Business ProfileforTheLightShop.com

I ordered two lamps from TheLightShop.com on 11/3/2023 and 11/6/2023, for $242.76 and $134.39, respectively. Both lamps were listed as out of stock at the time, but were expected back in stock in December 2023. I did not receive the lamps and eventually contacted TheLightShop.com by phone and email on 1/11-13/2024. After having to follow up with TheLightShop.com several times to get a response, I was told on 1/13/24: "Hi *****-thanks for the Calls and emails! Our apologies for the delayed response. We reached out to the Mfr on Friday-we expect a response on Monday form them. Let us check into this and get back to you Monday with an update-we greatly appreciate your cooperation and patience! ***********************, Owner" I replied on 1/13/2024: "I am OK to wait to get a resolution by Monday, but if it cannot get done by then, I would like to cancel the order and get a refund." I separately confirmed with the manufacturer that they had stock of both lamps beginning in December, and that both lamps were fully available, but that they had not yet received purchase orders from TheLightShop.com. After additional repeated requests for updates from TheLightShop.com, I wrote them on 1/25/2024: "Hi **** -- One week has gone by since the last upadate from your end, and I still do not have the lights that I ordered in Novemeber. Please cancel my orders refund the money to my credit card today." I followed up on 1/27/2024: "Hi **** -- I have not heard back from you since my email to you, below, on Thursday, asking that you cancel my orders and provide a refund. Could you please reply and confirm that this will be done today?" TheLightShop.com responded on 1/30/2024 that their email systems crashed and they would respond to my emails by 1/31/2024. No response has been received, and on 2/1/2024 I wrote: "Cancel my orders and refund my money immediately so that I can purchase these lamps from a reputable vendor." I have not received any further response from them.