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San Diego, Orange and Imperial Counties

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Description

We sell martial arts supplies online at discounted prices.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Kung Fu 4 Less meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Kung Fu 4 Less include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 3 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

1 Customer Review on Kung Fu 4 Less
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

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BBB file opened: August 30, 2013 Business started: 11/08/2004 in CA Business incorporated: 11/08/2004 in CA
Type of Entity

Corporation

Business Management
Mr. Jim Sul, CEO
Contact Information
Principal: Mr. Jim Sul, CEO
Number of Employees

3

Business Category

Internet Shopping

Refund and Exchange Policy
We offer a 30 day return/exchange policy. There is a 20% restocking fee for return only. No restocking fee for exchanges.
Service Area
we ship all over the world.
Alternate Business Names
Allied Capital Group Inc Kungfu4less.com
Products & Services

We sell quality branded martial ats supplies like uniform, sparring gear, weapon, traning equipment from leading companies like adidas, macho, century and mizuno.

Industry Tips
Internet Shopping

Additional Locations

  • 4687 Adagio Ln

    Cypress, CA 90630 (866) 583-2955 (949) 215-7585 (866) 209-7729 (714) 676-7297

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  • Guarantee or Warranty

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Additional Phone Numbers

  • (714) 676-7297(Phone)
  • (866) 209-7729(Phone)
  • (949) 215-7585(Phone)
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Complaint Detail(s)

7/9/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Hello. I believe this is the best category. Prior to ordering cloth shin guards (Item: PSG) from KungFu4Less, I emailed admin@kungfu4less.com to ask if these were comparable to the Macho Warrior shin guards to which the reply was, "...the main difference is the outer covering." Based on this information, I placed an order for four sets. When the order arrived, I compared a cloth shin guard to the Macho Warrior. Not only is the outer covering different, but the density of the Macho Warrior is greater too. I also learned that Macho’s product is 5/8” double-overlay foam, dipped with an added layer of thick foam for protection. It’s pretty clear the Macho Warrior will offer better protection. I emailed KungFu4Less on June 14 stating I'd like to return the order and asked if they'd waive the re-stocking fee (20%) and explained as described above. The reply was that they don't make exceptions to the policy because the restocking fee includes the balance of the original shipping fee. On June 16, I spoke with a manager, *****. I did not feel he was understanding and simply backed their policy. I asked him to look at it another way, in that I'm asking KungFu4Less to cover the restocking fee given the incomplete information I received. The reply was "no." I asked to speak with the owner and the manager replied that he wasn't going to spend time on the phone talking about my situation. My complaint is that I asked for their expertise in comparing two shin-guard products (they sell them both) and did not receive complete information. While the outer covering is a difference, the density is a significant factor. Certainly I could I have asked different questions, but I did my due diligence by asking the company. The response should have included additional information. I should be able to trust the company in providing complete and accurate information. If the manager did not know, he should have told me. I'll also note that KungFu4Less will waive the restocking fee if I exchange and don't return. However, I am responsible for the cost of shipping the items back, plus re-shipping any new products to my home. If I just return, I pay the return shipping plus a 20% restocking fee. Honestly, I'd like to return and not exchange. I will have to keep two sets of the child shin guards as my kids tore open the packages (they were a bit anxious). I will add that the cloth shin guards were less than the Macho Warrior. Because I saved money by comparison, I decided to order four nunchuckus as well. I would not have ordered nunchuckus had I been given complete shin-guard information by KungFu4Less. In fact, I would have purchased the shin guards from a local company and waited on the nunchuckus. I should not have to pay return shipping or restocking when the company is negligent. Thank you!

Desired Settlement: I would like KungFu4Less to pay the return shipping for the two sets of adult shin guards and the four nunchuckus, plus waive the restocking fee.

Business Response: The customer ordered cloth shin guards for 6.95. It clearly states on the item description that it offers a 1/2 in protective padding.  

The macho warrior shin guards are $18.95 and clear state it offers a 5/8: think foam dipped padding. 
 
Please read the items descriptions below in blue I have copied from our website.  To think a 7 dollar item would be just like a 19 dollar item is kind or ridiculous.  We clear provide ample information for the customer to know that there is a difference. Price, material and thickness is clearly marked as being different on the site.  Please see our item description below.  In regards to the nunchucks, the customer complained that the handles are too thick.  This is personal preference, all of our nunchucks we sell are about 1" thick.  This is standard for most nunchucks.  Here is an independent website that describes nunchucks, As you will see, all nunchuck are 1" to 1.25" thick.   http://www.customworkshop.biz/nunchakus.html 
 
http://www.kungfu4less.com/psg.html

PRODUCT DESCRIPTION
WHITE CLOTH SHIN PAD

* Features 1/2" protective padding
* Durable and comfortable
* Non-slip elastic contouring fabric
* Won't restrict your motion
* Washer machine friendly
* *Sold in pairs

