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Business ProfileforMonterey Financial Services LLC
Additional business information
The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.
On April 13, 2022, Monterey Financial Services LLC entered into an Assurance of Discontinuance with the Massachusetts Attorney General's Office. The Assurance settles allegations that the business purchased and collected on leases for dogs. The business agreed to stop collecting on any active leases involving dogs in Massachusetts and transfer full ownership of the dogs to the consumers. The business agreed to cancel any outstanding amount owed on the leases, totaling approximately $700,000, pay $175,000 in restitution, and $50,000 in administrative penalties. The Assurance of Discontinuance was for settlement purposes only and Monterey denies that it engaged in any unlawful conduct or violated any law.
On April 13, 2022, the business also entered into a Consent Order with the Massachusetts Commissioner of Banks Debt Collector Licensing. The Order settles allegations that the business engaged in debt collecting and servicing purported lease agreements, which the Division alleges are in fact retail installment sale agreements on behalf of unlicensed sales finance companies. The business agrees to Cease and Desist the allegations mentioned above, pay an administrative penalty in the amount of $75,000, and distribute $175,000 to affected consumers on a pro-rata basis. The business agreed to pay $35,000 to certain Massachusetts consumers that were charged payment convenience fees. The Consent Order was for settlement purposes only and Monterey denies that it engaged in any unlawful conduct or violated any law.
This action is final.
Click here for the Assurance of Discontinuance with the Massachusetts Attorney General's Office.
Click here for the Consent Order with the Massachusetts Commissioner of Banks.
At-a-glance
Customer Complaints
69 complaints closed in last 3 years
37 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Business Details
This is a multi-location business.
- Location of This Business
- 4095 Avenida De La Plata, Oceanside, CA 92056-5802
- BBB File Opened:
- 2/4/1994
- Years in Business:
- 34
- Business Started:
- 8/17/1989
- Business Incorporated:
- 10/5/2015
- Accredited Since:
- 5/8/2000
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Monterey Loan Servicing
- Monterey Collection Services
- Monterey Billing Services
- Business Management
- Mr. Shaun Lucas, President/CEO
- Mr. Jeff Smith, Collections Manager
- Mr. Nate Lucas, Vice President of Operations
- Mr. John Owens, Executive Vice President
- Ms. Lisa Pruitt, Vice President, Support & Compliance
- Ms. Amelia Klobchar, Employee Development Manager
- Ms. Stephanie Guffanti, Collections Manager
- Ms. Desiree Turner, Compliance Paralegal
- Ms. Vanessa Moreno, Servicing Supervisor
- Ms. Jessica Hernandez, Servicing Supervisor
- Contact Information
Principal
- Mr. Shaun Lucas, President/CEO
- Mr. Nate Lucas, Vice President of Operations
- Mr. John Owens, Executive Vice President
- Ms. Amelia Klobchar, Employee Development Manager
- Ms. Jessica Hernandez, Servicing Supervisor
Customer Contact
- Mr. Jeff Smith, Collections Manager
- Mr. Nate Lucas, Vice President of Operations
- Mr. John Owens, Executive Vice President
- Ms. Belen Delatorre, Senior Manager of Business Intelligence
- Ms. Erin Crew, Servicing Manager
- Ms. Amelia Klobchar, Employee Development Manager
- Ms. Desiree Turner, Compliance Paralegal
- Additional Contact Information
Fax Numbers
- (760) 639-3501Primary Fax
Phone Numbers
- (800) 456-2225Other Phone
- (877) 399-6374Other Phone
Email Addresses
- Primary
- (760) 639-3501
Customer Complaints
69 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
01/22/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Customer Reviews
939 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
KC C
04/14/2024
Monterey Financial Services LLC Response
04/15/2024
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