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San Diego, Orange and Imperial Counties

BBB Accredited Business since

Hire A Helper LLC

Additional Locations

Phone: (800) 995-5003 Fax: (858) 724-1805 PO Box 5829 , Oceanside, CA 92052


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This company offers an online marketplace where consumers can view information and set up reservations with moving labor companies throughout the U.S.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Hire A Helper LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Hire A Helper LLC include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 3 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Hire A Helper LLC
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 2

Additional Information

BBB file opened: September 29, 2009 Business started: 07/25/2006 in CA Business incorporated: 07/25/2006 in CA
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Mike Glanz, Owner
Contact Information
Principal: Mr. Mike Glanz, Owner
Business Category

Internet Services Moving Services - Labor & Materials Moving Assistance - Packing, Unpacking, Organizing

Method(s) of Payment
All major credit cards
Alternate Business Names
HireAHelper LLC

Additional Locations

  • 4083 Oceanside Blvd #G

    Oceanside, CA 92056 (800) 995-5003

  • PO Box 5829

    Oceanside, CA 92052

  • 1

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Complaint Detail(s)

7/23/2014 Advertising/Sales Issues | Read Complaint Details

Additional Notes

Complaint: I called to cancel an order for movers about 24 and a half hours before the time slated for the move, but the company charged me a $40 cancellation fee because apparently they go by California time when it suits them. The company requires 24 hours notice, and the move was scheduled to start at 2 p.m. my time, which would be 3 p.m. their time, so I should have been able to cancel the order until 2 p.m. my time and 3 p.m. their time. Instead, when I called at 1:36 p.m. my time, the person on the phone told me the company would chage me $40 anyway. What's also sleazy is that the company representative did not directly say there was a $40 cancellation fee. He said I would be refunded roughly $275 for the cost of the move. If I hadn't been paying attention to how much I had agreed to pay, I would not have been aware of the fee.

Desired Settlement: I would like a credit card refund for the amount of the cancellation fee, $40.

Business Response: Our apologies, this customer Ms ***** is 100% correct, she canceled her order 24 hours and 23 min in advance and should not have been charged a fee. After reviewing the call it sounds like our (newer) rep that she spoke to was confused about what the local time was for her, (she was in Texas, our office is in CA.) Ideally this issue would have been escalated to a supervisor and taken care of right then rather then handled through the BBB and we are taking steps to keep something like this from happening in the future.

The full amount she was charged should be posting back to her card within 5-7 business days, Sorry again for the confusion.
**** *******

Consumer Response:


Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  The business has already refunded the money, so I consider this complaint resolved. I thank them very much for taking care of this so quickly.


******** *****

BBB's Final Determination: Consumer accepted resolution offered by the business.

12/5/2013 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Hire-A-Helper was contacted and contracted to do a move for us- in regards to medical equipment that was being shipped for a medical mission for crippled children. The time was set and acknowledged by all parties. A shipping containment unit was coordinated with the move to be exactly at 12:00. When the time came, no movers were here. We called and was told that they would be there soon. The movers didn't show - we ended up doing the move ourselves because the containment unit had to be en route to Honduras. The movers showed up 5 hours later - at 5:00pm. I was told that my credit card would be credited back. I am still waiting for that to fact i'm fearful that the credit card information has been passed along to unscrupulous individuals.

Desired Settlement: please credit back my credit card and ensure that the information along with it is destroyed

Business Response: Dr **** contacted us about the refund as well and it was sent at the time, please see the attached receipt.

We are very sorry that the movers were so unacceptably late. If a company does not show up we are able to help arrange a replacement but in this situation it would have been about 2 hrs before the second group could arrive. Dr **** was on a tight schedule and unfortunately that did not work for him so he asked that we cancel his order and refund him.
As we discussed the company he hired is required to pay him a cancellation fee for the inconvenience, we will remain in contact with him and them about that.
**** *******

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

1/24/2013 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: My daughter is moving from *******, *** and needed help moving her things to a uhaul. A month ago I booked hire a helper and paid them $200.00 for this service. At ten o'clock this morning the help was scheduled to come, ten minutes before the arrival time they called and cancelled. Upset I called hire a helper and they said they would have another company to come help between 11-12. We waited three hours and at 1:00 I called them again, that company cancelled! My driver left because it is a 15 hour drive and nothing had been moved to the truck. This is the most unprofessional company I have ever worked with! No regard for the mess we were left with, he said give me an hour and ill try to find someone! Really?? Horrible customer service. We are still stuck with no help.

Desired Settlement: I need my money back but also the time I wasted waiting for them and they never sent help. I've never had a problem booking help to move. This is the only company that did this. We still have nobody to load this truck! I had to wait until tomorrow to get help. I'm hoping they show up! Another day for the truck rental, I lost my driver, it is beyond a refund. I'm hoping you can help me.

Business Response: Ms ****** contacted us earlier today with her complaints about *** ****** and we are very sorry that they flaked on her. We have already issued her a full refund since the service did not take place. We also told her that we can either arrange for alternate help to come out and HireAHelper will pay for it, or we will send her a check equal to what it would have cost for the alternate help ($195.) The email stating that is attached and the offer remains open. Ms ****** can either reply directly to that email or contact us through the BBB to confirm this compensation, the only thing we need is the address to send the check to.

**** *******
Operations Manager

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved