BBB Accredited Business since
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This company offers specializes in full dentistry, including implants and cosmetic surgery.
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A BBB Accredited Business since
BBB has determined that Sunny Smiles Dental Associates meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Sunny Smiles Dental Associates include:
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Dental Board of California
2005 Evergreen St #1550, Sacramento CA 95815
Phone Number: (916) 263-2300
Fax Number: (916) 263-2140
The license number is 58331.
Type of Entity
Business ManagementDr. Niknam Refahi DDS, President
Number of Employees
Dentists Dentist - Orthodontist Dentistry - Cosmetic Dentist - Dental Surgery Dentist - Dental Implants
Alternate Business NamesRefahi DDS Professional Corp
3737 Moraga Ave #B311
San Diego, CA 92117 (858) 483-3384 Directions
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: SO MY INSURANCE COMPANY ***** REFERRED ME TO THIS DENTIST. WHEN I WENT TO MY FIRST VISIT TO RECIEVE A CLEANING AND XRAYS, (THAT SHOULD HAVE BEEN FREE BECAUSE OF MY INSURANCE) THEY ASKED ME TO PAY $75 BECAUSE IT WAS SUPPOSEDLY NOT COVERED. SO I PAID THE AMOUNT AND CONTACTED MY INSURANCE A COUPLE DAYS LATER TO MAKE SURE THAT IT WASN'T COVERED, AND THEY STATED IT WAS. SO REALLY IRRITATED I CALLED THE DENTAL OFFICE AND THE SECRETARY SAID TAHT THE REASON I WAS CHARGED IS BECAUSE THEY PREFORMED A DEBRIMENT WHICH WAS A PRE-CLEANING TO MY DEEP CLEANING AND NOT A REGULAR CLEANING. WHEN I CONFROTED HER AND TOLD HER THAT SHE WAS THE ONE THAT TOLD ME THAT MY INSURANCE DID NOT COVER THE CLEANING AND I WAS NEVER TOLD ANYTHING ABOUT HTHIS DEBRIMENT THING SHE STATED THAT IT WAS HER JOB TO TELL ME THAT IT WAS A DEBRIMENT AND SINCE SHE DIDN'T THAT SHE WOULD HAVE TO PAY THE $75 OUT OF HER OWN POCKET. I TOLD HER THAT I DON'T BELIEVE IT COMES OUT OF YOUR PAY BUT REGARDLESS I WOULD LIKE MY REFUND. SHE STATED THAT SHE WOULD HAVE THE DENTIST CALL ME TO CLEAR IT UP. I WAITED A FEW DAYS AND TO NO SHOCK HE NEVER CALLED. I CALLED BACK ATLEAST A DOZEN TIMES AND EVERY TIME HE WAS BUSY OR I WAS PUT ON HOLD FOR HOURS. LONG STORY SHORT THEY SCAMMED ME FOR THE $75. I THEN FILED A COMPLAINT WITH *****, AND THEY FORWARDED IT TO THE DENTIST. I THEN RECIEVED A COPY OF THE COMPLAINT WITH HIS COMMENTS ON IT STATING THAT THEY INFORMED ME OF THE CHARGES AND THEY NEEDED NO WRITTEN AUTHORIZATION TO PERFORM THE WORK OR KEEP COPIES IN MY FILE AND THE COST WAS ONLY $60, THEN WENT ON TO SAY THAT I MISSED MY NEXT SCHEDULED APPT (WHICH I NEVER ASKED FOR OR SETUP SO THATS ALL NEW NEWS TO ME) AND THAT THEY CHARGE $$100 AN HOUR AND MY APPT WOULD HAVE BEEN AN HOUR AND A HALF SO I OWE THEM ANOTHER $75. (REALLY RIDICULOUS) BUT AS A KIND GESTURE THEY WERE GONNA WAVE THE OTHER $75 DOLLARS AND CALL IT EVEN. THERE SO SMART THAT IN THERE COMMENTS THEY STATED IT COST $60 FOR THE DEBRIMENT BUT I HAD PAID THEM $75 AND I HAVE THE RECIPT TO PROVE IT. THE NAME OF THE IS DENTIST ****** ******
Desired Settlement: I WOULD LIKE MY MONEY BACK AND AN APOLOGY AND NOT TO LET THEM DO THIS TO ANYONE ELSE.....THANK YOU
To Whom It May Concern,
Please be advised that the issue brought to our attention on 11/18/2011 was resolved and patient was withdrawn his complaint accordingly. We spoke with the patient and explained the charges that was incurred on his previous visit and patient understood. As a courtesy, we have refunded the patient $75.
Please do not hesitate to contact us for any further questions.
*** ****** ******
AFTER CONTACTING YOU I HAVE RECIEVED MY REFUND OF $75...THANK YOU FOR ALL OF YOUR HELP....YOUR A FANTASTIC COMPANY.
HAPPY HOLIDAYS****** *****
BBB's Final Determination: Consumer accepted resolution offered by the business.