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Liberty Capital Group Inc

Phone: (619) 399-3608 Fax: (619) 272-4261 5252 Balboa Ave #1000, San Diego, CA 92117 http://www.libertycapitalgroup.com ! BBB Business Review on Liberty Capital Group Inc is being Updated by BBB!

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Description

This company offers equipment leasing and financing for small businesses.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business has no rating at this time because BBB file information is being reviewed and/or updated.



Additional Locations

  • 5252 Balboa Ave #1000

    San Diego, CA 92117 (619) 399-3608

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Discount CouponsX

Discount Coupons for Liberty Capital Group Inc

Discount: 1% off origination fee or $0 doc fee.  Certain loan and lease programs require down payment, doc fee, and origination fees.

This company offers small business loans, credit card processing services, and business services.

To receive discount, contact (888) 798-3976 or print out this BBB Discount Offer and bring it with you.

This BBB Discount Offer not valid in conjunction with any other discount, offer, special or promotion.

This BBB Discount Offer has no expiration date.
Discount: $250 off on documentation fees or $250 rebate. This discount applies to all Lease/Equipment Finance transactions. 

This company offers equipment leasing and financing for small businesses.

To receive discount, contact (619) 358-9993 or print out this BBB Discount Offer and bring it with you. 

This BBB Discount Offer is not valid in conjunction with any other discount, offer, special or promotion.

This BBB Discount Offer has no expiration date.
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Complaint Detail(s)

4/23/2014 Advertising/Sales Issues
7/29/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: ****** of Liberty Capital has repeatedly called my business workplace, leaving messages about loan information that is inappropriate and unsolicited. I have asked repeatedly to be taken off their 'call list' to no avail.In addition, this company sends out letter/solicitations via mail that resemble government documents, in an effort to get the owner to open them. Again, this is inappropriate and gives a bad impression to those who view the letters/mail - gives the appearance that an 'urgent' official document must be opened.

Desired Settlement: I would like to be officially taken off their 'call' list and have this type of conduct rectified.

Business Response:

Hello Ms. *****,


My name is ****** ******, I am the CEO of LCG. With all due respect, I may sound unprofessional here that's because I am responding to an unprofessional complaint. Baseless complaint is one thing but going through BBB?, apparently, you have some ill intent by going through BBB. That's fine, it shows character! But before I answer your complain(s) how is this a 'selling practice' issue??? Second, I will provide you information/evidence that proves my statement about your exaggerated baseless complaint is true. I wish that no one does the same to your business.

 

#1 You stated here: In addition, this company sends out letter/solicitations via mail that resemble government documents, in an effort to get the owner to open them. Again, this is inappropriate and gives a bad impression to those who view the letters/mail - gives the appearance that an 'urgent' official document must be opened.

 

This statement is absolutely FALSE. By the way, I hope you did your homework before you disparage anyone because there are many other Liberty Capitals out there, especially, that you're in PA, where business name with Liberty is very common. Liberty Capital in San Diego never sends out any MAILERS that resembles Gov't documents to trick our clients. SO THIS IS FALSE.

#2 You stated:
Johnny of Liberty Capital has repeatedly called my business workplace, leaving messages about loan information that is inappropriate and unsolicited.

First of all,
have you heard of COLD CALLING? How is calling a business about a business loan inappropriate? Of course it's unsolicited call, It's a cold call? You can't blame us for actually working? Come on, what else are you going to complain about?

You stated that ****** called repeatedly.


On June 24th ****** called once, left a msg and sent an email, which he got from your website:
http://www.**********.com/contact/ which is a normal process for any sales organization.
And, when a One Time occurrence became repeated??? Then, on June 25th you called him back demanded to removed because you weren't interested, which he noted. Then on the very same day you further wasted your time to complaint to BBB. Come on! Are you kidding me? We're glad to remove your information but you still went to BBB?????? We've don't like to waste our time anyway. You will never hear from us again. But please keep in mind that are a lot of imitators with Liberty in their company name, pls make sure to check.

