BBB Accredited Business since
View BBB Rating for San Diego County Credit Union's headquarters.
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This company offers credit union.
A BBB Accredited Business since
BBB has determined that San Diego County Credit Union meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
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BBB Complaint Information
Find aggregate BBB complaint information for San Diego County Credit Union. BBB of San Diego has the full report as that BBB handles all complaints for San Diego County Credit Union.
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Department of Financial Institutions
7575 Metropolitan Drive #108, San Diego CA 92108
Phone Number: (619) 682-7227
The license number is 9530211.
Type of Entity
Business ManagementMr. Shaun Copans, Community Relations Manager Ms. Teresa Halleck, President/CEO
Number of Employees
Alternate Business NamesSD County Credit Union SDCCU
Industry TipsFinancial Industry
3366 N Torrey Pines Ct #100
La Jolla, CA 92037 (858) 453-2112 (877) 732-2848 Directions
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Additional Phone Numbers
- (858) 453-2112(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: I did a SDCCU shared secured loan program on automatic transfer to help build credit. They said and still say when you call if in the event your account is closed, the remaining balance would be refunded. Not only did they not automatically transfer the payments, and return them to my savings like they said, they transferred payments late to pay the loan only which made me have late fees when it was their responsibility to automatically transfer the payments! I have contacted nearly every person in the organization and they all give me the run around and say those funds do not belong to me now but when you call up the loan department and have them explain it like you are new, they promise you in the event that your account is closed for some reason, you get the remainder back. In my opinion it appears they completely contradict what they say within the organization from one department to the next. I have been trying to deal with them directly for 2 years regarding this issue. I've been hung up on many times. I had to fight to even get the transaction records. I am filing this complaint in hopes of resolving this issue.
Desired Settlement: I want my original shared secured loan returned as promised, my $50 account deposit refunded, refunded late fees I was charged for them not transferring the payments on the secured loan automatically like they promised, and I would like additional compensation for damaging my credit rating as well.
Please see the attached response for consumer complaint #*******.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved