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San Diego, Orange and Imperial Counties

BBB Accredited Business since

Sunny Smiles Dental Associates

Phone: (858) 483-3384 Fax: (858) 368-8566 3737 Moraga Ave #B311, San Diego, CA 92117 http://www.yourSDdentist.com

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Description

This company offers specializes in full dentistry, including implants and cosmetic surgery.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Sunny Smiles Dental Associates meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Sunny Smiles Dental Associates include:

  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Sunny Smiles Dental Associates
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: August 15, 2010 Business started: 06/16/2009 in CA Business incorporated: 06/25/2009 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Dental Board of California
2005 Evergreen St #1550, Sacramento CA 95815
http://www.dbc.ca.gov
Phone Number: (916) 263-2300
Fax Number: (916) 263-2140
dentalboard@dca.ca.gov
The license number is 58331.

Type of Entity

Corporation

Business Management
Dr. Niknam Refahi DDS, President
Contact Information
Principal: Dr. Niknam Refahi DDS, President
Number of Employees

3

Business Category

Dentists Dentist - Orthodontist Dentistry - Cosmetic Dentist - Dental Surgery Dentist - Dental Implants

Alternate Business Names
Refahi DDS Professional Corp

Additional Locations

  • 3737 Moraga Ave #B311

    San Diego, CA 92117 (858) 483-3384

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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

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Complaint Detail(s)

12/2/2011 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: SO MY INSURANCE COMPANY ***** REFERRED ME TO THIS DENTIST. WHEN I WENT TO MY FIRST VISIT TO RECIEVE A CLEANING AND XRAYS, (THAT SHOULD HAVE BEEN FREE BECAUSE OF MY INSURANCE) THEY ASKED ME TO PAY $75 BECAUSE IT WAS SUPPOSEDLY NOT COVERED. SO I PAID THE AMOUNT AND CONTACTED MY INSURANCE A COUPLE DAYS LATER TO MAKE SURE THAT IT WASN'T COVERED, AND THEY STATED IT WAS. SO REALLY IRRITATED I CALLED THE DENTAL OFFICE AND THE SECRETARY SAID TAHT THE REASON I WAS CHARGED IS BECAUSE THEY PREFORMED A DEBRIMENT WHICH WAS A PRE-CLEANING TO MY DEEP CLEANING AND NOT A REGULAR CLEANING. WHEN I CONFROTED HER AND TOLD HER THAT SHE WAS THE ONE THAT TOLD ME THAT MY INSURANCE DID NOT COVER THE CLEANING AND I WAS NEVER TOLD ANYTHING ABOUT HTHIS DEBRIMENT THING SHE STATED THAT IT WAS HER JOB TO TELL ME THAT IT WAS A DEBRIMENT AND SINCE SHE DIDN'T THAT SHE WOULD HAVE TO PAY THE $75 OUT OF HER OWN POCKET. I TOLD HER THAT I DON'T BELIEVE IT COMES OUT OF YOUR PAY BUT REGARDLESS I WOULD LIKE MY REFUND. SHE STATED THAT SHE WOULD HAVE THE DENTIST CALL ME TO CLEAR IT UP. I WAITED A FEW DAYS AND TO NO SHOCK HE NEVER CALLED. I CALLED BACK ATLEAST A DOZEN TIMES AND EVERY TIME HE WAS BUSY OR I WAS PUT ON HOLD FOR HOURS. LONG STORY SHORT THEY SCAMMED ME FOR THE $75. I THEN FILED A COMPLAINT WITH *****, AND THEY FORWARDED IT TO THE DENTIST. I THEN RECIEVED A COPY OF THE COMPLAINT WITH HIS COMMENTS ON IT STATING THAT THEY INFORMED ME OF THE CHARGES AND THEY NEEDED NO WRITTEN AUTHORIZATION TO PERFORM THE WORK OR KEEP COPIES IN MY FILE AND THE COST WAS ONLY $60, THEN WENT ON TO SAY THAT I MISSED MY NEXT SCHEDULED APPT (WHICH I NEVER ASKED FOR OR SETUP SO THATS ALL NEW NEWS TO ME) AND THAT THEY CHARGE $$100 AN HOUR AND MY APPT WOULD HAVE BEEN AN HOUR AND A HALF SO I OWE THEM ANOTHER $75. (REALLY RIDICULOUS) BUT AS A KIND GESTURE THEY WERE GONNA WAVE THE OTHER $75 DOLLARS AND CALL IT EVEN. THERE SO SMART THAT IN THERE COMMENTS THEY STATED IT COST $60 FOR THE DEBRIMENT BUT I HAD PAID THEM $75 AND I HAVE THE RECIPT TO PROVE IT. THE NAME OF THE IS DENTIST ****** ******

Desired Settlement: I WOULD LIKE MY MONEY BACK AND AN APOLOGY AND NOT TO LET THEM DO THIS TO ANYONE ELSE.....THANK YOU

Business Response:

To Whom It May Concern,
Complaint ID # *******
 

Please be advised that the issue brought to our attention on 11/18/2011 was resolved and patient was withdrawn his complaint accordingly. We spoke with the patient and explained the charges that was incurred on his previous visit and patient understood. As a courtesy, we have refunded the patient $75.

 

Please do not hesitate to contact us for any further questions.

 

 

Thank you,

 

*** ****** ******

Consumer Response:

AFTER CONTACTING YOU I HAVE RECIEVED MY REFUND OF $75...THANK YOU FOR ALL OF YOUR HELP....YOUR A FANTASTIC COMPANY.

HAPPY HOLIDAYS

****** *****

 

 

 

BBB's Final Determination: Consumer accepted resolution offered by the business.