Business ProfileforAdvanced Reservation Systems Inc

We tried to buy tickets for a theme park in Hollywood CA - The booking process was fine and we use our normal credit card. The charge went thru but we received an email stating that a fraud was detected and that our we would get a refund and no tickets. This sounds a very shady company lurking people with cheaper tickets for theme parks and not providing the required service.I wish I could have read the review on this site before as we do not seem to be the only ones experiencing the issue.This company should first question themselves and ask if they are a fraud before telling us that our transaction is fraudulent.The cherry on top of the cake... they are lecturing you over the phone or by email to go and buy the tickets from the park directly.Here is the email we have received:--------------------------------------------------Hello, Thank you for your recent booking through our service. At this time your order has been detected as potentially fraudulent by our ******************************* In order to safeguard both your credit card and our company from fraud we have cancelled this order and refunded the payment. The funds will be refunded by our company and should be posted back to your account within 5-7 business days. If you still require tickets, you will need to purchase them from the park directly.Regards,--------------------------------------------------

Thank you for your inquiry about your recent purchase. We value the business and regret that your order met some fraud patterns determined with the aRes Travel fraud system. Reviewing the notes on your order, it looks like the order went through and was voided within an hour and a half. Since it was voided, there was never a complete charge on your credit card and you should have seen this hold for the amount in question removed within the next 1-2 business days. If this is not the case, we suggest you reach out to your bank to release the hold. aRes Travel is a well established online company selling tickets online for attractions in ******************* as well as nationwide. We understand this is not the ideal outcome for your purchase and hope you will accept our sincere apology for the outcome of your order with aRes Travel.