BBB Accredited Business since
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This company offers auto repair and maintenance services.
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A BBB Accredited Business since
BBB has determined that AJ-USA Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for AJ-USA Inc include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Bureau of Automotive Repair- San Diego
16855 W. Bernardo Dr #112, San Diego CA 92127
Phone Number: (858) 716-1025
Fax Number: 858-716-1136
The license number is 72097.
Type of Entity
Business ManagementMr. Lou Milone, Owner Ms. Marcia Milone, Office Manager
Number of Employees
Auto Parts & Supplies - New Auto Body Repair & Painting Auto Repair & Service Auto Services Auto Services - Oil & Lube Auto Dealers - Used Cars
Alternate Business NamesSuperCarCovers.com
Industry TipsAuto Repair Tips Leasing a Vehicle Lemon Law Used Car Sales
6620 Mira Mesa Blvd
San Diego, CA 92121 (858) 452-8900 (800) 343-4601 (800) 877-1911 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (800) 343-4601(Phone)
- (800) 877-1911(Phone)
Additional Email Addresses
- - Communication/Mass Email
- - eQuote
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Read Complaint Details
Complaint: AJ-USA is a body shop that repainted my front and rear bumpers about six years ago. Their painting work came with a lifetime warranty. About a year after the initial painting, both the front and rear bumpers started bubbling significantly. AJ-USA repainted the bumpers according to their lifetime warranty. Unfortunately, the bumpers began bubbling again. After several years, the rear bumper paint is bubbling over 9 inches in length. As a result, I took it to AJ-USA to have them repaint the bumper according to their lifetime warranty. After looking at the bumper, AJ-USA acknowledged the painting was bubbling, but they said the warranty no longer applied because there was a scratch on my bumper. They explained that the scratch was counted as "impact damage" and made the warrant void. The small scratch (probably from a shopping cart at a grocery store) is far away from the bubbling on the bumper and has absolutely nothing to do with the paint bubbling. In fact, if the AJ-USA lifetime warranty won't cover any part of the car that's incurred a scratch or a ding, then their lifetime warranty is meaningless. I have twice requested to speak to manager or supervisor, but my email requests have not even been replied to. I have now contacted AAA and they have a representative who is going to investigate the claim. Since AJ-USA is unwilling to even have a dialogue about my lifetime warranty claim, I decided it made sense to report a claim with AAA.
Desired Settlement: My desired outcome iis that AJ-USA repaint my rear bumper in accordance with the terms of their lifetime warranty. If they are unwilling to do this, then I will request a cash amount equal to their quote for the painting of $971.88 and go to another body shop to have the work performed.
Re: repair order #*****
Here is the repair history of Mr. *******'s rear bumper.
The rear bumper in question was repaired and painted in August, 2004. In June, 2009, 5 years later, Mr ******* brought this vehicle for another claim unrelated to the bumper and made a warranty claim at that time. We found at that time the vehicle had been in another collision but at that time we made a deal since the bumper was being removed for the current claim, Mr ******* paid us $312.00 for repairs and we painted the bumper.
Now for the current:
Mr. ******* brought his vehicle in for a warranty claim on the rear bumper in March, 2014. Upon inspection we found Mr. *******'s vehicle has been in a collision and has large cracks in the paint, not small scratches, from the plastic bumper being flexed so far the paint cracked. This collision has caused the body work to also flex lifting away from the plastic. The warranty is not void because of a small dings, this damage he is trying to get covered is not covered under the warranty because it is not a paint failure nor a workmanship problem it is cause by an extrenal force which is excluded from warranty. We wrote an estimate for his collision damage at his request this was $971.88.
We offered Mr. ******* to repair his new accident for half of the estimate we wrote him, $485.94, because he was a previous customer 5 years ago (basically to prove we are not trying to make money on this).
We have resinded that offer after he did not accept. He always has the option to make a claim with his insurance company for the accident he was in.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
Problems with Product/Service
Read Complaint Details
Complaint: We bought parts from them. they had us order the wrong parts, parts not for our car,but at the time they (not us) thought they were needed. Upon receipt of the parts we called to let them know. Spoke to a "parts ' expert (******* and he agreed that they were wrong/unneeded. He said send them back, no problem and that they (salesman) made the mistake so, return shipping would be refunded also. I was then directed to ******* ***** who gave me precise instructions as to making my return. I followed these instructions and the parts were received by AJ-USA on or about 03/19. A refund was promptly issued to my bank/bank card. EXCEPT THAT: the shipping was not refunded and the refund for the part was $*** dollars less then I paid?? (20% restocking fee) My husband called *** **** on or about 03/24 and was told return shipping ($*****) was not refundable but in this case it was "being reviewed" and that the refund amount was an error that he would correct it, I assumed after the review was completed. I think that he said that his parts expert "****" agreed that the parts were wrong/not for our car the manufacturer of those parts disagreed.( I am not sure of this conversation or that I got it right) but I checked with ***, the manufactur, and the parts are not for our car/model of car!!!as of the date of this email/complaint we have not heard from AJ-USA nor have we recived a more complete explanation/refund and/or a denial of our request for one. AJ-USA has good prices and good service by nice helpful people. Unforttnitely, in this matter they feel that that need/deserve OUR $***** buck more then we do. We do not see it that way and hope you will agree. Thank you,***** ********
Desired Settlement: That: we recive a full refund; return shipping ($*****) plus full purchase price.
Re: BBB ID # ******* I have looked into this matter and found that ***’s data did in fact show that the parts (mounts) we shipped were needed, when in fact, after further research, they were not (*** data error). We have refunded the purchase price of these mounts with no restocking fee charged to the consumer. The restocking fee noted on their credit is actually the 5% discount applied on the original order. They have been refunded the full amount they paid on the original order after the 5% discount. Our parts operations manager had authorized the free return shipping of the parts at the time he spoke to the customer, however that did not get relayed to the CSR and he did not send the return label for the free shipping. That is our mistake as it is our policy that if the incorrect part is sold due to our mistake or incorrect data in our system, we will cover the return shipping cost. Upon receipt of this complaint and subsequent research, a check has been mailed to the customer in the amount of $***** per their request to reimburse the shipping costs they incurred. Thank you, ***** ****** AJ-USA, Inc.
Re: BBB ID # *******
I have looked into this matter and found that ***’s data did in fact show that the parts (mounts) we shipped were needed, when in fact, after further research, they were not (*** data error). We have refunded the purchase price of these mounts with no restocking fee charged to the consumer. The restocking fee noted on their credit is actually the 5% discount applied on the original order. They have been refunded the full amount they paid on the original order after the 5% discount.
Our parts operations manager had authorized the free return shipping of the parts at the time he spoke to the customer, however that did not get relayed to the CSR and he did not send the return label for the free shipping. That is our mistake as it is our policy that if the incorrect part is sold due to our mistake or incorrect data in our system, we will cover the return shipping cost.
Upon receipt of this complaint and subsequent research, a check has been mailed to the customer in the amount of $***** per their request to reimburse the shipping costs they incurred.
BBB's Final Determination: Consumer accepted resolution offered by the business.