You demanded to rectify something? What would you like rectified? To educate you Ms. ***** there is no OFFICIAL REMOVAL OR DO NOT CALL Registry for businesses. BBB is not one of them, either. Fortunately we're very ethical that we do have our own internal DNC. I will bet you that you will receive many more calls again and again, but not from us. I hope you keep complaining to BBB. I hope you keep wasting your time instead of doing actual business.

Good luck!

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I cannot believe that an owner of a company would act this way and refuse to take responsibility for his employees and actions and business ethic. No, we received multiple calls from your business. Yes, I am aware of cold-calling, however, for your employee to leave messages on a line answered by employees, giving out confidential information and stating that he knows I already have a loan -  is irresponsible. 

I expected more of a response or a simple apology. Instead I received an insulting letter. Nice - real nice. 

Regards,

******* *****

Business Response: I am baffled by the grievance that's why.  You have the right to complaint but I was expecting a reasonable complaint. What do you want me to do? I am confused.  You called back to be removed which we did. You could have asked for a manager if you weren't satisfied. We complied to your demand. I understand your complaint if you received more calls after your removal request, but that was the last you heard of us until you went ahead and complaint to BBB, even after we had you company contact removed from our system already. We are sorry that our time is wasted. As I said we won't be making any contact with your company in any way from here on. 


Best wishes, 

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

7/16/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I have received literally over 100 unsolicited faxes from this company over time. They are a constant source of frustration. Not one of these faxes were agreed to or authorized, there is no prior relationship. The request to halt the sending of faxes went unheeded and I burn with receipt of each freshly sent fax. I am hesitating between filing here and filing at Small Claims Court. It sickens me a bit that this company will be allowed to use a boilerplate response while denying all wrongdoing. I have actual out-of-pocket costs incurred by their actions and they do not care.Knowing this complaint will become legible to others, I'd like to share that the repeated faxed ads for uncollateralized working capital loans and any other financial offerings from this company make it seem they are a company to be avoided. This company clearly doesn't care about me to the point that they'll milk my fax ink cartridges dry. They may similarly not care about you to the point that they might milk you dry. You may be looking for assistance, but this company doesn't seem like the place for you to be getting it.

Desired Settlement: $20.00 reimbursement of costs, and underrepresentation. Or maybe I should go for punitive damages in court.The name, contact information including telephone number, website and email address for the fax blast service this company is using. Immediate cessation of all faxes to me.

Business Response:

Hi Mr. ****,

My name is ****** ******, I am the CEO of Liberty Capital. I do sympathize with your frustration. We do receive these faxes ourselves and most of them hide their company name and true identity. Since it's hard to know who these people are we can't make any formal complaint. I wish there was a way. I can understand your frustration.

Since business information is public we do constantly add leads to our database, we get ours from infousa.com. Other sources we use Manta.com & Dun & Bradstreet. I suggest contacting them to have your company removed from their databases so that your contact information won't be sold to anyone again. They're data aggregators who sell business information to the public.

I know for a fact that your company contact was created onto our CRm on June 10, 2013. ***** sent you a fax on June 14th. We do apologize for any inconvenience this may have caused you and your business. We have removed your information from our database. You will never receive calls, receive faxes nor receive mailers from Liberty Capital again.

I have included sample of faxes we receive ourselves where we don't know who's actually sending it. As you can see most of them hide their name, company info, and most don't have an actually person to talk to. If our intention was the same we would not publish our company, contact info & website onto out fax cover.

Once again, your company information has been removed from our database.

Please don't hesitate to call me directly if you have further concerns. Thanks.

Best wishes,

****** ******

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Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  My comments include:

1) The business sent faxes unilaterally and without prior relationship.  All sent faxes were unsolicited.  No permission was given for the business to send faxes, none of the faxes were desired, and none of the faxes were approved for receipt.  All sent faxes consumed our resources.


2) The Telephone Consumer Protection Act (TCPA) and Federal Communications Commission (FCC) rules generally prohibit most unsolicited facsimile (fax) advertisements.  The Junk Fax Prevention Act applies to the faxes that have been sent. 

