Business ProfileforKearny Mesa Toyota

i took my car in for a oil change due to my check engine light was on.. took car into dealership was told by rep that my car did not need a oil change due to its a newer car 2015 rave4 and that the oil is synthetic and that it does not have to be replaced every 3 month like you do on a older vehicle. So i believed him and he said we can do a 3 point star inspection to see what needs to be fixed. they came back to me and charged me $50.00 dollars and handed me a 2 page long things red/yellow/green issues found on my car. told me the red issues need to be replaced ****. Took my car to my mechanic 2 months later my battery died on my car and my water pump was leaking on my car. i replaced my battery and he was looking over other issues, asked me you said they did a oil change i said no they told me my sticker on windshield shows 4/24 so iam good till then , he pulled out my dip stick right in front of me and said oh look you barely have oil on your dip stick. So be aware ladies, i know it ***** that we cannot trust a business like Toyota to have honest men working in there establishment. i could of blown my engine and would of had to bought a new car ! they would of been responsible and they would of never of taken care of me.

Dear *****************************,I hope this email finds you well. I am writing in response to the review you posted with the Better Business Bureau regarding the incomplete oil change service at our dealership. I would like to extend my sincerest apologies for any inconvenience or frustration this situation *** have caused you.First and foremost, I want to assure you that customer satisfaction is of utmost importance to us, and we take our customers experiences seriously. We deeply regret any oversight or miscommunication that *** have occurred during your visit.Although your vehicle was indeed not due for an oil change based on mileage or months, the technician still should have checked your oil during the inspection. It is disheartening to learn that this essential service was not performed as expected. We apologize for any inconvenience caused and understand the importance of proper vehicle maintenance.In light of this incident, we would like to take immediate action to rectify the situation and regain your trust. We have taken the following steps to address the issue:1. ***************** Checks: We are implementing rigorous quality assurance checks to ensure that services requested by our valued customers are performed correctly and without any errors or omissions.2. Staff Training: Our technicians will undergo additional training to enhance their attention to detail and minimize the chances of similar incidents occurring in the future.3. Complimentary Service: As a token of our apology, we would like to offer you a complimentary oil change and full re-inspection of your vehicle by our shop *******. This service will include a thorough inspection to ensure your vehicle is in good working condition.To avail of this complimentary service, please contact our Customer Relations Manager, *********************, at ************ or ****************************************************** Our team will be more than happy to assist you in scheduling a convenient ************* for your visit.Once again, I express my sincerest apologies for any inconvenience caused. We genuinely appreciate your feedback, as it helps us improve our processes and provide better service in the future. We value you as our customer and aim to regain your trust.If you have any further questions or concerns, please do not hesitate to reach out to me directly at ************************************************************** or ************. I am here to assist you and ensure that your experience with our dealership is a positive one moving forward.Thank you for bringing this matter to our attention, and I look forward to the opportunity to serve you better in the future.Warm regards,***************************** General Manager Kearny Mesa Toyota