Electropedic Adjustable Beds
Phone: (858) 560-6446 Fax: (858) 560-6445 View Additional Phone Numbers 8055 Clairemont Mesa Blvd #101, San Diego, CA 92111 ! BBB Business Review on Electropedic Adjustable Beds is being Updated by BBB!
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This company offers electric adjustable beds and standard beds.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- This business has no rating at this time because BBB file information is being reviewed and/or updated.
8055 Clairemont Mesa Blvd #101
San Diego, CA 92111 (800) 227-1265 (858) 560-6446 Directions
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Additional Phone Numbers
- (800) 227-1265(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB's Business Review on this business is currently being updated. Therefore BBB cannot provide you with any information at this time.
Read Complaint Details
Complaint: On March 27, I mailed a check of $1,795.00 for the purchase of a Firm Full XL mattress described as "Organic Nature Latex Collection", with a vague expected delivery from 3-4 weeks. Unfortunately, after numerous telephone calls leaving messages on their answering machine requesting they contact me, I was confronted with absolute silence. No calls were returned, a behavior I consider very rude. I can only guess Electropedic is or nearly is bankrupt. I would like to add I relied upon the excellent rating dispensed by the BBB, and the fact they were in business since 1964.
Desired Settlement: I would like to receive the item purchased as described above, or preferably a refund for the amount of $1795 they have since April 2, 2012, the date my check cleared the bank
BBB's Final Determination: Business resolved the complaint issues, but not within BBB's timeframe. The complainant did not acknowledged acceptance to BBB.
Problems with Product/Service
Read Complaint Details
Complaint: After locating the business online I contacted them by telephone. This was on Tuesday, April 10, 2012. I placed an order for 1 set of wheels (4) for my electropedic bed. The price was $32.00 + $12.00 shipping for a total of $44.00. I gave them my VISA card information. My VISA care was charged on April 12, 2012. After 3 weeks I had not received my order and I called the store. The gentleman I talked to advised that he would check into the order and telephone me back. I never heard from him. Since then I have placed telephone calls on 05/03, 05/07, 05/10 and 05/11. I left a message on their recorded answering service requesting that someone please contact me regarding the order. I have never received any response to my calls. Concerned that they have my credit card information I talked today to my credit card company to notify them of the problem and my concern about any future charges to my card. I was informed that I would be within my rights to challenge the $44.00 claims that had already been filed. This I am doing. In addition I feel that I must also file with your company. Any assistance you can give me would be greatly appreciated. Thank You.
Desired Settlement: I would like to receive the merchandise ordered since the items are specialized wheels for an electropedic bed and I have not been able to find another company who supplies these items. However if that is not possible then I most definitely want my money refunded in full.
Complaint ID #*******
On May 11, 2012 I submitted a complaint against Comfort Touch Mattress Electropedic located at 8055 Clairemont Mesa Boulevard, Suite 101, San Diego, California 92111. Their telephone number is 858-560-6446.
This is to notify you that I have finally received the order merchandise from the company.
I greatly appreciate your assistance in this matter.
BBB's Final Determination: Consumer accepted resolution offered by the business.
|10/21/2011||Problems with Product/Service|