These cloth shin protective paddings are built for comfort and durability. Featuring a 1/2" thick protective foam padding, these shin guards will contour to your body without restricting your movement. The elastic material provides you with a comfortable secure fit and prevents slippage. The shin guards are washer machine friendly for easy care.
Popular elastic cloth pad protectors fit snugly and provide maximum protection with minimal restriction on movement. Can be worn under or over your uniform. Will not move around when you perspire! Features a 1/2in closed cell foam pad in a heavy elastic cloth cover.

available in white or black. sold in pairs
- See more at: http://www.kungfu4less.com/psg.html#sthash.vVEkU2Pm.dpuf
 
PRODUCT DESCRIPTION
MACHO WARRIOR SHIN/ FORARM GUARD

* Warrior Shin/Forearm guards are contoured, fitted 5/8" dipped foam with an added layer of thick foam for greater protection and used for knee-to-ankle or wrist-to-elbow coverage. 
* Protective foam insert. 
* Extra-wide strapping for secure fit during sparring. 
* Contoured foam guard for knee-to-ankle or wrist-to-elbow coverage.
* Provides knee-to-ankle protection with secure extra wide strapping for a snug fit
* Keeps your shins guarded with high impact absorbing 5/8" thick dipped foam
* Extra shin protection provided by padded overlays strategically placed over areas of the shin that experience the most impact
* Designed for comfort, protection, and durability with a clean sleek look

The Macho Warrior Shin Guards are designed to give you knee-to-ankle protection against high impact. A 5/8" dipped foam helps guard your shins from injury and absorb and disperse impact. Extra shin protection is provided by padded overlays placed over the areas of your shin that experience the most impact during sparring. Extra wide strapping provides your guards with a snug, comfortable, and secure fit.
- See more at: http://www.kungfu4less.com/mgt.html#sthash.vR33l8Zt.dpuf
 
As you can see, we have clear done nothing wrong here. The customer received exactly the items he orders in a timely manner. If the customer is not happy with the items, he has 30 days to return the items and a restocking fee will apply.  We stand by our return policy which is clearly posted on our site and expect the customer to honor the terms and conditions he agreed to when placing his order.
 
 

RETURN POLICY


Please read our return policy carefully before ordering

Request for returns must be emailed to returns@kungfu4less.com

An RMA number and return address with return instructions will be provided within 24hours.

The customer is responsible for any shipping charges for returns and exchanges.

Our sizing chart is very general and is to be used as a reference only. We understand that people come in very different shapes and sizes and our sizing chart does not account for everyone.

Please understand that our website operates on very low margins which means we do not have the room to pay for return shipping because the customer feels the item he or she purchased does not fit well.

No refunds or exchanges are accepted for books, videos, customized items, and used or worn merchandise.

New merchandise will be accepted if returned within 30 days of delivery. There will be a 20% restocking for returns only (restocking fee does not apply to exchanges). Returns after 30 days will not be accepted.

Returned items must be in its original new condition or it will be returned at the customers expense. Uniforms that have been washed cannot be returned for any reason.

We will replace any manufactured defective items, however we must be notified immediately that item is defective.

Any shipping error made by Kungfu4less.com will be corrected at our expense.

An RMA number will be provided within 48 hours. No returns will be accepted unless RMA number is visible on return package. Return items must be in its original packaging. Please include a copy of the receipt and reason for the return, as well as your desired resolution. Returns for credit will be issued back to your credit card for the actual amount of the item(s) purchased less the 20% restocking fee, this does not including shipping charges. There will be no restocking fee for exchanges.

We will make every effort to speed up the delivery of your exchange. The customer is responsible for all reshipping charges if it is not deem Kungfu4less's fault.

Please note, the promo shipping rates does not apply with exchanges. We are actually paying for a portion of the actual shipping charges when promo shipping is selected and can only do this on the initial order

The full amount of the actual shipping charges will be charged to your credit card for exchanges.

Please allow up to 3 weeks for the return and exchange.

No Returns will be accepted on Books Videos & DVD.

California State customers will have to pay 8% sales tax on all items.

Prices are subject to change without notice. 

Items received may be slightly different than what is pictured. Manufactures like to update their products regularly and we may have an older picture displayed. Please rest assured we will always try and ship you newest version available.
- See more at: http://www.kungfu4less.com/info.html#sthash.6ZcfT4Nx.dpuf

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 1*******, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

My complaint with kungfu4less is that I asked via email and phone if the two shin guards were comparable to which they said yes. Regardless of their website description, customer service provided inaccurate information. Instead of saying they were comparable, they could have said to check their website (which they've done now). To me, this is a case of customer service not knowing their products and not being accountable for what they say and write. 

 
If you misrepresent a product or service, regardless of other available information, you should be professional, apologize for the incorrect information and make it right. Kingfu4less has done none of these. 
 
I'll add that it told the rep on the phone that the reason I was asking was because of the price difference, so the comments stating it's "ridiculous" is, well, ridiculous. In a court of law, the standard would be against what they said. And I have an email stating both shin guards are comparable. 
 
