Business ProfileforBMW of San Diego

I bought a vehicle from *************** in Aug15. It came with 4 years of annual maintenance included. August 2019, I upgraded the maintenance which added another 3 years of annual service a prepaid annual maintenance for the next 3 years, please see attached *** Maintenance Program Upgrade Agreement. On 18Aug2022, I brought my vehicle infor service at BMW of San Diego. The tech refused to perform the service stating that the agreement has expired and therefore no longer valid for service. Dealer supervisor backed up the techs statement and suggested I contact *** of North America. I argued that the agreement specifically states that I am to follow the vehicles maintenance indicator which gives me the month and year service is due, please attachments A and B. Additionally, the agreement states that if a service is missed or to my understanding, not done on time the center will perform the service most appropriate for the Enrolled Vehicle when [I] present it for service. The manager said that the service information is pulled from the vehicle key fob which I do not have access to directly or by directly examining the key fob. On my way out of the dealer, I called *** of NA and spoke to ***** who said that he will have a supervisor review my case and should receive a call back within 3 business days.On 31Aug2022, I finally received a phone call from *** and spoke with ******* ID# ****. After giving him the details of my concern, he hinted that the agreement is no longer valid and would escalate my concern to a higher up suggesting that he was not the supervisor Ive been expecting to call me back between August *****. And when I stated that I Id probably reach out to BBB to have the issue resolved, ******* closed the case knowing its still pending. The way I see it, the maintenance upgrade is a vehicle service that I paid for in advance. Probably best to modify vehicle info to include specific day as expiration date and not as "due" date.