BBB Logo

Better Business Bureau ®
Start With Trust®
In San Diego, Orange and Imperial Counties
Download

BBB Accredited Business since

Bellus Academy

Additional Locations

Phone: (858) 748-1490 Fax: (858) 748-7169 View Additional Phone Numbers 13266 Poway Rd, Poway, CA 92064 http://www.bellusacademy.edu/ View Additional Web Addresses

Print

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers training services for cosmetology, esthetician, manicuring and massage therapy.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Bellus Academy meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Bellus Academy include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 3 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Bellus Academy
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

top
BBB file opened: May 12, 1995 Business started: 10/24/1960 in CA Business incorporated: 10/24/1960 in CA
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Bureau for Private Postsecondary Education
2535 Capitol Oaks Dr #400, Sacramento CA 95833
http://www.bppve.ca.gov
Phone Number: 888-370-7589
Fax Number: 916-263-1897
bppve@dca.ca.gov
The license number is 3707561.

Type of Entity

Corporation

Business Management
Mrs. Lynelle Lynch, President
Contact Information
Principal: Mrs. Lynelle Lynch, President
Number of Employees

50

Business Category

Beauty Schools Schools - Academic - Colleges & Universities

Alternate Business Names
Poway Academy of Hair Design

Additional Locations

  • 1073 E. Main Street

    El Cajon, CA 92021 (619) 442-3407

  • 13266 Poway Rd

    Poway, CA 92064 (858) 748-1490

  • 1520 E. Plaza Boulevard

    National City, CA 91950 (619) 474-6607

  • 1
X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX
X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

Discount CouponsX

Discount Coupons for Bellus Academy

Discount: 20% off services (massage, facials, hair styles, cuts and color.)

This firm offers complete training for cosmetology, esthetician, manicuring and massage therapy & open to the public for comlete beauty services.

To receive discount, contact (858) 748-1490 or print out this BBB Discount Offer and bring it with you.

This BBB Discount Offer is not valid in conjunction with any other discount, offer, special or promotion.
X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

X

Thank you for your feedback!

Help us improve by taking our survey.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

Additional Phone Numbers

  • (619) 298-2570(Phone)
  • (619) 445-2377(Phone)
X

Additional Web Addresses

Find a LocationX

  Change Location
Show Only Accredited Locations


Complaint Detail(s)

12/24/2013 Advertising/Sales Issues | Complaint Details Unavailable
9/14/2012 Advertising/Sales Issues | Complaint Details Unavailable
6/13/2012 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Had A bad perm and manager did not make good on the situation as he said he would--He made ajustments and then removed them with out explaining his actions---My situation happened at the ** ***** Branch on 5/8---Manager name ******--He gave me a $25.00 creadit to my account for other services/products and when I went in to get Shampoo/conditioner they informed me that it was taken off (the girl at the desk told me on 5/19) He has not returned my call request---I had one deep conditioner treat on 5/12/12 and all that did was release the little body I Had from the perm---all this was set up by ******.

Desired Settlement: I would like a Refund

Business Response:

RE: Customer complaint ******* ****** ** ******

Dear Ms. ******,

 

I write this letter in response to the customer complaint you received on May 22nd 2012 with reference number *******.

 

At Bellus Academy we pride ourselves in treating all our guests with red carpet service and take great strides to assure they have a positive experience.

 

We are a learning institution and all work in our clinic is performed by students supervised by qualified Educators.

 

In this particular case all efforts were made to make Ms. ** ****** a satisfied guest, however, a suitable solution was not available.

 

Ms. ** ****** was refunded the full price of her service with our apologies.

 

 

Kind regards,

 

 

****** *******

Academy Director

************

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

1