As for the chucks, the point isn't the size but that I would not have bought them had it not been for customer service stating the shin guards were comparable. I used the money I saved over the other shin guards and bought the chucks. 

I do not consider this to be an a-rated business and would caution anyone using their site. The quality of a business is determined by, among other things, accurate information and how it overcomes problems. Kungfu4less has demonstrated that they'd rather be right by their policy than right by their customer. 
 
I ask Kungfu4less to reconsider.

Regards,

**** ******



Business Response: Dear Sir,

 
Our items descriptions are very detailed and are clearly posted on the website. Now when you call an ask an agent for his opinion about an items,  is his opinion wrong,  Just because you don't share the same opinion?  If you want to get technical the 2 items are very different you can see that just looking at the item. They are made of  different materials.   This is obvious.  When your asking if the 2 items are comparable,  I am sure your asking if the 2 items would perform the same.   Both items do work the same way and only millimeters separate the thickness of the 2 items.   As a matter of fact many people prefer the cloth sparring gear over the foam dipped ones because  it is more breathable, it absorbs perpetration and the slip on design makes the item much more secure and comfortable than the the foam dipped sparring gear.  So if the agent said the  2 items are comparable taking into the account of the obvious, price and material, I cannot disagree with the agents opinion.  
 
With that being said, I will as a courtesy waive the restocking fee but you will still be responsible for the return shipping. 

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

4/10/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: i spoke to owner several times about my issue. ordered uniform belt and shoes. after about a week i got the belt and uniform. no shoes. i was never notified that my items were on back order. i waited over weekend and called monday. the owner answered he explained he had to walk out to his warehouse and see if they had a size 10.5 because 10 were out. today tuesday i call to make sure that the shoes have actually shipped. the owner starts yelling at me telling me it takes time. i explained to him that i talked to him the day before and he stated that he had to go to the warehouse and see. I asked him why is it that i had to contact you guys to find out if my item was on back orderhe starts yelling at me again saying he sent me an email. he first states that an email was sent to me on the 6th saying my shoes were on back order. i explained to him that it is irrational that a customer has to call you say they don't have all there stuff then you put it on back order and send me an email saying its on back order. my main point was he should have contacted me or put in an invoice that shoes were not shipped..he kept asking what can he do for me? what i wanted done..i replied listen to what I'm telling you is my issue: that previous to the 10th of this month i never was told my item was on back order until talking to the owner. after being yelled at on the phone for five min I asked to speak to a manager or customer service at which time i learned he was the owner? do companies typically give you no notification that an item is on back order? With this guy you can't get a word in and his story changes on the reasons as to why the item was not shipped and that a mysterious email that disappeared out of my account was sent previous to the 10th saying my shoe were on back order. to sum it up i had two questions for him 1. did my item ship 2. why do i as a customer have to call you back to find out my order is on back order? should there not be an email or packing slip? this guy needs angermngt

Desired Settlement: refund the credit card used as soon as possible.start to utilize your customer service reps. they are an asset.fyi: if i did not have class to teach tomorrow i would send back my entire order, i was planning on using this vendor fro my school but no more!

Business Response: I don't know why this customer is filing a complaint. This issue was resolved before the complaint was filed.  Customer called late Monday afternoon on March 10th to inform us that he received his order but that 1 item was not in the box (shoes).   I apologized and told him and told him that we would ship another pair out to him at no charge. For some reason he decided to call us back the very next day on 3/11 the next morning and complain again about the same issue.  I remembered his call from the day before and reminded him that we had already came to a resolution on this matter and that another pair of shoes were going to be sent to him.  He kept ranting about why the shoes were not sent and demanding a new tracking number.  I told him that him we put in a new order for the shoes only yesterday afternoon and that not enough time was given to reship the shoe.  He kept demanding to know why he wasn't notified that the shoes were not sent and that he wanted to get a tracking number.  This went on for like 10 minutes and I finally decided it would be best to just cancel the shoe and refund his money which was done immediately.  This seem to upset him even more.  He started a series of crank calling the office and hanging up. I have the phone records to prove this. He then started emailing our customer service department and bad mouthing me and the company.  I also have emails to show this as well.  

 
In short.  He has already received a full credit for the missing item.  I offered to reship him the shoe and no charge but he was not happy with that so I issued a full credit.  I don't know what else we could have done.  We are all human and mistakes happen.  When they do, we are always quick to correct it which we have done here.  
 
 
The issue was resolved the same day and we emailed him proof of credit for his records with we also have a record of.  Time stamp on refund was 11:34AM on March 11. 
 
Payment ******************* **** ****** ********* ****** **** ***** * *** ** ** ***** **** *** ***** ** **** *** **** * ***** ****** ******* ***** ******** ***** **** *** ** *****

> 2014 Mar 11 11:34: Marked Cancelled; reason given: Could not be fulfilled refund issued $23.95

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

5/22/2013 Delivery Issues