BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company offers fasting retreats.
Request a Quote
A BBB Accredited Business since
BBB has determined that A-1 Fasting Retreat meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for A-1 Fasting Retreat include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Type of Entity
Business ManagementMrs. Millan Chessman, Owner
Number of Employees
Health & Diet Products - Retail
Alternate Business NamesMillan Chessman Millan's Home Colon Cleansing
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
Read Complaint Details
Complaint: I booked for a cleanse by email; mentioned what date I picked Dec. 29th, received an email from her stating that a Doctor from S. Africa wanted that date. I sent $500 to hold the spot. She changed the date by sending me an email saying the next one was on Jan. 2nd. I emailed saying I could not do that date as I did not book off that time from work. I could do something in mid-March because I work for the ****** ***** and follow their calendar. She emailed saying I had cancelled and her policy was $200 for cancellation. She does not have this policy stated anywhere on her website as of this date and she may be changing that now. I did not cancel; I wanted my money held for a future date which we could agree on. She refused and is sending back $300.00. I am frustrated as this is not the solution I was looking for. I genuinely thought she would just hold the money while we figured out which date I could come. I sent her an email that I didn't like her business practices and still wanted a future date. We actually spoke on the phone and it went well; we were to discuss dates but her partner saw the emails and advised against taking me for any dates. I did threaten to contact BBB so can understand their reaction. However, I want my full money back because there is nothing on the site saying there is a cancellation policy and because she did not honor my original chosen date and instead gave my spot away to a doctor.
Desired Settlement: I would like either my full $500 US back or I am considered for a date suitable to the both of us and the money is put toward the cost of the cleanse.
she received all of her deposit back in December 22, 2011 check #**** amount of $200.00, and check #**** amount of $300.00 dated 12/22/11. according to the website www.coloniccleanse.com, it states DEPOSIT NON REFUNDABLE. her statement is INCORRECT. ****** ********
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Thank you for efforts in resolving this situation. This is my response to coloniccleanse.com response.
My point is I did not cancel; she moved me from my choice of date which was Dec. 29th. I have email to prove this. When she moved me I said I could not use that date because I had applied for holiday time only for the date I chose. I tried to come up with a resolution by suggesting that I could come in March. It was then she sent an email stating that I had cancelled and that she would withold the $200.
It would seem clear to any other business that if someone send $500 at Christmas time which was $300 more than a deposit that they are pretty serious about coming. I also have email telling her that I would be sending in the balance so to get an email out of the blue that I had cancelled was something of a surprise.
Because I did not cancel the original date and she did and because we were still emailing each other about other dates I was led to believe that I was still in a contractual situation with this business. Getting a note out of the blue was definitely not expected. For these reasons, I want all of my money back. If her business site says 'cancellation fee $200" thats well and good but in fact I did not cancel my Dec. 29th date at any point in time. the email exchanges we had leads me to believe that she also believed that some accommodation could be made because she offered other dates; none of which I had booked time off work.
Thank you for your efforts.
***** ****** *****
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.