3) It does not matter to us where the business gets its scavenged fax numbers.  The tremendous number of unsolicited faxes sent were each an explicit action taken by the business, each individual fax a violation.

4) It does not matter to us who within the business set up business-internal information related to faxes being sent to us.  The faxes were sent to us without our permission and without any kind of prior relationship.  If the business wishes to claim it has on its staff a rogue employee, this remains a matter for the business to pursue internally if it so wishes.  If the business wishes to claim that one of its employees telephoned to us, this is insufficient to establish a relationship that allows for the sending of junk faxes.  

5) Penalties are available for collection from the business should this matter go to court, that is, should this matter not be resolved under the auspices of the BBB.  An explicit request for restitution of costs has been made.  This request has been ignored by the business.  As the junk faxes sent by the business were received in the Los Angeles area, jurisdiction is in the Los Angeles area.  If this matter is not resolved through the BBB, the amounts claimed will be limited to be at or under the maximum that can be awarded in small claims court.  There is a small claims court within several blocks of our location but, even with such close proximity, costs will still be incurred for filing and service, costs for which reimbursement will also be sought.

6) The name and full contact information for the service(s) that is/are actually sending the faxes was requested.  Again, it does not matter to us how the business scavenges for fax numbers.  Our concern is with the actual sending of faxes intended for our receipt.  We continue to demand the name(s) and full contact information (telephone number, address, names of individuals, etc.) for the junk faxing service(s) being used by the business so we may pursue throttling of such faxes at the point from where they are generated.  Just as the business has scavenged and aggregated fax number information from other sources, so has the business become the source of fax numbers to junk faxing service(s), exposing us to even more junk faxes.  

7) A "thank you" may be merited to the business for offering to take us off their unsolicited outbound fax list.  However, as yet we have no way to confirm this has been done, and we have no way to confirm this has been done permanently.  A heartfelt "thank you," which has not been earned, would have been freely given for not having put us on your outbound junk fax list from the start.

We are expecting payment of $20.00 and full contact information for the service or services being used by the business for sending these junk faxes.

Regards,

*** **** 

Business Response:

If $20 will make you happy i will be more than happy to mail it out. 

i know you are not trying to extort money but sure is funny you have a random demand. 




Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

$20.00 and the names and full contact information for all the fax blast services you used to send faxes to our fax number are what are acceptable.  Not just one; not just the other; but both.

For an explanation of rationale, take a moment to read our prior reply.  As for the dollar amount, we're being kind to you so consider being more humble.  No doubt it is this same brashness that got you into this situation to begin with.  Between the cost of supplies, connectivity, having to process the junk faxes you send, running out of paper as an interference with other business process and what you're putting us through, you should bite your tongue before thinking of expressing disdain at the dollar amount being requested.  You are welcome and encouraged to pay more if you feel a higher amount is a more fair representation of what you owe. 

$20.00 and the names and full contact information for all the fax blast services you used to send faxes to our fax number are what are acceptable.  Not just one.  Not just the other.  Both.

Regards,

*** ****

BBB's Final Determination: BBB determined that while the business addressed the complaint issues, the complanant was dissatisfied and the matter was outside the BBB Rules of Arbitration.

7/25/2012 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: April 8, 2011 received an unwarranted fax from this company. Used the fax removal system that day to avoid any future contact with this company. Today, July 10, 2012 received another fax from the same company.

Desired Settlement: Remove me from any future contact.

Business Response: Hello, I wanted to address our removal policy for any opt-out requests. 


First of all, Liberty Capital takes opt-out requests very seriously, and implement such requests immediately.  Every requests are documented but there was no record indicating that the merchant ***** ****** contacted us to be removed in a manner where we're able to act. 
We apologize for receiving his request to be removed. We took care of this issue immediately and removed ****** ******** from any future correspondence with Liberty Capital.  

Thank you! 

Best Wishes, 

*****
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BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

4/26/2011 Problems with Product/Service
4/25/2011 Problems with Product/Service
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