1 of 1 images | See All Images >>
BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company offers new and used automobile sales and service, collision repair and parts.
Request a Quote
A BBB Accredited Business since
BBB has determined that John Hine Auto & Truck Center meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for John Hine Auto & Truck Center include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
DMV Occupational Licensing
9174 Sky Park Ct #210, San Diego CA 92123
Phone Number: (619) 688-0124
The license number is 2951.
Bureau of Automotive Repair- San Diego
16855 W. Bernardo Dr #112, San Diego CA 92127
Phone Number: (858) 716-1025
Fax Number: 858-716-1136
The license number is 4060.
Type of Entity
Business ManagementMr. John Hine, President Mr. Dave Miller, Vice President
Number of Employees
Auto Dealers - New Cars Auto Dealers - Used Cars Auto Body Repair & Painting Auto Renting & Leasing Auto Repair & Service
Products & Services
John Hine Auto & Truck Center sells the following brand(s): Certified Pre Owned Mazda's, Mazda
John Hine Auto & Truck Center offers the following product(s): Collision Repair, Lojak, Parts, Service, Service Contracts, Tires, Used Cars
Alternate Business NamesJohn Hine Mazda
Industry TipsAuto Repair Tips Leasing a Vehicle Lemon Law Used Car Sales
What is a BBB Business Review?
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Email Addresses
- - eQuote
- - Sales
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: Car has been in shop about two weeks now waiting for an engine repair. Was initially told car would be ready about a week after was brought in. Wasn't ready when they initially stated but got told last minute the engine that they ordered was being shipped from Japan and would arrive the following Friday. Following Friday comes and still no engine and now are being told the shipment is coming from Texas and will arrive Wednesday. Have been told the engine is on back order which they knew the whole time from when they initially placed the order. But for some reason keep getting told different dates on when it will arrive. Currently am in the middle of traveling to mayport, fl for a change of orders through the military, told the dealership this and it was extremely important I either have this car or at least know when it will be ready but plans keep changing last minute for when it is expected to be worked on and now I have very limited time with no vehicle to get to where I need to be. They have offered to sell me a new vehicle but the price they can sell at is just to much.
Desired Settlement: Either need vehicle shipped to mayport,fl when it is actually repaired since the date keeps getting pushed back or I need a vehicle so I can get there and they can have the old one.
***** **********’s Mazda 3 was brought into our dealership on
August 20, 2013, because of an engine failure that was related to a prior
Mr. **********’s insurance company covered the repair of the
engine and provided him with a rental car. However, Mr. **********, who
is a member of the U.S. Navy, was on PCS orders to Mayport, Florida. He
had to report to his new duty station in early September.
On August 21, 2013, the John Hine Collision Center
determined that the engine could not be repaired and a new one would have to be
ordered from the factory. This order was placed and the dealership was
given August 30th as a tentative delivery date for the engine.
Due to unavailability, this delivery date changed and the dealership did not
receive the engine until September 5, 2013. The engine was installed and
Mr. *********’s vehicle was ready for delivery on September 9, 2013.
Mr. **********’s vehicle was damaged in an automobile
accident. The costs of the repairs to Mr. **********’s vehicle were paid
by an automobile insurance carrier. Because of this, we do not believe
that we are obligated to absorb any expense related to the delivery of Mr.
It’s unfortunate that Mr. ********** is a victim of circumstances beyond the control of himself or **** Hine Mazda; i.e., the actual time it took to receive the engine from the factory. Obviously, we cannot control, nor be responsible for the factory delivery schedule. We do, however, regret that the timing of his repair did not match up with his travel arrangements.
John Hine Mazda
Collision Repair Center
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|4/20/2012||Problems with Product/Service | Complaint Details Unavailable|