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Find a Location

CarMD.com has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • CarMD.com

      17352 Von Karman Ave Irvine, CA 92614-6204

      BBB Accredited Business

    Business ProfileforCarMD.com

    New Auto Parts
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/17/2011

    Years in Business: 19

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This business offers handheld automotive diagnostic tool and software for auto repair and car maintenance.

    Business Details

    Location of This Business
    17352 Von Karman Ave, Irvine, CA 92614-6204
    BBB File Opened:
    10/23/2013
    Years in Business:
    19
    Business Started:
    12/6/2004
    Accredited Since:
    3/17/2011
    Type of Entity:
    Sole Proprietorship
    Alternate Business Name
    • Car MD
    Business Management
    • Ms. Kristen Be, Manager
    • Mr. Pasqual Atwood, Manager
    • Ms. Kristen Ann Brocoff, Manager
    • Mr. Ian Chen, Manager
    • Ms. Raena Arroyo, Manager
    • Mr. Art Jacobson, Manager
    • Mr. Mike Beard, Principal
    • Mr. Fez Eskandari, Billing Manager
    • Ms. Jennifer Cordova, Customer Service Supervisor
    Contact Information

    Principal

    • Mr. Mike Beard, Principal

    Customer Contact

    • Ms. Jennifer Cordova, Customer Service Supervisor
    Additional Contact Information

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/13/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    I purchased this manufacturer's product which retails for $*** that checks the status of your car using the electronic interface under the dash of the car. Following the instructions exactly, I plugged the device into my car and got 2 beeps. I turned on the ignition but did not start the car and waited until I heard 4 beeps and then removed the device. I plugged it into my computer after installing their app as directed. The app found the device, asked for the VIN and mileage of the car, which I input, and the app IMMEDIATAELY, without providing any other information, wanted another $30 before it would provide any information that it had just downloaded from my car. This is the most deceptively sold device I have EVER encountered in my 77 years of life and 67 years of working on cars. The device itself is well overpriced at its retail price but then to demand more money just to provide the information stated in the instructions that it would provide is outrageous. I would have returned the item but the seller sold it "as is" and will not refund my money, I now know why they sell these devices in this manner.
    Read More

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Al R

    1 star

    12/10/2022

    Bought the CarMD Car code reader several years ago, now it is useless. It worked great up until 2 weeks ago. The software no longer recognizes me. I try to log in on my computer and I am told that if I proceed it is dangerous (virus). The website is down. I wrote to **************** (twice) over a week ago, and they never returned my messages. I called them and went through the recorded prompts, only to be disconnected each time (I tried 4-5 times). I have finally given up. I will trash my CarMD unit and buy another brand of code reader.

    Local BBB

    Better Business Bureau Serving the Pacific Southwest

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