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San Diego, Orange and Imperial Counties

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John Hine Auto & Truck Center

Phone: (619) 297-4251 Fax: (619) 297-6268 1545 Camino Del Rio S, San Diego, CA 92108 View Additional Email Addresses http://www.johnhine.com View Additional Web Addresses

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Description

This company offers new and used automobile sales and service, collision repair and parts.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that John Hine Auto & Truck Center meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for John Hine Auto & Truck Center include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on John Hine Auto & Truck Center
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: May 01, 1957 Business started: 04/29/1957 in CA Business incorporated: 04/29/1957 in CA
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

DMV Occupational Licensing
9174 Sky Park Ct #210, San Diego CA 92123
http://www.dmv.ca.gov
Phone Number: (619) 688-0124
The license number is 2951.

Bureau of Automotive Repair- San Diego
16855 W. Bernardo Dr #112, San Diego CA 92127
http://www.autorepair.ca.gov
Phone Number: (858) 716-1025
Fax Number: 858-716-1136
The license number is 4060.

Type of Entity

Corporation

Business Management
Mr. John Hine, President Mr. Dave Miller, Vice President
Contact Information
Principal: Mr. John Hine, President
Principal: Mr. Dave Miller, Vice President
Number of Employees

100

Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars Auto Body Repair & Painting Auto Renting & Leasing Auto Repair & Service

Products & Services

John Hine Auto & Truck Center sells the following brand(s): Certified Pre Owned Mazda's, Mazda

John Hine Auto & Truck Center offers the following product(s): Collision Repair, Lojak, Parts, Service, Service Contracts, Tires, Used Cars

Alternate Business Names
John Hine Mazda
Industry Tips
Auto Repair Tips Leasing a Vehicle Lemon Law Used Car Sales

Additional Locations

  • 1545 Camino Del Rio S

    San Diego, CA 92108 (619) 297-4251

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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB reports on known significant government actions involving business' marketplace conduct.

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As a matter of policy, BBB does not endorse any product, service or business.

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Additional Web Addresses

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Additional Email Addresses

  • - eQuote
  • - Sales
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Complaint Detail(s)

9/18/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Car has been in shop about two weeks now waiting for an engine repair. Was initially told car would be ready about a week after was brought in. Wasn't ready when they initially stated but got told last minute the engine that they ordered was being shipped from Japan and would arrive the following Friday. Following Friday comes and still no engine and now are being told the shipment is coming from Texas and will arrive Wednesday. Have been told the engine is on back order which they knew the whole time from when they initially placed the order. But for some reason keep getting told different dates on when it will arrive. Currently am in the middle of traveling to mayport, fl for a change of orders through the military, told the dealership this and it was extremely important I either have this car or at least know when it will be ready but plans keep changing last minute for when it is expected to be worked on and now I have very limited time with no vehicle to get to where I need to be. They have offered to sell me a new vehicle but the price they can sell at is just to much.

Desired Settlement: Either need vehicle shipped to mayport,fl when it is actually repaired since the date keeps getting pushed back or I need a vehicle so I can get there and they can have the old one.

Business Response:

RE: *******

Dear BBB

***** **********’s Mazda 3 was brought into our dealership on August 20, 2013, because of an engine failure that was related to a prior accident.

Mr. **********’s insurance company covered the repair of the engine and provided him with a rental car.  However, Mr. **********, who is a member of the U.S. Navy, was on PCS orders to Mayport, Florida.  He had to report to his new duty station in early September.

On August 21, 2013, the John Hine Collision Center determined that the engine could not be repaired and a new one would have to be ordered from the factory.  This order was placed and the dealership was given August 30th as a tentative delivery date for the engine.  Due to unavailability, this delivery date changed and the dealership did not receive the engine until September 5, 2013.  The engine was installed and Mr. *********’s vehicle was ready for delivery on September 9, 2013.

Mr. **********’s vehicle was damaged in an automobile accident.  The costs of the repairs to Mr. **********’s vehicle were paid by an automobile insurance carrier.  Because of this, we do not believe that we are obligated to absorb any expense related to the delivery of Mr. **********’s vehicle.

It’s unfortunate that Mr. ********** is a victim of circumstances beyond the control of himself or **** Hine Mazda; i.e., the actual time it took to receive the engine from the factory.  Obviously, we cannot control, nor be responsible for the factory delivery schedule.  We do, however, regret that the timing of his repair did not match up with his travel arrangements.

 

Sincerely,

 

**** ******

General Manager

John Hine Mazda

Collision Repair Center

619-297-4251

**@johnhine.com

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

4/20/2012 Problems with Product/Service | Complaint Details Unavailable
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