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In San Diego, Orange and Imperial Counties
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Description

This company offers complete financial services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that California Coast Credit Union meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for California Coast Credit Union include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on California Coast Credit Union
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: May 13, 2005 Business started: 04/13/1929 in CA
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Financial Institutions
7575 Metropolitan Drive #108, San Diego CA 92108
http://www.dfi.ca.gov
Phone Number: (619) 682-7227
The license number is 9530215.

Type of Entity

Charity/NonProfit

Business Management
Ms. Rene Mckee, Vice President, Marketing and Community Relations Mr. Kevin Landel, Officer
Contact Information
Customer Contact: Ms. Diane Fuller, Administrative Assistant
Principal: Ms. Rene Mckee, Vice President, Marketing and Community Relations
Related Businesses
California Coast Credit Union California Coast Credit Union California Coast Credit Union California Coast Credit Union California Coast Credit Union California Coast Credit Union California Coast Credit Union California Coast Credit Union California Coast Credit Union California Coast Credit Union California Coast Credit Union California Coast Credit Union California Coast Credit Union California Coast Credit Union California Coast Credit Union California Coast Credit Union
Number of Employees

1

Business Category

Credit Unions

Industry Tips
Financial Industry

Additional Locations

  • 386 E H St #213

    Chula Vista, CA 91910 (877) 495-1600 (858) 495-1600

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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Additional Phone Numbers

  • (858) 495-1600(Phone)
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Additional Email Addresses

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Complaint Detail(s)

11/6/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: There are 2 accounts on my credit bureau reports that don't belong there.

Desired Settlement: Please remove all accounts numbered ****** from my credit reports, they do not belong to me.

Business Response:

The Better Business Bureau

5050 Murphy Canyon, Suite 110
San Diego, CA 92123

Re: Complaint-**** ********* ** *******

Dear Ms. *****,

This letter is written in response to your correspondence received 10/23/2013, concerning the above
referenced complaint requesting to have all accounts removed from his credit reports. The complaint
alleges that the accounts do not belong to the member.

On February 21, 2013 the first loan was opened in the amount of $40,000. All documentation required to
support a real estate loan was obtained from the member including a Statement of Identification where the
member Drivers License and Social Security card were presented to a Registered Notary Public. During
the loan origination process the member provided required documentation to support a name change due
to a change of marital status.

In early April 20 13, the member contacted the credit union requesting that we increase the loan amount.
We explained that a new loan must be originated and the old loan paid off, the new loan funded on May 11 , 2013. He was vested on title with his new married name.

In August of 2013, the member sold the property and the loan was paid off. I will note that there were
several transactions on both loans including several loan payments. It is also noted that we have
correspondence in file that was sent to us from the same email that is listed as customer contact
information on the complaint that the member has submitted to the Better Business Bureau.

All activity and transactions on the account have been reviewed to ensure that our member was identified
and that the loan is reporting to the credit reporting agencies in accordance with established protocols.
We regret that we are unable to make the requested adjustment of the reporting of these accounts to the
credit bureaus. This decline is in all fairness to our members to ensure the accuracy and integrity of the
information that is provided to the credit reporting agencies by California Coast Credit union.

Sincerely,

********* **

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

7/11/2012 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have been trying to coordinate a time for me to sign paperwork on a loan for a car for quite some time now. I've had the flu and told them I wasn't feeling well and on top of the that, I work graveyard shifts and can't stay up passed 9:00am. Constantly they told me that I have to make an appoointment to come in and sign and many times no one would get back to me. Last week I attempted yet again to come in and sign the paperwork, they said AGAIN that they will have, "someone call me" and AGAIN by the time they called it was at 1:00pm and I had been asleep since 9:00. I'd tired of this run around. I call them all the time right when they open and they never accomodate me. Why didn't they have any sympathy when I told them I had the flu, why dont they have any sympathy to set something up while I'm still up. I've told them again and again, "I need to come in immediately and sign" and they always tell, "we'll have someone call you back." I'm tired of it.

Desired Settlement: I need them to accomdate me. What's wrong with them.

Business Response:

RE: Complaint ID **************** ********

Dear Ms. ******:

This letter is response to Ms. ********'s complaint received on May 23, 2012.

We are happy to report that the situation has been resolved. Ms. ******** was able to arrange an appointment that fit her schedule and our hours of operation. She signed her auto loan documents on May 24, 2012.

Sincerely,

***** ** ******

Senior Administrative Assistant

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

This does not address the bigger issues of accomodating someone who is ill and not able to come in. Typical narrowmindedness and conformity of representatives not to want to correct the problem.

I will complain about this until it is fixed.

 

Regards,

***** ********

Business Response:

RE: Complaint ID *******

********* ********

Dear Ms. ******,

This letter is in response to Ms. ********'s second BBB complaint received on June 18, 2012.

We apologize for Ms. ********'s frustration regarding obtaining an appointment outside our normal business hours. We have reminded staff that loan documents may be signed by mail if all other necessary documentation has been received from the member.

The credit union attempted to make reasonable accommodations to Ms. ********'s situation as evidenced by 22 phone contacts with credit union representatives. We are sorry these efforts did not meet her needs.

 

Regards,

***** ** ****** 

Senior Administrative Assistant

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

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