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San Diego, Orange and Imperial Counties
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Description

This company offers 24 hour disaster clean-up and construction, mold remediation.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Superior Flood Restoration Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Superior Flood Restoration Inc include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 3 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

1 Customer Review on Superior Flood Restoration Inc
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

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BBB file opened: September 20, 2002 Business started: 06/13/2000 in CA Business incorporated: 12/30/2004 in CA
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractors State License Board
9821 Business Park Drive, Sacramento CA 95827
http://www.cslb.ca.gov
Phone Number: (800) 321-2752
The license number is 780181.

Type of Entity

Corporation

Business Management
Mr. Gabriel J Prieto, President
Contact Information
Principal: Mr. Gabriel J Prieto, President
Number of Employees

3

Business Category

Fire & Water Damage Restoration Mold & Mildew Inspection/Removal/Remediation Water Damage Restoration Tile & Grout Cleaning Tile Sales Floors - Hardwood Air Duct Cleaning Contractors - Flooring Contractors - General Electricians Floor Coverings & Installation Carpet & Rug Cleaners

Method(s) of Payment
All major credit cards
BBB Program Participation

BBB Yellow Pages

Industry Tips
Contractors

Additional Locations

  • 3135 Roosevelt St

    Carlsbad, CA 92008 (800) 567-7756 (760) 434-4555

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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Industry Tips

Discount CouponsX

Discount Coupons for Superior Flood Restoration Inc

Discount: 10% off mold restoration and flood damage.

This company offers 24 hour disaster clean-up and construction, mold remediation.

To receive discount, contact (760) 929-1300 or print out this BBB Discount Offer and bring it with you.

This BBB Discount Offer is not valid in conjunction with any other discount, offer, special or promotion.
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BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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Additional Phone Numbers

  • (800) 567-7756(Phone)
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Complaint Detail(s)

5/24/2013 Problems with Product/Service | Complaint Details Unavailable
9/21/2012 Problems with Product/Service | Complaint Details Unavailable
2/6/2012 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Superior Restoration was called in when the condo where I live flooded up. They came in an dried down the place and repaired it. They send my an invoice for repairs they did not perform, equipment they did not installed and bogus work hours. The insurance company send me a check for more than what Superior Restoration was supposed to get paid but Sup. Rest. agreed to cash the check and reimburse me for the difference which they never didI would consider what they did as fraud since they invoiced me for something that never happened.

Desired Settlement: Reimburse me for the agreed upon amount.

Business Response:

I wanted to take a few moments to respond to your complaint with the Better Business Bureau,

and perhaps provide you with some clarity on the situation.

We realize having a flood in your home can be very traumatic and stressful, and we try our

hardest to make the situation easier and go as smoothly as possible. We were called out to your

home because your neighbor, ***** ******* had a flood that in turn affected your home. Mr.

*******'s insurance company was ******** Insurance. We were in constant communication with

******'s Insurance throughout the whole process of mitigation and reconstruction, as we are

with all insurance claims.

**** **** of ******'s Insurance, and the adjuster assigned to your claim received both our

water mitigation estimate, as well as our reconstruction estimate. He also received photos of the

affected areas in your home. For your convenience, I have enclosed one of those photos with

this letter. **** **** also prepared his own estimates. We agreed to accept the amount totaled

on the adjusters scope of work, which was $696.05 less than what our original billing came to.

As for your claim that we didn't perform any work, or place any equipment in your bathroom, as

you can see from the photo enclosed, there was base trim and toe kick removed, as well as

equipment in the bathroom. All these things are billable items which were included in our

estimates.

When I spoke to **** **** on November 11 th, he told me he would be issuing payment in the

form of a two-party check naming Superior Restoration on the check. We tried to make contact

with you on several occasions to collect the payment. We had a hard time getting a hold of you

and our phone calls were not returned. I finally got a hold of you on December 15th, at which

time we spoke about the billings in the bathroom. I explained to you that we did perform some

work in your bathroom and I also explained that we settled on less than our original billings

which would more than compensate for any work you felt we didn't perform in the bathroom, as

the work in the bathroom didn't even total that amount. I also explained that if there were things

we didn't do but billed for, then that money would be reimbursed to the insurance company, as

they were the ones who issued payment. You would not be entitled to a payment due to the fact

it is the insurance company's money. However, like I said before, we settled on an amount with

the insurance company who had the photos of the work performed in their possession.

 

On December 29, we were called out by Mr. ******* to pick up his payment. We asked our

technician to try contacting you as well since we had been unsuccessful in making contact with

you. At that time the technician explained to you that if there was any disputable amount in the

estimates, the money would be returned to the insurance company. I also wanted to address the complaint of "bogus work hours" on our estimates. I know ********* estimates can be difficult to understand. However, there is an industry standard among contractors and insurance companies. Hours are billed based on the amount of equipment placed in the home, multiplied by how many service calls were performed. This isn't explained on the estimate because it is something understood in this industry. However, again, we settled with *******'s Insurance, which they paid out based on what they felt to be a fair amount for the scope of work.

 

I apologize for any confusion in this process. I truly hope that this letter provides you with some

clarity on the situation. If you have any further questions or concerns, please feel free to contact

our office.

Sincerely,

 

******** ****

Administrative Assistant

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

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