sales rep, *****, who originally assisted me when I had questions before buying it. She has not responded to me after 2 days of me trying to get a hold of her. I also emailed the main office and I called the main office. They are all totally ignoring me. ***** originally told me to send the first wallet that I received (a nylon version) to an address that doesn't appear on their website. She purposely misspelled the street name Washignton so that I would mail to it to the wrong address hence not receive a refund. When I received the leather wallet and found out that it also wouldn't work out for me ***** will not provide me with the correct return address.
Desired Settlement: I need the correct return address first of all. Second, why did ***** provide me with a return address that's not on their website? Why are they all ignoring my emails and calls? I expect a full refund on both of the wallets.
BBB's Final Determination: Consumer accepted resolution offered by the business.
BBB Comments: The consumer indicated to the BBB that he/she no longer wished to pursue the complaint.